| Error Code | Error Description | Solution |
| 20001 | Unable To Detect Cassette | Remove and replace cassette – Check the micro-switch located on the inside left wall of the dispenser. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. If they are broken the cassette will not stay in the dispenser. |
| 20002 | Low Cash | Low cash warning sensor on dispenser is open. When “Low Cash Warning” is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. |
| 20003 | Reject Bin is Full | Empty reject bin – if bin is empty, do a Cassette Total (from the settlement menu) – If that doesn’t help then check that AP, BIOS and CDU ROM versions are compatible. |
| 20004 | Vault Door is Open | This error occurs when the circuit between the mainboard and the door switch is open. Check vault door switch. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. Also check that black and white, 2 wire connector is properly connected at rear of main board. Move the vault switch forward to aid door clearance problems. Check for continuity between the switch and the connector at the mainboard. |
| 20005 | CDU Type Mismatch | CDU ROM does not match AP software. The dispenser and mainboard are programmed with a country code (USA or Canada). The two codes must match. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. |
| 20010 | Receipt Paper Jam | Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. In most cases you may have to remove the printer to locate difficult jams. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Make sure you only are using 21# paper. Paper of a lesser thickness is more prone to jamming. |
| 20012 | Receipt printer feed lever open | Close the feed tray on the printer. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. Otherwise the printer may require service. |
| 20013 | Receipt paper is empty | Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. Try the printer reset switch. If it still has the error the printer may require service. |
| 20014 | Thermal printer is overheated | If this error occurs during the printing of a long journal, then allow the printer to cool and try again. You may also want to try the reset button on the printer to clear this error. If this error persists, the printer will require service. |
| 20215 | CDU detects bills prior to dispensing | This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors. |
| 21315 | CDU detects bills prior to dispensing | This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors. |
| 90001 | Error during card swipe | This error occurs when customer attempts to swipe their card and are unsuccessful. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didn’t swipe their card properly. If persistent, clean and test the card reader in diagnostics. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. |
| 99999 | NVRAM is broken | The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. Corrective steps: 1. Press Enter -> Clear -> Cancel -> 1 -> 2 -> 3. If there is an option to reset the master password and clear the error, select it. 2. Follow the master password reset process for the ATM. Open the vault door. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Reset the password when prompted. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says “Please Wait While Initializing.” Press “Yes” to reset the Master Password and clear the keypad. 3. Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. 4. Re-program the ATM. 5. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. |
| 400400 | Error of being removed 2nd cassette before separate rejection | 1. Set cassette #2 correctly 2. Check the catcher inside cassette #2 guide |
| 972211 | Field is not Found | 1. Reboot ATM 2. Call your attendant |
| 972212 | Field Error (This Field must have initial value) | 1. Reboot ATM 2. Call your attendant |
| 972213 | Non-Indexed value for Indexed Field | 1. Reboot ATM 2. Call your attendant |
| 972214 | Invalid Field | 1. Reboot ATM 2. Call your attendant |
| 972215 | Invalid Field (This Field’s width is 0) | 1. Reboot ATM 2. Call your attendant |
| 1030100 | DEV_PIN (Key data error from host) | Contact to host |
| 1101910 | LOST CARD\”, DEV_MCU | N/A |
| 1102910 | LOST WITHDRAW CASH\”, DEV_CSH | N/A |
| 1102920 | LOST DEPOSIT CASH\”, DEV_CSH | N/A |
| 1103910 | LOST CARD & SLIP\”, DEV_MCU | DEV_SPR | N/A |
| 1106910 | LOST SLIP\”, DEV_SPR | N/A |
| 2000100 | No cassette | Insert or re-insert the cassette(s). Check cassette sensor. |
| 2000200 | Note shortage | Replenish the cassette. |
| 2000300 | Reject bin full | Remove notes from the reject bin and try the Cassette Total function again. |
| 2000400 | Vault door open | Close the vault door. Check door switch. |
| 2000500 | Cash Dispenser Unit data setting error | Check Cash Dispenser Unit information. (Currency, Denomination, etc) |
| 2001000 | Receipt paper jam | Remove any jammed paper from the printer. |
| 2001200 | Receipt printer feed plate open | Close the feed plate. |
| 2001300 | Out of receipt (Receipt paper empthy) | Replenish the receipt paper. |
| 2001400 | Receipt printer head overheated before printing | Check the printer head and change if necessary. |
| 2001600 | Note detected in stacker (shutter or presenter type) | Clear any notes from the stacker. |
| 2010100 | Receipt printer lever opened | Close the lever of print head completely |
| 2010200 | Receipt printer head overheated | Wait the time until the temperature of head adequately slow down and try to initialize |
| 2010300 | Receipt paper jam | Remove jammed paper between printer head and rollers |
| 2010400 | Receipt paper empty | 1. Replenish receipt paper 2. Check the status of sensor and its connector |
| 2010500 | Receipt paper setting error | 1. Check the status of setting paper 2. Check the status of sensor and its connector |
| 2010600 | Command is received while doing self-test | After terminating self-test and initialize receipt printer |
| 2010700 | No receipt paper | 1. Replenish receipt paper in paper charger 2. Check the status of Near End sensor and its connector |
| 2010800 | Receipt paper cutting error | 1. Check the Cutter module 2. Check if printer head lever is properly close |
| 2010900 | No sensing black mark (dark sensor) | 1. Check the status of Black mark sensor 2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark) |
| 2021500 | Sensor detects note in delivery path before CDU dispenses | Remove note from the CDU delivery path. |
| 2080100 | Receipt printer lever opened | Close the lever of print head completely |
| 2080200 | Receipt printer head overheated | Wait the time until the temperature of head adequately slow down and try to initialize |
| 2080300 | Receipt paper jam | Remove jammed paper between printer head and rollers |
| 2080400 | Receipt paper empty | 1. Replenish receipt paper 2. Check the status of sensor and its connector |
| 2080500 | Receipt paper setting error | 1. Check the status of setting paper 2. Check the status of sensor and its connector |
| 2080600 | Command is received while doing self-test | After terminating self-test and initialize receipt printer |
| 2080700 | No receipt paper | 1. Replenish receipt paper in paper charger 2. Check the status of Near End sensor and its connector |
| 2080800 | Receipt paper cutting error | 1. Check the Cutter module 2. Check if printer head lever is properly close |
| 2080900 | No sensing black mark (dark sensor) | 1. Check the status of Black mark sensor 2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark) |
| 2131500 | CS4 sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right before the reject bin. | Remove note from the CDU delivery path. |
| 4000000 | Cash Dispenser(CDU) received the undefined command from AP software | 1. Get the trace file and log files in D:\trace2. Call your attendant |
| 4001100 | Detecting CS2 Dark (Front Access Type:Reject box is opened.) | 1. Remove notes on CS2 sensor 2. Clean CS2 |
| 4001400 | CS4A sensor detects note in delivery path before/after CDU dispenses | 1. Remove note from the CDU delivery path.2. Clean CS4A |
| 4001500 | CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses | 1. Remove note from the CDU delivery path.2. Clean CS2 and CS4A |
| 4001800 | CS4B sensor detects note in delivery path before/after CDU dispenses | 1. Remove note from the CDU delivery path.2. Clean CS4B |
| 4001900 | CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses | 1. Remove note from the CDU delivery path.2. Clean CS2 and CS4B |
| 4002100 | CS1A sensor detects note in delivery path before/after CDU dispenses | 1. Remove note from the CDU delivery path.2. Clean CS1A |
| 4002200 | CS1B sensor detects note in delivery path before/after CDU dispenses | 1. Remove note from the CDU delivery path.2. Clean CS1B |
| 4002300 | CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses | 1. Remove note from the CDU delivery path.2. Clean CS1A and CS1B |
| 4002800 | CS13 sensor detects note in delivery path before/after CDU dispenses | 1. Remove note from the CDU delivery path.2. Clean CS13 |
