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How to Use Nurit 8020 Cellular Credit Card Machines

Written by G Jason Schnellbacher

Topics: Industry

This is a Nurit 8020 user guide summary cheat sheet based on the manual for Nurit 8020 cellular credit card machines, or wireless terminals, whichever you like to call them.  If your not the type to sit down and read a user guide operating manual then this post is for you.  We have simplified the manual and given you everything you need to use your Nurit 8020 GPRS credit card machine all in an easy to use format.

Please read each carefully at least once.  These machines are user friendly, ESPECIALLY if they are placed in BATTERY SAVER OFF MODE.  See below.

Password

The password is always the CURRENT DATE MM/DD/YEAR so on July 3rd 2011 it is 07032011

Battery Saver Mode – TURN IT OFF!

If you are using your terminal in a high volume setting like a fireworks stand or trade show booth you will want to turn off the battery saver mode.  This will keep the machine always connected to the cellular network.  This must be done every time after the machine turns off.  It’s best to do this every morning.

To DISABLE BATTERY SAVER:

  1. Press the RED MENU Button
  2. Enter the password then press enter (today’s date ),
  3. MENU SCREEN press 3 (Merch. Optios)
  4. Press 5 (Battery Saver)
  5. Press 1 (off)
  6. Press Red Menu/Cancel button TWICE to get back to the sale screen.

The lower left says RAD FAIL/NO NET

If this happens that means that the cellular radio has shut down, probably because battery saver was enabled.  To get the radio back on:

  1. Press Menu/Cancel
  2. Password (Date) enter
  3. Press 6 Diagnostics
  4. Press 1 Radio Params, it will say “Please Wait”
  5. Press 1 Radio Tests
  6. Once complete the SIM ID will print and you should have at least 3 bars in the lower left hand corner.
  7. Turn Battery Saver Mode OFF, see above.

I see a screen that says GPRS Providers

  1. Press 2, default providers.
  2. The lower left hand corner probably says No Net.  See steps above.
  3. PLACE IN BATTERY SAVER OFF MODE.  (see above)

I typed in the wrong password too many times and now it says terminal locked.

  1. Option 1 is to wait 20 minutes for the unit to unlock
  2. Option 2 is an immediate fix
  3. Turn the unit off (press the blue F button and On/Off simultaneously)
  4. Hold down 1 5 9 Green enter button and press on/off.  This is a bit tricky, on purpose.
  5. An initialization screen will appear then the 8020 Loader menu will appear
  6. PRESS 5 BACK TO NOS
  7. The unit will self test, the version will appear, and then the GPRS menu will appear, PRESS 2, the nurit screen may appear, PRESS Enter

Accepting credit sale

The machine should ALWAYS be on the screen saying:

CREDIT……..SALE

ACCOUNT       ->

  1. Swipe card
  2. Enter total sale amount
  3. The machine will print the merchant copy first for the customer to sign.  Tear this off, hand for signature and KEEP in a safe place (under the cash drawer or in a folder).
  4. Press enter to print off customer receipt.

End of Day Batch

Typically we recommend setting up auto batch to run nightly at 11:45, however if you want to batch manually you can.  You need to batch nightly for obvious reasons.

  1. Press the BLUE F (Function) Button
  2. Press 2 Batch
  3. Keep batch report with the days signed copies.  You are required to keep these, as a company, for 2 years.  Fortunately, your batch details can also be retrieved online with most processors.

Store and Forward

If for whatever reason you are out of coverage or the network goes down and wont come back up using the Radio Test (see above), then you need to put the machine in “Store and Forward” mode.  This will store credit transactions, however this will not actually authorize them meaning if someone has a bad credit card you’re screwed.  If this happens, CHECK ID ON ALL CARDS.

If you have tried these steps but still need help, you may contact our Nurit 8020 help desk support.

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31 Comments Comments For This Post I'd Love to Hear Yours!

  1. JOHN L. WALKER says:

    I HAVE MY TERMINAL I AM NOT VERY KNOWLEGEABLE OF THE OPERATION OF IT I WITHOUT A MANUAL OR GRIDE FOR INSURATATIONS

  2. cindy says:

    this article was so helpful. are there any more articles avaiable with instructions on other functions like returns and voids? also at the end of this article you mention a feature called store and forward. are there instructions on how to use that function if neccessary?
    if there is one acticle or guide available with how to use all the functions we could certainly use it. please let me know and thank you for your help.

    • admin says:

      Hello Cindy. Glad you appreciated the article and good idea about expanding the post to include returns and voids as well as store and forward mode. Store and forward can be tricky and a little risky if transactions are not batched/uploaded properly. We will try to update this post soon but will e-mail you the Nurit 8020 Basic Functions User Guide now. Anyone else that would like the 24 page .pdf manual, please leave a comment and we will e-mail it to you.

