How to Install or Change an ATM Receipt Paper Roll

ATM Technician changing ATM receipt paper roll on a Hyosung ATM

This guide gives instructions on how to change or load receipt paper ATMs from various manufacturers How to Change ATM receipt paper for Hyosung ATMs Hyosung ATMs   How to change ATM receipt paper for GenMega machines.   Step 1: Open the top Bezel. Step 2: Place the paper onto the supplied spindle with the Coated Side Out as shown in the picture. Feed the paper out through the back, where it will curl back under the tension bar. Step 3: Prepare the new paper roll. 1. Make sure the roll is in its proper roll form. (A deformed roll may cause jamming problems.) 2. When …

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How To Secure an ATM to a Wooden Floor?

Getting ready to install your new ATM and you’re completely stumped staring at the wooden floor in front of you? Don’t worry because you’re not alone! Wooden floor installs aren’t as common as ATMs being installed into concrete so it’s hard to find clear instructions on what to do in this situation. The standard wedge anchor bolts that are used for most installs in concrete flooring will not work with wood floors (unless there’s concrete under the wood of course). Instead, you’ll need to look into getting some “LAG SCREWS” aka “Lag Bolts”. Specifically we recommend getting the ones that …

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Employee Spotlight: Kristen Heil

This month we are highlighting Kristen Heil. Kristen is an ATM Placement Manager. If you contact Prineta and you’re looking to have us place an ATM at your location and fully-service it, then there’s a good chance you would be corresponding with Kristen. Kristen has a Bachelors in Psychology from the University of Central Missouri. She’s an outdoors enthusiast who loves getting out in nature. Some of her hobbies include: hiking with her dog, kayaking, swimming, and generally just spending time with friends and family in the great outdoors. She is a huge Kansas City Chiefs fan and she enjoys …

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List of Nautilus Hyosung ATM Error Codes

Having some issues with your Hyosung ATM? Getting an error on the screen and not sure what to do? Here’s a list of Hyosung error codes, what they mean, and what possible steps you can take to fix them. If you’re processing with Prineta and need help – call us at 800-951-9533 and our ATM technician can help you resolve your issue over the phone at no cost! If you would like to switch your ATM’s transaction processing to Prineta, we can walk you through how to do that over the phone and also help you resolve your errors at no cost. Download this …

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List of GenMega ATM Error Codes

Having some issues with your GenMega ATM? Getting an error on the screen and not sure what it means? Here’s a list of GenMega error codes, what they mean, and what possible steps you can take to fix them. If you’re processing with Prineta and need help – call us at 800-951-9533 and our ATM technician can help you resolve your issue over the phone at no cost! If you would like to switch your ATM’s transaction processing to Prineta, we can walk you through how to do that over the phone and also help you resolve your errors at …

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What to do if an ATM doesn’t dispense your money (but still charges you)?

Did you just use an ATM and when it came time to collect your cash there was nothing was in the cash tray, or not the full amount you requested? You looked at your bank account and the funds were taken out? Don’t panic! You will be able to get reimbursed. Automation has greatly improved our lives and reduced the need to drive to a bank branch and interact with the teller every time you need cash. However, even though automated teller machine technology has came a long way and ATMs performs thousands of transactions flawlessly, every now and then …

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Prineta Partners with Rapper YG and Universal Music Group (UMG)

Prineta recently collaborated with the largest music company in the world, Universal Music Group (UMG) to provide a custom marketing promotion for the popular rapper known as YG. YG recently released a new song “Scared Money” (Featuring J. Cole and Moneybagg Yo) which is now his top song on Spotify. The song has lyrical themes about spending the money you have instead of saving it up. The adage “scared money don’t make money” refers to how one shouldn’t expect to generate a large income unless they’re also willing to be brave when it comes to investing their money. UMG had …

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Prineta Attends The 2022 ATMIA Conference in Orlando

The ATMIA (ATM Industry Association) has an annual US conference and expo every year which is the largest ATM-related event in the world. Prineta is a proud ATMIA member and conference participant. This year the event took place at Loews Sapphire Falls Resort in Orlando, Florida.   An interview with Tanner Morton of Prineta about his experience at the 23rd Annual ATMIA Conference this year in Orlando.    How was the conference this year? It was great! I met with a lot of our partners and technicians from around the country and spoke with the representatives from the major ATM …

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How to Print the Journal on a GenMega ATM

The Journal is an electronic record of all transactions, errors and some programming changes made to the ATM. Depending on the size of each entry, the memory can hold up to 40000 records. Each entry into the journal is indexed with a 5-digit sequence number starting with <00000>. Once the journal memory has reached it’s maximum limit, it will begin to overwrite the oldest entries. From the Operator Function / Main Menu select “Journal” on the left hand side.   There are several ways that you can access the Journal records on your ATM NEW To print all ‘new’ journal …

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