| 4002900 | CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses | 1. Remove note from the CDU delivery path.2. Clean CS1A and CS13 |
| 4003000 | Failed in checking the main motor echo | 1. Initialize 2. Check Main Motor Encoder Slit 3. Initialize after Power On/Off 4. Check Encoder Sensor CS8 BRKT 5. Check CS8 Sensor Cable 6. Change Main Motor Encoder Slit Sensor CS8 |
| 4003100 | Failed in checking the reject gate solenoid echo | N/A |
| 4003200 | Failed in checking the present gate solenoid echo | N/A |
| 4003300 | Check sum error (No information is set) | 1. Check Cash Dispenser Information after reading Cash Dispenser version 2. Initialize 3. Initialize after executing Cash Dispenser Information Set(?P?) Command 4. Change Cash Dispenser B/D |
| 4003400 | Error of two sheets detecting sensor(CS5_1) for initializing | 1. Check CS5_1 Sensor Cable 2. Check second Dip Switch in Cash Dispenser B/D 3. Change CS5_1 Sensor |
| 4003600 | Error of CS 2, CS13 sensor during initialization | N/A |
| 4003700 | Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing | 1. Check Cash Dispenser Board Segment 2. Initialize 3. Read data of ?Read Double Sensor? Command |
| 4003800 | Error in checking SRAM | N/A |
| 4003900 | Gate operation sensor (CS3) error before initial recovery | 1. Initialize after removing notes or dust over Gate 2. Check CS3 Sensor BKRT 3. Check CS3 Sensor Cable 4. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. Replace Reject Solenoid 1 |
| 4004000 | Cassette is removed during dispensing | 1. Check the cassette catcher 2. Set the cassette properly |
| 4004100 | Error if re-driving is over 5 times during separated rejection | 1. Check notes in Reject Box 2. Rearrange notes in Cassette 2. Rearrange notes in Cassette 3. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. Check dust existing in CS5 Sensor Guide 5. Check dust existing in Main Motor Encoder Slit 6. Check index value of notes each cassette |
| 4004200 | In case the number of notes detected outlet sensor(CS13) is less than the number of required notes | 1. Check notes dispensed and rejected 2. Remove notes jammed in CDU 3. Remove dust in CS13 Sensor 4. Exchange sensor after abnormal operating CS13 Sensor |
| 4004300 | Error if total reject is more than 20 sheets | 1. Check notes in Reject Box 2. Rearrange notes in Cassette 3. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Check dust in existence CS5 Sensor Guide 5. Check notes index value |
| 4004400 | Error if continuous 5 times are rejected | 1. Check notes in Reject Box 2. Rearrange notes in Cassette 3. Check dust in Main Motor Encoder Slit 4. Remove dust in CS15AB, CS31AB, CS1AB Sensor 5. Exchange CS8 Encoder Slit Sensor |
| 4004500 | In case the number of notes detected outlet sensor(CS13) is more than required notes | 1. Check notes dispensed and rejected 2. Remove dust in CS13 Sensor 3. Exchange sensor after abnormal operating |
| 4004600 | Program error(Separated rejection) | 1. Initialize after Reset Power 2. Upgrade Cash Dispenser Firmware or re-download 3. Exchange Cash Dispenser B/D |
| 4004700 | 1 cassette mis-feed error (Separated rejection) | 1. Check notes in 1 Cassette 2. Check Sensor(CS6) Poll 3. Check jam in 1 cassette and reload 4. Remove dust in CS1A, CS1B Sensor 5. Exchange 1 cassette box when there are many error |
| 4004800 | Error if the number of dispensed notes is not matched to the requested | 1. Check CS13 sensor (note jam and dust) 2. Replace CS13 sensor |
| 4004900 | Error to dispense 0 sheets to be required (Separated rejection) | 1. Check received command 2. Check communication cable 3. Check Cash Dispenser Firmware Version |
| 4005100 | Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. | 1. Check the Cash Dispenser received command 2. Check the abnormal communication cable. 3. Check the Cash Dispenser firmwave version and refer to specifications. |
| 4005200 | The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B) | 1. Remove the remaining notes at a sensor in front of the CST 2. Realign notes in the cassette 3. Check abnormal clutch. 4. Check abrasion of the cassette box pick unit. |
| 4005300 | Error for the double note detection during separation. | N/A |
| 4005400 | Cash Dispenser EP Program Error during dispense operation (failed table search) | 1. Initialize after resetting the power 2. Upgrade the Cash Dispenser firmware or download software again 3. Replace the Cash Dispenser B/D |
| 4005500 | Timeout due to note?s length error passed through the CS13 during dispense operation | 1. Remove a jammed note between the tray and Cash Dispenser 2. Remove a jammed note at the position of the CS13 sensor 3. Remove a dust on the CS13 sensor |
| 4005600 | Abnormal operation of the gate solenoid during dispense operation. | 1. Remove a jammed note on the gate 2. Remove notes in the reject box and remount the reject box 3. Check if the CS3 sensor bracket is bent 4. Check if the CS3 sensor cable is disconnected 5. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. 6. Replace the reject solenoid 1 |
| 4005700 | Cash dispenser configuration error | 1. Replace cash dispenser PCB 2. Reconfigure cash dispenser setup data |
| 4005800 | Retract box position error during command reserved operation | 1. Mount the retract box or open the box cover 2. Check if CS62 sensor poll is abnormal 3. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). |
| 4005900 | Initial jam time error | 1. Remove jammed notes 2. Clean the sensors (CS1~CS15) in cash dispenser |
| 4006000 | Something is detected in C31AB sensor before dispensing bills from 3rd cassette. | N/A |
| 4006100 | Something is detected in C31AB sensor before dispensing bills. | N/A |
| 4006200 | Bills are remained in CS1AB sensor after dispensing bills. | N/A |
| 4006300 | Bills are remained in CS31AB sensor after dispensing bills | N/A |
| 4007000 | Something is detected on CS41AB sensor before dispensing bills from fourth cassette. | N/A |
| 4007200 | Something is detected on CS41AB sensor during dispensing bills. | N/A |
| 4007300 | Bills is remained in CS41AB sensor after dispensing bills. | N/A |
| 4008000 | Something is detected on CS15AB sensor before dispensing operation | N/A |
| 4008100 | Something is detected in C15AB sensor during dispensing operation | N/A |
| 4008200 | Bill is remained in CS15AB sensor after dispensing operation | N/A |
| 8216091 | Cash jammed on Cash Dispenser | 1. Remove jammed notes on Cash Dispenser return path 2. Remove dust in CS1~CS4 sensor |
| 8217091 | Card in card reader | Remove card |
| 9701010 | Failed to connect communication between SP of PIN and EP of one | Check if communication cable or COM port is not connected |
| 9701012 | Failed to deliver to data of EPP?s SP | Check if communication cable or COM port is not connected |
| 9701016 | Received data time out of EPP | Check if communication cable or COM port is not connected |
| 9701017 | Delivered data time out of EPP | Check if communication cable or COM port is not connected |
| 9701031 | Failed to read Register of EPP | Reboot ATM |
| 9701040 | Failed to produce Thread of EPP | Reboot ATM |
| 9701060 | Failed to create buffer | Reboot ATM |
| 9701111 | BCC error of EPP | Check BCC logic of EPP |
| 9701151 | EPP is down when it receives an ‘Get Status’ command | 1. Reboot ATM 2. Replace pinpad |
| 9701152 | EPP is down when it receives an ‘Clear Func Key’ command | 1. Reboot ATM 2. Replace pinpad |
| 9712000 | Failed to create file | 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive |
| 9712100 | Failed to read file | 1. Reboot ATM 2. Reinstall software |
| 9712200 | Failed to write file | 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive |
| 9712300 | Failed to close file | 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive |
| 9712400 | Failed to delete file | 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive |
| 9712500 | Failed to copy file | 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive |
| 9712600 | Failed to create directory | 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive |
| 9719000 | Failed to execute an extra command in the status of Cash Unit Exchange | 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive |
| 9719100 | In case of not being the status of Cash Unit Exchange out of End Exchange | 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive |
| 9719200 | In case of carrying out Cash In Start command at two times | 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive |
| 9719300 | In case of not being the status of Cash In out of End Cash In | 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive |
| 9719400 | Invalid Cash Unit ID | Reconfigure cash dispenser setup data |
| 9719500 | Invalid Cash Unit number | Reconfigure cash dispenser setup data |
| 9719600 | The abnormal of the number of Cash Unit | Reconfigure cash dispenser setup data |
| 9719700 | No. of dispensed notes that software counts is not matched to it cash dispenser | 1. Initialize after resetting the power 2. Upgrade the Cash Dispenser firmware or download software again 3. Replace the Cash Dispenser |
| 9720000 | Receipt printer communication error during SP opening | Check if communication cable or COM port is not connected |
