List of Nautilus Hyosung ATM Error Codes

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Having some issues with your Hyosung ATM? Getting an error on the screen and not sure what to do? Here’s a list of Hyosung error codes, what they mean, and what possible steps you can take to fix them. If you’re processing with Prineta and need help – call us at 800-951-9533 and our ATM technician can help you resolve your issue over the phone at no cost! If you would like to switch your ATM’s transaction processing to Prineta, we can walk you through how to do that over the phone and also help you resolve your errors at no cost. Download this …

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List of GenMega ATM Error Codes

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Having some issues with your GenMega ATM? Getting an error on the screen and not sure what it means? Here’s a list of GenMega error codes, what they mean, and what possible steps you can take to fix them. If you’re processing with Prineta and need help – call us at 800-951-9533 and our ATM technician can help you resolve your issue over the phone at no cost! If you would like to switch your ATM’s transaction processing to Prineta, we can walk you through how to do that over the phone and also help you resolve your errors at …

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What to do if an ATM doesn’t dispense your money (but still charges you)?

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Did you just use an ATM and when it came time to collect your cash there was nothing was in the cash tray, or not the full amount you requested? You looked at your bank account and the funds were taken out? Don’t panic! You will be able to get reimbursed. Automation has greatly improved our lives and reduced the need to drive to a bank branch and interact with the teller every time you need cash. However, even though automated teller machine technology has came a long way and ATMs performs thousands of transactions flawlessly, every now and then …

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Prineta Partners with Rapper YG and Universal Music Group (UMG)

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Prineta recently collaborated with the largest music company in the world, Universal Music Group (UMG) to provide a custom marketing promotion for the popular rapper known as YG. YG recently released a new song “Scared Money” (Featuring J. Cole and Moneybagg Yo) which is now his top song on Spotify. The song has lyrical themes about spending the money you have instead of saving it up. The adage “scared money don’t make money” refers to how one shouldn’t expect to generate a large income unless they’re also willing to be brave when it comes to investing their money. UMG had …

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Prineta Attends The 2022 ATMIA Conference in Orlando

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The ATMIA (ATM Industry Association) has an annual US conference and expo every year which is the largest ATM-related event in the world. Prineta is a proud ATMIA member and conference participant. This year the event took place at Loews Sapphire Falls Resort in Orlando, Florida.   An interview with Tanner Morton of Prineta about his experience at the 23rd Annual ATMIA Conference this year in Orlando.    How was the conference this year? It was great! I met with a lot of our partners and technicians from around the country and spoke with the representatives from the major ATM …

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How to Print the Journal on a GenMega ATM

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The Journal is an electronic record of all transactions, errors and some programming changes made to the ATM. Depending on the size of each entry, the memory can hold up to 40000 records. Each entry into the journal is indexed with a 5-digit sequence number starting with <00000>. Once the journal memory has reached it’s maximum limit, it will begin to overwrite the oldest entries. From the Operator Function / Main Menu select “Journal” on the left hand side.   There are several ways that you can access the Journal records on your ATM NEW To print all ‘new’ journal …

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Bulk ATM Shipments to Oklahoma Continues As Business Booms

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Following the quarantine lockdown Prineta has seen tremendous growth in the state of Oklahoma. Prior to the quarantine, when Prineta gained preferred ATM vendor status for a large organization in Oklahoma we began scheduling regular deliveries of a truck full of ATMs to Oklahoma City. We once again are seeing a tremendous influx of customers needing ATMs for their businesses in Oklahoma. We are now scheduling trips with a truck full of 11 ATMs to Oklahoma City to keep up with the demand. To help out with the service-side we have started working with another ATM technician and expanded our …

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How much electricity does an ATM use?

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We recently had a few customers wondering about the power consumption of the ATMs. It seems to be a common thought that the ATM is a “power-hungry” item and that if they have an ATM installed the electrical costs will be somewhat of a financial burden on their business. We reached out to the folks at GenMega to see what they had to say about how much power the typical retail ATM consumes and this was their response: The layman’s answer would be that it uses no more power than a home computer. The energy consumption is fairly low because …

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GenMega Custom ATM Screen Graphics Install Guide

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The purpose of this guide is to provide instructions for loading custom graphics into your ATM using the V05.xx.xx AP software. Up to 8 custom graphic images can be loaded on each ATM and will rotate between each image and the ATM ‘Welcome’ screen, while the ATM is idle. The size of the graphics is dependent on the model of ATM and screen size. The following table gives the resolution (image size) needed for each model ATM. Genmega:  G1900 / G2500 / G2900 / G3500 / GT3000 = 800 x 480 pixels GT5000 / G6000 = 1024 x 768 pixels …

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Employee Spotlight: Amanda Luchento

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This month we are highlighting Amanda Luchento. Amanda has been with Prineta since July 2018. Her role has changed over the years and she’s managed multiple different job positions in the office, everything from ATM Purchase & Processing Manager to ATM Placement Manager, and even back office organization project work. Amanda is currently an ATM Commissions Manager. She helps ensure that the commission checks that we send out for our Full-Service ATM Placement accounts are configured properly. She configures the commission payments on all new ATM Placement accounts monthly and updates any changes requested by our customers. She also works with …

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