ATMs

Getting ready to install your new ATM and you’re completely stumped staring at the wooden floor in front of you? Don’t worry because you’re not alone! Wooden floor installs aren’t as common as ATMs being installed into concrete so it’s hard to find clear instructions on what to do in this situation. The standard wedge anchor bolts that are used for most installs in concrete flooring will not work with wood floors (unless there’s concrete under the wood of course). Instead, you’ll need to look into getting some “LAG SCREWS” aka “Lag Bolts”. Specifically we recommend getting the ones that …

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Having some issues with your Hyosung ATM? Getting an error on the screen and not sure what to do? Here’s a list of Hyosung error codes, what they mean, and what possible steps you can take to fix them. If you’re processing with Prineta and need help – call us at 800-951-9533 and our ATM technician can help you resolve your issue over the phone at no cost! If you would like to switch your ATM’s transaction processing to Prineta, we can walk you through how to do that over the phone and also help you resolve your errors at no cost. Download this …

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Having some issues with your GenMega ATM? Getting an error on the screen and not sure what it means? Here’s a list of GenMega error codes, what they mean, and what possible steps you can take to fix them. If you’re processing with Prineta and need help – call us at 800-951-9533 and our ATM technician can help you resolve your issue over the phone at no cost! If you would like to switch your ATM’s transaction processing to Prineta, we can walk you through how to do that over the phone and also help you resolve your errors at …

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Did you just use an ATM and when it came time to collect your cash there was nothing was in the cash tray, or not the full amount you requested? You looked at your bank account and the funds were taken out? Don’t panic! You will be able to get reimbursed. Automation has greatly improved our lives and reduced the need to drive to a bank branch and interact with the teller every time you need cash. However, even though automated teller machine technology has came a long way and ATMs performs thousands of transactions flawlessly, every now and then …

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The Journal is an electronic record of all transactions, errors and some programming changes made to the ATM. Depending on the size of each entry, the memory can hold up to 40000 records. Each entry into the journal is indexed with a 5-digit sequence number starting with <00000>. Once the journal memory has reached it’s maximum limit, it will begin to overwrite the oldest entries. From the Operator Function / Main Menu select “Journal” on the left hand side.   There are several ways that you can access the Journal records on your ATM NEW To print all ‘new’ journal …

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The purpose of this guide is to provide instructions for loading custom graphics into your ATM using the V05.xx.xx AP software. Up to 8 custom graphic images can be loaded on each ATM and will rotate between each image and the ATM ‘Welcome’ screen, while the ATM is idle. The size of the graphics is dependent on the model of ATM and screen size. The following table gives the resolution (image size) needed for each model ATM. Genmega:  G1900 / G2500 / G2900 / G3500 / GT3000 = 800 x 480 pixels GT5000 / G6000 = 1024 x 768 pixels …

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Prineta recently deployed an ATM in an iconic red British phone booth. We’re making ATM usage fun for guests of this hotel or for people passing by on the sidewalk. Using this unique ATM surely brightens the day of those wanting to get some cash. If you’re looking for an ATM placement which requires a custom touch, look no further than Prineta. We are always happy to take your idea and attempt to make it a reality! Prineta is partnered with a kiosk manufacturer to provide custom ATM looks for outdoor locations. Though this British phone box is not a …

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