| 9721111 | Off line status | 1. Check communication cable connected properly 2. Check power cable connected properly |
| 9721121 | Mechanics Error | 1. Recover printers mechanical error 2. Reboot ATM |
| 9721122 | Recoverable Error | 1. Recover printer errors 2. Reboot ATM |
| 9721123 | Unrecoverable Error | 1. Reboot ATM |
| 9721124 | Paper jammed | 1. Remove jammed paper |
| 9722010 | Receipt Printer communication failure during COM port open | 1. Do RESET at Operator Function 2. Reboot ATM |
| 9722020 | File Open Error | 1. Reboot ATM 2. Call your attendant |
| 9722060 | Memory Allocate Error | 1. Reboot ATM 2. Call your attendant |
| 9722068 | Invalid Media Name | Â |
| 9723010 | Failed to open device | Check the serial port or cable |
| 9723016 | Time out to receive data | Check the serial port or cable |
| 9723019 | Polling down | Check the serial port or cable |
| 9730100 | IC CARD DENIAL | N/A |
| 9730200 | IC CARD ONLINE DATA ERROR | N/A |
| 9730300 | IC CARD ERROR | N/A |
| 9740000 | Cash Dispenser communication failure during COM port open | 1. Do RESET at Operator Function 2. Reboot ATM |
| 9740020 | Failed to create file | 1. Reboot ATM 2. Call your attendant |
| 9740025 | Failed to copy file | 1. Reboot ATM 2. Call your attendant |
| 9740101 | In case incorrect cassette type is set. | N/A |
| 9740102 | In case nonexistent Note Index is set. | N/A |
| 9741100 | When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor.) | N/A |
| 9741400 | When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor.) | N/A |
| 9741800 | When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor.) | N/A |
| 9742100 | When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor.) | N/A |
| 9742800 | When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor.) | N/A |
| 9744700 | Cash picking-up fail while cash in cassette #1 is enough | 1. Check bill jam or no note in cassette #1 |
| 9745500 | System power off while dispensing | 1. Reboot ATM 2. Call your attendant |
| 9799301 | MCU RETRACT OVER | Clear the count of retracted card at OP mode |
| 9799499 | DISPENSER COUNT ERROR | Check the sensor on cash dispenser |
| 9799901 | DOOR CHECK | 1. Reboot ATM 2. Call your attendant |
| 9799902 | LIGHT ERROR | 1. Reboot ATM 2. Call your attendant |
| 9799903 | SPL ERROR | 1. Reboot ATM 2. Call your attendant |
| 9799904 | PIN ERROR | 1. Reboot ATM 2. Call your attendant |
| 9799905 | SENSOR CHECK | 1. Reboot ATM 2. Call your attendant |
| 9799907 | UPS ERROR | 1. Reboot ATM 2. Call your attendant |
| 9799908 | SCREEN ERROR | 1. Reboot ATM 2. Call your attendant |
| 2010A00 | The size of image print data is abnormal | Check the AP version and initialize |
| 2080A00 | The size of image print data is abnormal | Check the AP version and initialize |
| 21A15 | CDU detects bills prior to dispensing | This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors. |
| 21A1500 | CS1A sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 1st cassette. | Remove note from the CDU delivery path. |
| 21B15 | CDU detects bills prior to dispensing | This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors. |
| 21B1500 | CSB sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 1st cassette. | Remove note from the CDU delivery path. |
| 24A15 | CDU detects bills prior to dispensing | This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors. |
| 24A1500 | CS3A sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 3rd cassette. | Remove note from the CDU delivery path. |
| 24B15 | CDU detects bills prior to dispensing | This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors. |
| 24B1500 | CS3B sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 3rd cassette. | Remove note from the CDU delivery path. |
| 4001C00 | CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses | 1. Remove note from the CDU delivery path.2. Clean CS4A and CS4B |
| 4001D00 | CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses | 1. Remove note from the CDU delivery path.2. Clean CS2, CS4A and CS4B |
| 4002A00 | CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses | 1. Remove note from the CDU delivery path.2. Clean CS1B and CS13 |
| 4002B00 | CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses | 1. Remove note from the CDU delivery path.2. Clean CS1A, CS1B and CS13 |
| 4003A00 | When more than 5 sheets of cash dispensing is required during a test | 1. Check command that Cash Dispenser is received 2. Check Cash Dispenser EP ROM Version or specification |
| 4003B00 | When CS15A or CS 15B sensor is detected as dark after initial recovery | 1. Remove notes or dust on CS15A Sensor 2. Check CS15A Sensor Cable 3. Exchange Sensor after abnormal operating |
| 4004A00 | Error of note jam (Separated rejection) | 1. Remove jammed notes on Cash Dispenser return path 2. Remove dust in CS1~CS4 sensor 3. Install after rearranging notes in cassette |
| 4004B00 | Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection | 1. Check state of notes in reject box 2. Rearrange notes in cassette 3. Check Index of notes 4. Check foreign objects in the main motor encoder slit 5. Replace the CS8 encoder slit sensor |
| 4004C00 | In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor | 1. Check CS1 sensor 2. Reconnect CS1 sensor |
| 4004D00 | Error of being removed 1st cassette before separate rejection | 1. Set cassette #1 correctly 2. Check the catcher inside cassette #1 guide |
| 4005B00 | 2 Cassette Miss Feed Error (Fail to reject bill separately.) | N/A |
| 4005D00 | Continuously detected 2 notes for three times or more during dispense operation | 1. Check notes status in the reject box 2. Realign notes in the cassette 3. Check foreign objects at the position of the CS5 4. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12) |
| 4006A00 | CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette. | N/A |
| 4006B00 | Something is detected on CS31A, CS31B sensor during initialization | N/A |
| 4007A00 | CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. | N/A |
| 4007B00 | Something is detected on CS41A, CS41B sensor in initialization | N/A |
| 4007C00 | Missfeed error in 4th cassette | N/A |
| 4007D00 | Trying to dispense bills from 4th cassette but the 4th cassette doesn’t installed. | N/A |
| 4008F00 | CS13 sensor detects a bill with hole during dispensing | N/A |
| 4009A00 | CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. | N/A |
| 4009D00 | Trying to dispense bills from 3rd cassette but the 3rd cassette doesn’t installed. | N/A |
| 4009F00 | 3 cassette miss feed error | N/A |
| 400AC00 | Something is detected on CS2 sensor after dispense operation | N/A |
| 400BC00 | Communication error – Command Length doesn’t match. | N/A |
| 400BE00 | Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close | N/A |
| 400C700 | Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW | N/A |
| 400C800 | Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW | N/A |
| 400C900 | Something is detected on CS14 sensor after dispense operation | N/A |
| 400CC00 | Bill is remained on the sensor in front of cassette during resetting. | N/A |
| 400D000 | Bills are passed on CS13~CS12 sensor – Timeout[Jam], MB TTW | N/A |
| 400D100 | Bills are passed on CS12~CS14 sensor – Timeout[Jam], MB TTW | N/A |
| 400FF00 | Bill jam | 1. Remove the jammed notes 2. Initialize |
| 4DN0000 | Cash Dispenser communication failure during sending command to cash dispenser | 1. Do RESET at Operator Function 2. Reboot ATM |
| 4DN0100 | Cash Dispenser communication failure during receiving command to cash dispenser | 1. Do RESET at Operator Function 2. Reboot ATM |
| 4DN8100 | Communication error of Shutter | N/A |
| 971A000 | Invalid Denomination | B/D Reconfigure denomination at supervisor mode |
| 971A100 | Invalid Currency | 1. Reconfigure currency at supervisor mode |
| 971A200 | CASSETTE OFF POSITION?. Not dispensable | 1. Reconfigure denomination 2. Reconfigure currency |
| 971A300 | In case the number of bills dispensed exceeds the maximum dispensing bill | 1. Check cash dispenser driver (CDM SP) version 2. Reconfigure the maximum dispensable count |
| 971A400 | In case the number of coins dispensed exceeds the maximum dispensing coin | 1. Check coin dispenser driver version 2.Reconfigure the maximum dispensable count |
| 971A500 | Invalid mix number | 1. Reconfigure cash dispenser at supervisor mode |
| 971A600 | In case automatic Retry of SP fails 3 times | Set Denomination |
| 971A700 | There is no setting information about automatic Retry standard | N/A |
| 971B000 | In case of being executed Reject or Retract command without being the bills in stacker. | 1. Check a dust in stacker 2. Reconfigure the maximum dispensable count |
| 971C000 | Not supported command | Reinstall software |
| 971D100 | Partial dispense | 1. Check the replenished amount and replenish 2. Check the notes in cassette #1 |
| 971D200 | Partial dispense from cassette #2 | 1. Check the replenished amount and replenish 2. Check the notes in cassette #2 |
