Conner Morton

Conner is the Director of ATM Operations and ATM Industry Expert at Prineta USA. Find Conner on LinkedIn

Employee Spotlight: Kara Stevenson

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Photo of Kara Stevenson

This month we are highlighting Kara Stevenson. If you contact Prineta and you’re wanting to have us place and fully manage an ATM at your business, there’s a good chance you’ll end up working with Kara, one of our office ATM Placement Managers. Kara has been working with Prineta USA since September 2019 after she left work as an operations specialist at a local bank in Kansas City. Outside of her career, Kara loves spending time at her family’s lakehouse at Lake of the Ozarks. She loves hanging out with her friends, family, kids, and her Border Collie dog named …

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Costly Consequences: Why Not Having an ATM in Your Business Can Lead to Bad Reviews

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In today’s fast-paced world, convenience is a key factor that can make or break a business. Customers expect easy access to their money, and when they can’t get it, they’re quick to voice their dissatisfaction online. One often-overlooked aspect of convenience in businesses is the presence of an ATM on-site. Not having an ATM in your establishment can not only inconvenience your customers but also result in reviews that can harm your reputation. In addition, not having an ATM can be a lost source of revenue for you.  In this blog post, we’ll explore the reasons why not having an …

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Employee Spotlight: Danielle Clayton

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Picture of Danielle Clayton

If you call Prineta and want to speak with someone about buying an ATM and operating it yourself with our ATM transaction processing, you’ll likely be working with Danielle Clayton. Danielle is an ATM Purchase & Processing Manager at Prineta USA and works with clients on getting ATMs ordered, shipped, programmed, and also sets up the customers with our ATM transaction processing by getting their banking documents all squared away. Danielle enjoys hiking in the Wyoming mountains, floating down the river, fishing, road trips, shopping and traveling. Danielle has traveled to almost all 50 states in the US! She currently …

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How much cash can the average ATM hold?

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The average retail ATM that you would see at a convenience store, gas station, or hotel would typically be stocked with a maximum of $20,000. Most ATM operators use a machine with a cash cassette with a 1000 note capacity and they typically load the ATM with $20 bills. $20 x 1000 notes = $20,000 maximum. Very busy retail ATM locations (at convenience stores, shops, etc..) may have ATMs with larger cassettes. Some retail ATMs can hold up to 8000 notes. They have four cassettes that hold up to 2000 notes each. While it would be extremely uncommon, it is …

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How to Install or Change an ATM Receipt Paper Roll

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ATM Technician changing ATM receipt paper roll on a Hyosung ATM

This guide gives instructions on how to change or load receipt paper ATMs from various manufacturers How to Change ATM receipt paper for Hyosung ATMs Hyosung ATMs   How to change ATM receipt paper for GenMega machines.   Step 1: Open the top Bezel. Step 2: Place the paper onto the supplied spindle with the Coated Side Out as shown in the picture. Feed the paper out through the back, where it will curl back under the tension bar. Step 3: Prepare the new paper roll. 1. Make sure the roll is in its proper roll form. (A deformed roll may cause jamming problems.) 2. When …

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How To Secure an ATM to a Wooden Floor?

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Getting ready to install your new ATM and you’re completely stumped staring at the wooden floor in front of you? Don’t worry because you’re not alone! Wooden floor installs aren’t as common as ATMs being installed into concrete so it’s hard to find clear instructions on what to do in this situation. The standard wedge anchor bolts that are used for most installs in concrete flooring will not work with wood floors (unless there’s concrete under the wood of course). Instead, you’ll need to look into getting some “LAG SCREWS” aka “Lag Bolts”. Specifically we recommend getting the ones that …

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Employee Spotlight: Kristen Heil

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This month we are highlighting Kristen Heil. Kristen is an ATM Placement Manager. If you contact Prineta and you’re looking to have us place an ATM at your location and fully-service it, then there’s a good chance you would be corresponding with Kristen. Kristen has a Bachelors in Psychology from the University of Central Missouri. She’s an outdoors enthusiast who loves getting out in nature. Some of her hobbies include: hiking with her dog, kayaking, swimming, and generally just spending time with friends and family in the great outdoors. She is a huge Kansas City Chiefs fan and she enjoys …

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List of Nautilus Hyosung ATM Error Codes

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Having some issues with your Hyosung ATM? Getting an error on the screen and not sure what to do? Here’s a list of Hyosung error codes, what they mean, and what possible steps you can take to fix them. If you’re processing with Prineta and need help – call us at 800-951-9533 and our ATM technician can help you resolve your issue over the phone at no cost! If you would like to switch your ATM’s transaction processing to Prineta, we can walk you through how to do that over the phone and also help you resolve your errors at no cost. Download this …

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List of GenMega ATM Error Codes

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Having some issues with your GenMega ATM? Getting an error on the screen and not sure what it means? Here’s a list of GenMega error codes, what they mean, and what possible steps you can take to fix them. If you’re processing with Prineta and need help – call us at 800-951-9533 and our ATM technician can help you resolve your issue over the phone at no cost! If you would like to switch your ATM’s transaction processing to Prineta, we can walk you through how to do that over the phone and also help you resolve your errors at …

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What to do if an ATM doesn’t dispense your money (but still charges you)?

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Did you just use an ATM and when it came time to collect your cash there was nothing was in the cash tray, or not the full amount you requested? You looked at your bank account and the funds were taken out? Don’t panic! You will be able to get reimbursed. Automation has greatly improved our lives and reduced the need to drive to a bank branch and interact with the teller every time you need cash. However, even though automated teller machine technology has came a long way and ATMs performs thousands of transactions flawlessly, every now and then …

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