An ATM dispute is when a cardholder requests money from your ATM and claims the ATM didn’t dispense the money, even though the amount was still debited from the cardholder’s account and credited to the ATM’s vault cash account.
When this happens the ATM processor will open an investigation and you typically have three days to provide the ATM journal. Below is an example of how you will be notified.
Tran Date: 11/07/2011
Tran Time: 14:15:40
Tran Seq No: 180
Switch Seq No: 0
Dispute Amount: $43 Debit
Original Transaction Amount $ 43
Card Number: ************5580