| 971D300 | Partial dispense from cassette #3 | 1. Check the replenished amount and replenish 2. Check the notes in cassette #3 |
| 971DX00 | In case partial bills dispensed by dispensing demand when Partial Dispense option is on. ?X? means cassette number. | N/A |
| 97221A2 | Invalid Unit | Â |
| 97221C1 | Form is not Found | 1. Reboot ATM 2. Call your attendant |
| 97221C4 | Form Name is NULL | 1. Reboot ATM 2. Call your attendant |
| 97221C5 | Invalid Form | 1. Reboot ATM 2. Call your attendant |
| 97221C6 | PrintForm() offset is Invalid | 1. Reboot ATM 2. Call your attendant |
| 97221C7 | Invalid Form (Too many Fields in the form) | 1. Reboot ATM 2. Call your attendant |
| 97221D1 | Media is not Found | 1. Reboot ATM 2. Call your attendant |
| 97221D3 | Media Overflow when form size is larger than media size | 1. Reboot ATM 2. Call your attendant |
| 97221D4 | Media Name is NULL | 1. Reboot ATM 2. Call your attendant |
| 97221D5 | Invalid Media (Attribute for Media definition is not proper) | 1. Reboot ATM 2. Call your attendant |
| 97221D6 | Invalid Media (Area size is larger than media size) | 1. Reboot ATM 2. Call your attendant |
| 97221D7 | Invalid Media (Size of Media Name is exceeded to 2048 bytes totally) | 1. Reboot ATM 2. Call your attendant |
| 9722DN0 | Receipt Printer communication failure during sending command to Receipt Printer | 1. Do RESET at Operator Function 2. Reboot ATM |
| 9743B00 | When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor.) | N/A |
| 9745B00 | Cash picking-up fail while cash in cassette #2 is enough | 1. Check bill jam or no note in cassette #2 2. Check cash dispenser |
| 9746B00 | When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor.) | N/A |
| 9747B00 | When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor.) | N/A |
| 9747C00 | Cash picking-up fail while cash in cassette #4 is enough | 1. Check bill jam or no note in cassette #2 2. Check cash dispenser |
| 9749F00 | Cash picking-up fail while cash in cassette #3 is enough | 1. Check bill jam or no note in cassette #2 2. Check cash dispenser |
| 974FF00 | When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor.) | N/A |
| 97911XX | DEV_JPR Timeover Error Code | 1. Reboot ATM 2. Call your attendant |
| 97912XX | DEV_SPR Time Over Error | 1. Reboot ATM 2. Call your attendant |
| 97913XX | DEV_MCU Timeover Error Code | 1. Reboot ATM 2. Call your attendant |
| 97914XX | DEV_Cash Dispenser Timeover Error Code | 1. Reboot ATM 2. Call your attendant |
| 97915XX | DEV_BRM Timeover Error Code | 1. Reboot ATM 2. Call your attendant |
| 97916XX | DEV_PBM Timeover Error Code | 1. Reboot ATM 2. Call your attendant |
| 97918XX | DEV_PIN Timeover Error Code | 1. Reboot ATM 2. Call your attendant |
| 9791AXX | DEV_FNG Timeover Error Code | 1. Reboot ATM 2. Call your attendant |
| 9791BXX | DEV_VFD Timeover Error Code | 1. Reboot ATM 2. Call your attendant |
| 97921XX | DEV_JPR FATALERROR (WARNING) | 1. Reboot ATM 2. Call your attendant |
| 97922XX | DEV_SPR FATALERROR (WARNING) | 1. Reboot ATM 2. Call your attendant |
| 97923XX | DEV_MCU FATALERROR (WARNING) | 1. Reboot ATM 2. Call your attendant |
| 97924XX | DEV_Cash Dispenser FATAL ERROR (WARNING) | 1. Reboot ATM 2. Call your attendant |
| 97925XX | DEV_BRM FATALERROR (WARNING) | 1. Reboot ATM 2. Call your attendant |
| 97926XX | DEV_PBM FATALERROR (WARNING) | 1. Reboot ATM 2. Call your attendant |
| 97928XX | DEV_PIN FATALERROR (WARNING) | 1. Reboot ATM 2. Call your attendant |
| 9792AXX | DEV_FNG FATALERROR (WARNING) | 1. Reboot ATM 2. Call your attendant |
| 9792BXX | DEV_VFD FATALERROR (WARNING) | 1. Reboot ATM 2. Call your attendant |
| 991@@91 | ON TRANSACTION POWER OFF | 1. Check power supply 2. Check backup battery |
| A0008 | Receipt paper cutter error | Remove any jammed paper. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced. |
| A010100 | Detecting the lever opened before executing command | Close the feed lever. |
| A010200 | Printer thermal head overheated while executing command | Check the thermal printer head and change if necessary. |
| A010300 | Paper jam detected before executing command | Remove any jammed paper from the printer. |
| A010400 | Paper setting error detected before executing command | Remove and re-install the receipt paper. |
| A010500 | Paper check error detected before executing command | Remove and re-install the receipt paper. |
| A010800 | Paper cutter software check error detected before executing command | Check for and remove any jammed paper. |
| A080100 | Open lever detected while executing command | Remove any jammed paper. |
| A080200 | Receipt printer head overheated while printing | Check the thermal printer head and change if necessary. |
| A080300 | Paper jam detected while executing command | Remove and re-install the receipt paper. |
| A080400 | Paper setting error detected before executing command | Remove and re-install the receipt paper. |
| A080500 | Paper check error in doing command | Remove any jammed paper. |
| A080800 | Paper cutter software check error detected while executing command | Check for and remove any jammed paper. |
| ADN0100 | No response detected for 30 seconds after sending command | Check cable and connection between the CE and printer. |
| ADN04 | Printer connection error | Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service. |
| ADN0F | Printer connection error | Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service. |
| ADN0F00 | No response detected for 30 seconds after sending command sending command | Check cable and connection between the CE and printer. |
| ADN1100 | No response detected after 3 retries | Check cable and connection between the CE and printer. |
| ADN1200 | No response detected between ENQ-ACK after 5 retries of ENQ | Check cable and connection between the CE and printer. |
| ADN1300 | No response detected after 5 retries because of timeout between STX-BCC interval | Check cable and connection between the CE and printer. |
| ADNxx | Printer connection error | Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service. |
| Axxx2 | Thermal printer is overheated – during operation | If this error occurs during the printing of a long journal, then allow the printer to cool and try again. You may also want to try the reset button on the printer to clear this error. If this error persists, the printer will require service. |
| Axxx3 | Receipt Paper Jam | Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. You may need to remove the printer from the ATM to access the jam. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. |
| Axxx4 | Receipt paper is empty | Replenish the paper roll. If roll is ok, then try the reset button on the printer. Otherwise the printer needs service. |
| Axxx5 | Receipt paper is jamming during loading | Remove any jammed paper and then reload. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced. |
| C0011 | CDU sensor is tripped | This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Check the front of the CDU and the cash tray for blockage. Reinitialize the ATM to put back in service. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. |
| C0014 | CDU sensor is tripped | Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Check for jammed notes or blocked sensors. |
| C001x | CDU sensor is tripped | Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Usually caused by a customer putting fingers in the cash drawer during dispense. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. |
| C0028 | CDU sensor is tripped | Check dispenser for jammed bills and restart the machine. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service |
| C002x | CDU sensor is tripped | Check dispenser for jammed bills and restart the machine. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service |
| C0030 | CDU motor failure | Motor speed (measured at the encoder wheel) was not within spec. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Can indicate a bad motor or encoder sensor. |
| C0031 | CDU Gate solenoid error | The CDU did not respond to its solenoid function check. Check the wiring connections to the solenoid(s). Check wiring connections to the CDU main board. |
| C0032 | Outlet solenoid error | Check and verify all connections to the dispenser circuit board. Check wiring to the solenoid(s). |
| C0033 | CDU Encoder error | Usually caused by loss of battery power to the CDU mainboard. The only way to recover from this error is to reprogram the CDU data. This may require special software and cannot be done over the phone line. |
| C0034 | Double Note detect module failure | Double detect module reporting error, check wiring to the module. |
| C0035 | Double Note detect module failure (2) | Double detect module reporting error, check wiring to the module. |
| C0036 | Detected notes in path before initializing | One or more sensors in the dispenser detected a blockage prior to initializing. Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service. |
| C0037 | Sensor(NS7) for detecting Double is covered during dispensing note | None |