  3. Eric says:

    I would like a pdf of the 8020 manual please.
    Thank You

    • admin says:

      We’ll e-mail it to you. Let us know if you need anything else. We provide full support to our clients that process with us.

  4. Sean says:

    How do you turn them off?

    • admin says:

      Have you tried pressing and holding the red on/off key on the bottom left of the keypad? If that doesn’t work, try pushing the blue function button then the red on/off button.

  5. samuel selvage says:

    Hi I would like to request the manual please thank you

  6. AUBREY KING says:

    I would like the manual, please

  7. Babu Ambati says:

    Hello- How do i add a trialer message at the end – No resturns/No exchanges or All Sales are final. Appreciate your support.

    • admin says:

      For most terminals, including Nurit 8020s header and trailer messages can only be added by the processor within the application build. However, for Nurit 8020s specifically we have only seen preamble messages (top of the receipt) and have not see an option to add a postamble trailer message like you describe. If you switch your processing to Prineta we can help you further.

  8. Benny says:

    my nurit 8020 will not accept the password.i put in the date for the password,hit enter,then it just goes right back to the credit account screen.cant get to the options menu.any help would be awesome.thanks.

    • admin says:

      Press MENU then type in the date according to the terminal in MMDDYYYY format and press ENTER. If you don’t get to the MENU screen then you might need to re-download the file build from your processor. If they can’t help you, we can get you set up with a new merchant account and ensure we get it working for you.

  9. AuroraChorus says:

    I would appreciate a copy of the PDF. Many thanks!

  10. Emi says:

    Hi I have 8020 nurit machine, and I lost my instructions/ manual can you please send me a copy of it. Thank you.

  11. Rebecca van Baale says:

    Would you please e-mail me a copy of the pdf manual please?

  12. William says:

    Hello

    May I please have a pdf of the manual for the 8020?

    Many Thanks
    William

  13. Tina says:

    I would very much appreciate a PDF copy of the manual for the Nurit 8020.

  14. kathy says:

    i also enjoyed this article and am a novice at this. i also would appreciate a copy of the pdg manual. please !!!!!!!!!!!!1

  15. jackie says:

    Great info , I would love to have a copy of the 8020 manual .

  16. Could I please get a copy of the Nuruit 8020 manual? I need to find out what they say about keeping the machine plugged in. My old one had to be plugged in all the time or the battery would go dead. The new one I just received turns on when you plug it in, but it does not go to the credit/sale screen. It just shows the date and time and if you try to access anything else (menu/etc.) it doesn’t work, it just shows the date and time. Only when I unplugged it and hit on did the credit/sale screen show up.

    • admin says:

      Based on your description, it doesn’t sound like you have the application downloaded (Pos7Plus)? Did your processor walk you through how to do a “download” do did they do it for you prior to receiving the unit? If not, that might explain the problem. I’ll still send you the basic functions guide anyway but it doesn’t include anything about power modes. If your current processor can’t or won’t help you, we can get you set up with a new merchant account and help get it working.

  17. DARRIN says:

    Hello…my machine is the Verifone nurit 8020. I do fundraisers and don’t have very good wireless signal all the time, as sometimes working in basements. Does this unit work on wifi or satellite? Is there a setting I need to change to pick up a stronger wifi or to use my cell phone as a hotspot? Kinda like a laptop searches for wireless signals? What if it is a password protected wifi?

    Last question, how do you set it up to use with standard phone line with a “dial 9 first to get out”? We tried to plug it in to a working phone line but seems like we’re doing it wrong.

    Thank you very much!!

    • admin says:

      Actually, we see the coverage problem quite frequently. Most Nurit 8020 models don’t support WiFi and if cellular is not available then real time transaction authorization is lost.

      Satellite is not really an option but you can set up a WiFi bridge to receive the WiFi signal and convert it to Ethernet, which the Nurit 8020 supports. You have to be somewhat technically inclined for this though.

      Or some clients are just tired of hassling with the Nurit 8020s and have switched to a secure virtual terminal on a laptop with a USB swiper. This is often times easier as you can use WiFi built-in to the laptop and it is cheaper because there is no monthly charges for wireless service. This can work with WiFi provided at a venue or with some type of mobile hotspot.

      The key for using wireless is to ensure the equipment supports hardware encryption or uses SSL. If it is encrypted when transported, that’s what is most important.

      I think you can add a dial prefix but I believe this has to be set by the processor in the application (Pos7Plus for example) as the dial host value, which can only be changed with a new partial download.

      Hope this helps.

  18. SHELLEY says:

    WOULD LIKE A MANUAL.

  19. Ward Davies says:

    Could you please send me the 8020 manual? Thank You

  20. Karen says:

    THANK YOU SO MUCH!! This machine has been kinda hard to use as it comes with no real instruction ~ SADLY! was having to give away product because I wouldn’t be able to connect to the net… I would love a manual e-mailed to me if you are still doing that.
    Thanks

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