| C0039 | Gate sensor open during initializing | Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). If the sensor is not being pressed then the error will occur. Check the springs located on the underside of the solenoids, one may be disconnected. Otherwise the CDU will require repair / replacement. |
| C003B | Notes detected during installation | Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service. |
| C0040 | Cassette removed during dispense | Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser. |
| C0041 | Tried to dispense notes more than 5 times | Check the condition of the cash in the cassette. Verify that the cash is of good quality. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Check that the denomination in Transaction setup matches the actual denomination loaded. |
| C0042 | Note jam | Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service |
| C0043 | More than 10 notes rejected during one transaction | Verify the quality of the cash. Straighten and shuffle cash in the cassette. Check the reject analysis to determine the cause of reject (reports menu). If the cash is of known good quality then try cleaning the cassette and dispenser. Otherwise service to cassette or dispenser may be required. |
| C0044 | More than 5 notes rejected consecutively | Verify the quality of the cash. Straighten and shuffle cash in the cassette. Check the reject analysis to determine the cause of reject (reports menu). If the cash is of known good quality then try cleaning the cassette and dispenser. Otherwise service to cassette or dispenser may be required. |
| C0045 | Notes Overdispensed | Check NS4 Sensor |
| C0046 | CDU Hardware Failure | Error reported during CDU initialization. Check cabling and potential blockages and power cycle ATM. |
| C0047 | Feed error | This error occurs when the dispenser attempts to pull a bill from the cassette and is unsucessfull before the dispenser times out. Depending on the model of dispenser there are different causes and possible solutions. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU. |
| C0048 | Incorrect bill count | Verify cash count in the Settlement menu. |
| C004A | Jammed notes | Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service |
| C004B | Long note detected 3 times consecutively | Verify the quality of the cash. Straighten and shuffle cash in the cassette. Try cleaning the cassette and dispenser. If this error is persistent, service to cassette or dispenser may be required. |
| C004C | Miscount of notes between sensors | Verify operation of exit gate. Check the number of dispensed notes. Clean the dispenser and test using diagnostics. Dispenser may require service. |
| C004D | Cash cassette not properly set | Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser. MB1000 check condition of the clutch alignment screw. |
| C004E | Miscount of notes between sensors | Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean dispenser and cassette. If error is persistent the dispenser may require service. |
| C004F | Miscount of notes between sensors | Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean dispenser and cassette. If error is persistent the dispenser may require service. |
| C0050 | Power failure during dispense | Remove any notes from path. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal. |
| C0051 | Over 150 notes requested | Possibly due to too many rejects, may require repair or cleaning if consistent. Check the Reject Analysis, this may help determine the cause. Cash quality, condition of the rollers in the cassette can effect this condition. |
| C0052 | Detected notes in path after dispense | Remove any notes from path, verify amount of dispensed notes. Clean dispenser. Verify the amount of bills against the journal. |
| C0053 | CDU double detect module failure. | Double detect module may require adjustment. Check wiring and CDU mainboard connections. |
| C0055 | Detected long notes at outlet sensor | (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. |
| C0056 | Exit gate sensor failure | Check condition of exit gate, and the exit gate sensor. |
| C0057 | Cassette information is not properly set | CDU programming is not accurate or complete. |
| C0059 | Cash cassette 2 removed prior to dispense. | Set the cash cassette. Inspect the cassette detection microswitch. Reposition the microswitch if necessary. |
| C005A | Cash cassette 1 removed prior to dispense | Set the cash cassette. Inspect the cassette detection microswitch. Reposition the microswitch if necessary. |
| C005B | Cash cassette 2 misfeed | Check cassette for jams, check condition of bills in cassette. |
| C005D | Double detect constantly | Inspect double detect module and adjust as necessary. Check and clean the cassette and rollers, verify the quality of cash. |
| C005E | Dispense command size check error | Re-initialize machine, verify connections to mainboard. Check for unplugged sensors. |
| C005F | Dispense command error | Re-initialize machine, verify connections, check for unplugged sensors. |
| C006x | Sensor failure | Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service |
| C007x | Sensor failure | Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service |
| C0082 | Shutter failure | Check all wiring connections to CDU mainboard. Reinitialize CDU |
| C0083 | Stacker sensor failure | Check all wiring connections to CDU mainboard. Reinitialize CDU |
| C0084 | Shutter close error | Check all wiring connections to CDU mainboard. Reinitialize CDU. |
| C009F | 3Cassette misfeed error | Check if notes available in cassette |
| C00AB | Notes detected before initalizing | Clear notes from dispenser. Possibly dust or foreign object blocking sensor. |
| C00C7 | CS12 Sensor blocked | MB2100T – The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. |
| C00C8 | CS14 Sensor blocked | MB2100T – The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. |
| C00C9 | CS12 & CS14 Sensors blocked | MB2100T – Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. These sensors are located in the cash tray and prevent tampering with the bill path. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. |
| C00D0 | Sensor block while dispensing | MB2100T – A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. There may be a note stuck in the upper part of the cash tray ramp. Try clearing the cash tray of notes or foreign objects. Open the vault and slide the dispenser back to access the exit gate area. Both sensors must be blocked for this error to occur. |
| C00D1 | Sensor blocked while dispensing | MB2100T – A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). There may be a note stuck in the cash tray ramp. Try clearing the cash tray of notes or foreign objects. Open the vault and slide the dispenser back to access the exit gate area. Both sensors must be blocked for this error to occur. |
| C00E0 | NS2A, NS2B dark | Nanocash only – verify connections to sensors. Check wiring to mainboard. |
| C00E1 | NS4 dark | Verify connections to NS4 sensor. Check all wiring to mainboard. |
| C00FF | Sensor blocked | None |
| CDN01 | No Response after send command | None |
| CDN04 | CDU Connection Failure | Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights). |
| CDN05 | CDU connection failure | Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights). |
| CDN0F | CDU connection failure | Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights). |
| CDN11 | No Response after 3 retry of command | None |
| CDN12 | No Response between ENQ-ACK after 5 retry of ENQ | None |
| CDN13 | No Response after 5 retry because of timeout between STX-BCC interval | None |
| CDNxx | CDU connection failure | Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights). |
| D0001 | Modem initialization error | Check modem in diagnostics or modem test. If persistent, it could be a defective modem. Note: If the modem is defective, this error will most likely occur frequently. One or two instances of this error does not usually indicate a defective part. |
| D000100 | Error while modem initializing | Check the modem connection and the modem test. |
| D0002 | Reversal transaction failed. | The ATM attempted to do a reversal and could not. Check transaction with the processor. Verify CDU functionality with diagnostics. Verify phone connection. Look in error summary for D1800, D2000. |
| D000200 | Reversal transaction failure | Check for any CDU error codes and the number of notes dispensed to customer. Transaction was denied by host |
| D000300 | PIN ERROR | Transaction was denied by host |
| D000400 | INVALID PIN | Reboot ATM |
| D0005 | Undefined network processing error | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D000500 | BANK UNAVAILABLE | Transaction was denied by host |
| D000600 | CARD NOT SUPPORTED | Transaction was denied by host |
| D000700 | INSUFFICIENT FUNDS | Transaction was denied by host |
| D000800 | INELIGIBLE TRANSACTION | Transaction was denied by host |
| D000900 | INELIGIBLE ACCOUNT | Transaction was denied by host |
| D001000 | DAILY LIMIT EXCEEDED | Transaction was denied by host |
| D0011 | Format error in the message. | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D001100 | UNABLE TO PROCESS | Transaction was denied by host |
| D0012 | Invalid Transaction | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D001200 | Invalid transaction | Check the transaction from the host and try again. |
| D0013 | Invalid Amount | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D001300 | Invalid amount | Check the transaction from the host and try again. |
| D0014 | Invalid Card Number | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D001400 | Invalid card number | Check the transaction from the host and try again. |
| D001500 | UNABLE TO PROCESS | Transaction was denied by host |
| D001600 | WITHDRAWAL LIMIT ALREADY REACHED | Transaction was denied by host |
| D001700 | INVALID AMOUNT | Transaction was denied by host |
| D001800 | EXTERNAL DECLINE | Transaction was denied by host |
| D0019 | Reenter the entire transaction | Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D001900 | SYSTEM ERROR | Transaction was denied by host |
| D0020 | Surcharge screen should have been displayed | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D002000 | Surcharge screen should have been displayed | Check the transaction from the host and try again. Check BIN List |
| D002100 | ROUTING LOOKUP PROBLEM | Transaction was denied by host |
| D002200 | UNABLE TO PROCESS | Transaction was denied by host |
| D002300 | TRANSACTION NOT SUPPORTED | Transaction was denied by host |
| D0024 | Exceeds issuer withdrawal limit | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D002400 | Exceeds Issuer Withdrawal Limit | Check the transaction from the host and try again. |
| D0031 | Issuer financial institution is not supported by a processor | Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D0039 | No credit account | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D003900 | No Credit Account | Check the transaction from the host and try again. |
| D0041 | No credit account found for the CCN | Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D0043 | Stolen Card | Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D0050 | Transaction is not approved | Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D0051 | Insufficient funds | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D005100 | Insufficient Funds | Check the transaction from the host and try again. Try Balance Inquiry |
| D0052 | No checking account | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D005200 | No Checking Account | Check the transaction from the host and try again. |
| D0053 | No savings account | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D005300 | No Savings Account | Check the transaction from the host and try again. |
| D0054 | Expired Card | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D005400 | Expire Card | Check the transaction from the host and try again. |
| D0055 | Invalid PIN | Code reported from host processor – Verify all programming. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. If all programming appears correct, contact the processor and have them trace the Terminal ID. |
| D005500 | Incorrect Pin | Check the transaction from the host and try again. |
| D0056 | No card record found | Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D0057 | Transaction not permitted – card | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D005700 | Transaction not Permitted ? Card | Check the transaction from the host and try again. |
| D0058 | Transaction not permitted – Terminal | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D005800 | Transaction not Permitted ? Terminal | Check the transaction from the host and try again. |
| D0059 | Customer should contact his or her financial institution | Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D0060 | Allowable withdrawal limit is exceeded | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D0061 | Exceeded withdrawal limit | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D006100 | Exceeds Withdrawal Limit | Check the transaction from the host and try again. |
| D0065 | Exceeds withdrawal frequency limit | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D0067 | Capture card at the terminal (requires card be picked up at ATM only). | Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D0075 | Number of PIN tries exceeded | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D007500 | PIN Tries Exceeded | Check the transaction from the host and try again. |
| D0078 | No Account | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D007800 | No Account | Check the transaction from the host and try again. |
| D0080 | Invalid Date | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D008000 | Invalid Date | Check the transaction from the host and try again. |
| D0081 | Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals). | Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D0082 | Cashback limit exceeded. | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D0083 | Cannot verify PIN | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D008300 | Can not Verify PIN | Check the transaction from the host and try again. Try different cards. |
| D0084 | Processor not available; acquirer processor unable to send message | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D0086 | Cannot verify PIN | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D008600 | Can not Verify PIN | Check the transaction from the host and try again. Try different cards. |
| D0090 | Cutoff complete for terminal; cannot process prior days business | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D0091 | Bank unavailable | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D009100 | Bank Unavailable | Check the transaction from the host and try again. |
| D0092 | System unavailable | Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. |
| D009200 | System Unavailable | Check the transaction from the host and try again. |
| D0093 | Transaction serial number mismatch | Verify all programming, contact host processor |
| D009300 | Transaction Serial Number mismatch | Check the terminal setting from the host. |
| D0094 | Record format mismatch | Verify all programming, contact host processor |
| D009400 | Record format mismatch. | Check the terminal setting from the host. |
| D0095 | Routing ID mismatch | Verify Routing ID number – contact host processor |
| D009500 | Routing ID mismatch. | Check the terminal setting from the host. |
| D0096 | Terminal ID mismatch | Verify Terminal ID number – contact host processor |
| D009600 | Terminal ID mismatch. | Check the terminal setting from the host. |
| D0097 | Response type mismatch (reversal) | Verify all programming, contact host processor |
| D009700 | Response Type mismatch (Reversal) | Check the terminal setting from the host. |
| D0098 | Response type mismatch (day-close) | Verify all programming, contact host processor |
| D009800 | Response Type mismatch (Day Close) | Check the terminal setting from the host. |
| D0099 | Response type mismatch (Configuration) | Verify all programming, contact host processor |
| D009900 | Response Type mismatch (Config.) | Check the terminal setting from the host. |
| D009A | Response type mismatch (Withdrawal, Balance, Transfer) | Verify all programming, contact host processor |
| D009A00 | Response Type mismatch (Withdrawal/Balance/Transfer) | Check the terminal setting from the host. |
| D009B | STX omitted | Verify all programming, contact host processor |
| D009B00 | STX error | Check the terminal setting from the host. |
| D009C | ETX omitted | Verify all programming, contact host processor |
| D009C00 | ETX error | Check the terminal setting from the host. |
| D009D | FS omitted (after response code) | Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D009D00 | FS out (after response code) | Check the terminal setting from the host. |
| D009E | FS omitted (after retrieval reference number) | Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D009E00 | FS out (after retrieval reference number) | Check the terminal setting from the host. |
| D009F | FS omitted (after system trace audit number) | Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D009F00 | FS out (after system trace audit number) | Check the terminal setting from the host. |
| D00A0 | FS omitted (after account balance) | Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D00A000 | FS out (after account balance) | Check the terminal setting from the host. |
| D00A1 | FS omitted (after available balance) | Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D00A100 | FS out (after available balance) | Check the terminal setting from the host. |
| D00A2 | FS omitted (after available balance) | Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor (Check T-DES Type) |
| D00A200 | FS out (after surcharge amount) | Check the terminal setting from the host. |
| D00A3 | FS omitted (after authorization response text) | Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D00A300 | FS out (after authorization response text) | Check the terminal setting from the host. |
| D00A4 | ETX is in wrong place | Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D00A400 | ETX wrong position | Check the terminal setting from the host. |
| D00A5 | FS omitted (after total cash dispense amount in day close) | Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D00A500 | FS out (after total cash dispense amount) | Check the terminal setting from the host. |
| D00A6 | FS omitted (after total non cash dispense amount in day close) | Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D00A600 | FS out (after total non-cash dispense amount) | Check the terminal setting from the host. |
| D00A7 | FS omitted (after surcharge amount in day close message) | Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D00A700 | FS out (after total surcharge amount) | Check the terminal setting from the host. |
| D00A8 | FS omitted (after surcharge amount in configuration message) | Verify all programming. Verify that version of Mini-Bank Software matches host processor. Check that Dual Master Key is disabled (non Coredata). Contact host processor |
| D00A800 | FS out (after config surcharge amount) | Check the terminal setting from the host. |
| D00A9 | ETX omitted (from configuration message) | Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D00A900 | ETX out (config) | Check the terminal setting from the host. |
| D00AC00 | Invalid data received from the host (MAC data mismatch) | Check the terminal setting from the host. |
| D00B0 | Invalid Terminal ID | Contact host processor |
| D00B000 | TERMINAL ID MISMATCHED | N/A |
| D00B100 | TRANSACTION CODE MISMATCHED | N/A |
| D00B200 | SECOND FIELD ID CODE MISMATCHED | N/A |
| D00B300 | FIRST DES KEY WRONG SIZE | N/A |
| D00B400 | SURCHARGE AMOUNT WRONG SIZE | N/A |
| D00B500 | Sequence Number MISMATCHED | N/A |
| D00B600 | INVALID RESPONSE CODE ERROR | N/A |
| D00B700 | Authorization Number Error | N/A |
| D00B800 | BUSINESS DATE Error | N/A |
| D00B900 | Transaction time Number Error | N/A |
| D00BA00 | BUSINESS DATE Error | N/A |
| D00BB00 | Balance amount Error | N/A |
| D00BC00 | Actual Surcharge Error | N/A |
| D00BD00 | Sequence Number MISMATCHED | N/A |
| D00BF00 | BUSINESS DATE Error | N/A |
| D00C000 | Settlement Error | N/A |
| D00C100 | Host Mac result error | Check the key mode and MAC value |
| D00C200 | ATM Mac result error | Check the key mode and MAC value |
| D0100 | Transaction approved | None |
| D0101 | Expired card | None |
| D0102 | Unauthorized usage | None |
| D0103 | PIN error | None |
| D0104 | Invalid PIN | None |
| D0105 | Bank unavailable | None |
| D0106 | Card not supported | None |
| D0107 | Insufficient funds | None |
| D0108 | Ineligible transaction | None |
| D0109 | Ineligible account | None |
| D0110 | Number of daily withdrawals exceeded | None |
| D0111 | Cannot process transaction | None |
| D011100 | REVERSAL DECLINED | N/A |
| D0112 | Amount too large | None |
| D0113 | Account closed | None |
| D0114 | PIN tries exceeded | None |
| D0115 | Database problem | None |
| D0116 | Withdrawal limit already reached | None |
| D0117 | Invalid amount | None |
| D0118 | External decline | None |
| D0119 | System error | None |
| D0120 | Contact card issuer | None |
| D0121 | Routing lookup problem | None |
| D0122 | Message edit error | None |
| D0123 | Transaction not supported | None |
| D0124 | Insufficient funds | None |
| D0125 | Western Union sender data error | None |
| D0126 | Western Union receiver data error | None |
| D0127 | CRC error | None |
| D0128 | Pre-pay transaction failed | None |
| D0129 | Pre-pay transaction rejected | None |
| D0130 | Invalid mobile phone number | None |
| D0131 | Pre-pay account limit reached | None |
| D0132 | Pre-pay system unavailable | None |
| D0133 | Response would exceed message size limit | None |
| D0134 | Necessary information missing to precess transaction | None |
| D0135 | Second Invalid PIN(second “Invalid PIN” try in a row and one try is left before deactivation) | None |
| D022200 | PIN CHANGE DECLINED | N/A |
| D0300 | Modem is not responding | Use diagnostic or modem test to test modem. If error is persistent, modem may be defective. |
| D030000 | Modem is not responding | Check the modem controller. |
| D030100 | The target call address has call blocking enabled. | 1. Check modem cable 2. Contact to technician support team |
| D030200 | The specified terminal identifier is invalid. | 1. Check modem cable 2. Contact to technician support team |
| D030300 | All call appearances on the specified address are currently in use. | 1. Check modem cable 2. Contact to technician support team |
| D030400 | The disable address parameter contains dialing control characters that are not processed by the service provider | 1. Check modem cable 2. Contact to technician support team service provider. |
| D030500 | The specified country/region code is invalid. | 1. Check modem cable 2. Contact to host and phone company |
| D030600 | The operation failed for an unspecified or Contact to technician support team unknown reason. | N/A |
| D030700 | Insufficient resources to complete the operation Contact to technician support team | N/A |
| D1000 | No Connection | Use diagnostic or modem test to test modem. If error is persistent, modem may be defective. |
| D100000 | No connection | 1. Check phone number 2. Check modem cable 3. Contact telephone company |
| D1100 | ENQ not received from host | Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D110000 | Cannot receive ENQ from the host | 1. Check phone number 2. Check modem cable 3. Contact telephone company |
| D1200 | Transmission error | Use diagnostic or modem test to test modem. If error is persistent, modem may be defective |
| D120000 | Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. | 1. Check modem and modem cable connection 2. Contact telephone company |
| D1300 | NAK sent 3 times to host | Verify host phone number – See D170x. If persistent, it could be a defective modem. |
| D130000 | Receiving NAK more than 3 times | 1. Check modem and modem cable connection 2. Contact telephone company |
| D140100 | Disconnected by Unknown Reason | 1. Check modem and modem cable connection 2. Contact telephone company |
| D140200 | Disconnected by rejected call from remote party Try again later. | N/A |
| D140300 | Disconnected because the local phone was picked up | Try again later. |
| D140400 | Disconnected by Forwarded | 1. Check modem and modem cable connection 2. Contact telephone company |
| D140500 | Disconnected by Unreachable | 1. Check modem and modem cable connection 2. Contact telephone company |
| D140600 | Disconnected by Congestion | 1. Check modem and modem cable connection 2. Contact telephone company |
| D140700 | Disconnected by Incompatible | 1. Check modem and modem cable connection 2. Contact telephone company |
| D140800 | Disconnected by un-known reason | 1. Check modem and modem cable connection 2. Contact telephone company |
| D140900 | Disconnected by Bad Address | 1. Check modem and modem cable connection 2. Contact telephone company |
| D141000 | Disconnected by Unavailable | 1. Check modem and modem cable connection 2. Contact telephone company |
| D1500 | Modem connection time out – host not responding | Verify host phone number – verify modem speed – See D170x. If consistent, it can be a defective modem |
| D150000 | 1. Modem dial connection time-out (while dialing the modem). 2. No response from host for 60 seconds. | 1. Check modem and modem cable connection 2. Contact telephone company |
| D160100 | Disconnected by Bad Address | 1. Check modem and modem cable connection 2. Contact telephone company |
| D160200 | Disconnected by Unavailable | 1. Check modem and modem cable connection 2. Contact telephone company |
| D160300 | Disconnected by Out of Order | 1. Check modem and modem cable connection 2. Contact telephone company |
| D170000 | No carrier (while sending/receiving data after dial connection) | Check host. |
| D170100 | No Carrier during ENQ data receive from host | Check host. |
| D1702 | Modem connection error | Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). |
| D170200 | No Carrier before sending data send to host | Check host. |
| D170300 | No Carrier during sending data send to host | Check host. |
| D1704 | Modem connection error | Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). |
| D170400 | No Carrier during ACK/NAK data send to host | Check host. |
| D170500 | No Carrier during ACK/NAK data receive from host | Check host. |
| D1706 | Modem connection error | Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). |
| D170600 | No Carrier during receiving data | Check host. |
| D170700 | NAK retry error. | 1. Check modem and modem cable connection 2. Contact telephone company |
| D170800 | Send retry error | 1. Check modem and modem cable connection 2. Contact telephone company |
| D170900 | Modem initialize fail | Check modem |
| D170x | Modem cannot support connection – excessive line noise (usually D1704/06) | Phone line connected to ATM will not support Data-communication. In line filter may fix this. Excessive EMI emissions from outside source (neon sign, freezer). This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). |
| D171000 | Modem Comport Failed | Check modem |
| D1800 | No dial tone | Verify that incoming phone line is plugged into “Line” rather than “Phone” on mainboard. Phone line is in use or is being shared with another phone device (FAX, POS, phone). NOTE: This error occurs only if there is no dial tone at the mainboard. |
| D180000 | No Dial Tone(in Modem dial connection) | Check telephone line connection. Test Modem. |
| D1900 | No answer | Verify host phone number – See D170x, there is no answer from the host modem. |
| D190000 | No Answer | 1. Contact telephone company (Check telephone line connection. Check phone number.) |
| D2000 | Phone line Busy | Verify host phone number – call line with handset and check for busy signal – See D170x. ATM modem is receiving a busy signal when it dials out. |
| D200000 | Dial (Line) busy | Try again later. Check phone number. |
| D2100 | Modem initialization error | Check modem in diagnostics or modem test. If persistent, it could be a defective modem. Note: If the modem is defective, this error will most likely occur frequently. One or two instances of this error does not usually indicate a defective part. |
| D210000 | Time out(30sec.) for initializing modem before Modem Dial connecting | Check telephone line connection. Test Modem. |
| D2200 | EOT not received from host | Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D220000 | not receiving EOT from HOST | Check telephone line connection. Test Modem. Check host. |
| D230000 | No response from Host – Dialing time out to Host | Check telephone line connection. Test Modem. Check phone number. |
| D2500 | Cannot connect to the host | Check the connection |
| D250000 | Cannot connect to the host | Check telephone line connection |
| D2510 | Timeout while Sending | None |
| D251000 | Timeout while Sending | Check telephone line connection |
| D2511 | Communication error while Sending | None |
| D251100 | Communication error while Sending | Check telephone line connection |
| D251200 | Socket error while Sending | Check telephone line connection |
| D2513 | Timeout while Receiving | None |
| D251300 | Timeout while Receiving | Check telephone line connection |
| D2514 | Communication error while Receiving | None |
| D251400 | Communication error while Receiving | Check telephone line connection |
| D2515 | Socket Error while Receiving | None |
| D251500 | Socket Error while Receiving | Check telephone line connection |
| D320100 | Outbound call is aborted | Check telephone line connection. Test Modem. |
| D320200 | Fail to dial out | Check telephone line connection. Test Modem. |
| D320300 | No Line Reply | N/A |
| D3204 | Invalid Host phone number | Verify the Host phone number is programmed correctly. Do not use spaces or dashes in the phone number string. |
| D320400 | Get Line ID Failed | N/A |
| D320500 | Modem Comport Failed | N/A |
| D320600 | Call Failed | N/A |
| D320700 | No Answer | N/A |
| D320800 | Modem Call Other Error | N/A |
| D410000 | CRC Mismatch | Check telephone line connection |
| D410100 | No CRC Received | Make sure that the host is using CRC |
| DA0xxx0 | Host Denial Error | Refer to E7. Description for error code organization |
| E000x | RMS port failure, response time out, modem failure, no dial tone | Verify RMS settings (Host Setup) – See D170x |
| F0001 | Current Number of Bills is 0 | Load notes into the cash cassette – use Add Cassette function in Settlement |
| F000100 | Number of Bill is not inputted | Enter number of bill. (required) |
| F0002 | No Surcharge Owner set | Set Surcharge owner – (Customer Setup) |
| F000200 | Parameter is not properly set (Surcharge Owner) | Enter surcharge owner. (required) |
| F0003 | No Surcharge Amount | Set Surcharge amount – (Customer Setup) |
| F000300 | Parameter is not properly set (Surcharge Amount) | Enter surcharge amount. (required) |
| F0004 | No refresh timer set when advertisement is enabled | Set refresh timer – (Customer Setup) |
| F000400 | Parameter is not properly set (Adver. Text Refreshing Timer) | Enter Ad text refresh timer. |
| F0005 | No Advertisement text when advertisement is enabled | Set Advertisement text – (Customer Setup) |
| F000500 | Parameter is not properly set (Advertisement Text) | Enter Ad text. |
| F0006 | Dispense limit set error (must be less than 25 notes) | Set Dispense limit – (Transaction Setup) |
| F000600 | Parameter is not properly set (Dispense limit) | Enter Dispense limit. |
| F0007 | Denomination Set error | Valid Denominations are $10, $20, $50, $100 – (Transaction Setup) |
| F000700 | Parameter is not properly set (Denomination) | Enter Denomination. (required) |
| F0008 | Fast Cash Set error (cannot exceed dispense limit) | Check fast cash settings (Transaction Setup) |
| F000800 | Parameter is not properly set (Fast Cash) | Enter Fast Cash amount. |
| F0009 | Master Key index is invalid | Check Master Key index – verify checksum (Host Setup) |
| F000900 | Master Key Index invalid | Check Master key index. |
| F000A | Master Key is empty | Check Master Key checksum – reinject key (Host Setup) |
| F000A00 | Master Key empty | Enter Master key. (required) |
| F000B | Host Telephone Number is not set | Set Host Telephone Number – (Host Setup) |
| F000B00 | Host Phone Number is not inputted | Enter Host phone number. (required) |
| F000C | Error Retry timer is not set | Set Error retry timer (Host Setup) |
| F000C00 | Error Retry Timer is not inputted | Enter Retry timer. |
| F000D | RMS Password is not set when RMS is enabled | Set RMS Password – (Host Setup) |
| F000D00 | RMS Password is not inputted in RMS Enable | Enter RMS password. |
| F000E | RMS phone number is not set when RMS send is enabled | Set RMS Phone number – (Host Setup) |
| F000E00 | RMS Phone Number is not inputted in RMS Enable | Enter RMS phone number. |
| F000F | Terminal ID is not set | Set Terminal ID number – (Host Setup) |
| F000F00 | Terminal Number is not inputted | Enter Terminal number. (required) |
| F0010 | Routing ID is not set | Set Routing ID number – (Host Setup) |
| F001000 | Routing ID is not inputted | Enter Routing ID. (required) |
| F0011 | Master Key Serial number is not set | Set Master Key serial number – (Host Setup) |
| F001100 | Master Key Serial Number is not inputted | Enter Master key serial number. |
| F001200 | Non-Cash Type text is not inputted | Enter Non-cash type text. |
| F0013 | NVRAM Failure | Fatal error, defective memory chip. Replace Mainboard |
| F001300 | Parameter is not properly set | Check proper parameters in setting. |
| F0014 | NVRAM Failure | Fatal error, defective memory chip. Replace Mainboard |
| F001400 | NVRAM Failure | Try to clear NVRAM |
| F0015 | ATM Serial No. Empty | None |
| F001500 | ATM Serial No. Empty | Enter ATM serial number. (required) |
| F0016 | Default Master Password is not changed | None |
| F001600 | Default master password was not changed | Change Master Password |
| F001F00 | Machine serial number is not set | Check serial number. 2. Set serial number. |
| F0020 | Host IP Address is not inputted | None |
| F0021 | RMS IP or Port is not inputted in RMS Enable | None |
| F002F00 | Host type is not set | Check host type. 2. Set host type. |
| F003F00 | Communication ID invalid (only triton) | Contact to technician support team . |
| F004F00 | EPP(Pinpad) key mode is invalid | 1. Check modem cable 2. Contact to technician support team |
| F005F00 | Denomination is invalid | 1. Check modem cable 2. Contact to technician support team |
| F006F00 | Failed Host Connection! | 1. Check Host Connection. 2. Contact to technician support team. |
| P0001 | Deposit Error | Deposit Error |
| P0002 | Deposit Timeout | Deposit Timeout |
| P0003 | Invalid Deposit | Invalid Deposit |
| P0004 | Deposit Cancelled | Deposit Cancelled |
| PDN01 | EPP Cmmunication Error | None |
| W0001 | WebRMS failed to dial into the ATM | This does not mean that the ATM is down; it’s a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. |
| W0002 | WebRMS low cash warning | This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. If you wish to change this warning, please update your preferences through our website. |
| W0003 | WebRMS could not retrieve the local ATM time | Although webRMS successfully retrieved the journal information, it could not find the ATM’s local time. (This is equivalent to the “-1/-1/-001” error when using Windows RMS). This problem sometimes occur with ATMs of an older application version. Make sure you are running the latest application version. |
| W0004 | The ATM time, as set in the Operator Function Menu, is incorrect | WebRMS has detected that the ATM probably has incorrect date and time settings. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. |
| W0005 | WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. | This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. |
| W0006 | WebRMS has failed to dial into the ATM consecutively for more than 3 days. | Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. |
