ATM Error Codes for Hyosung and GenMega Machines

GenMega ATM logo

Error CodeError DescriptionSolution
20001Unable To Detect CassetteRemove and replace cassette – Check the micro-switch located on the inside left wall of the dispenser. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. If they are broken the cassette will not stay in the dispenser.
20002Low CashLow cash warning sensor on dispenser is open. When “Low Cash Warning” is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. If this machine is typically stocked with a low amount of bills, we recommend disabling this function.
20003Reject Bin is FullEmpty reject bin – if bin is empty, do a Cassette Total (from the settlement menu) – If that doesn’t help then check that AP, BIOS and CDU ROM versions are compatible.
20004Vault Door is OpenThis error occurs when the circuit between the mainboard and the door switch is open. Check vault door switch. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. Also check that black and white, 2 wire connector is properly connected at rear of main board. Move the vault switch forward to aid door clearance problems. Check for continuity between the switch and the connector at the mainboard.
20005CDU Type MismatchCDU ROM does not match AP software. The dispenser and mainboard are programmed with a country code (USA or Canada). The two codes must match. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur.
20010Receipt Paper JamRemove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. In most cases you may have to remove the printer to locate difficult jams. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Make sure you only are using 21# paper. Paper of a lesser thickness is more prone to jamming.
20012Receipt printer feed lever openClose the feed tray on the printer. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. Otherwise the printer may require service.
20013Receipt paper is emptyReplenish the paper roll, if there is already paper in the printer look for jams or obstructions. Try the printer reset switch. If it still has the error the printer may require service.
20014Thermal printer is overheatedIf this error occurs during the printing of a long journal, then allow the printer to cool and try again. You may also want to try the reset button on the printer to clear this error. If this error persists, the printer will require service.
20215CDU detects bills prior to dispensingThis means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
21315CDU detects bills prior to dispensingThis means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
90001Error during card swipeThis error occurs when customer attempts to swipe their card and are unsuccessful. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didn’t swipe their card properly. If persistent, clean and test the card reader in diagnostics. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part.
99999NVRAM is brokenThe NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. Corrective steps: 1. Press Enter -> Clear -> Cancel -> 1 -> 2 -> 3. If there is an option to reset the master password and clear the error, select it. 2. Follow the master password reset process for the ATM. Open the vault door. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Reset the password when prompted. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says “Please Wait While Initializing.” Press “Yes” to reset the Master Password and clear the keypad. 3. Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. 4. Re-program the ATM. 5. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead.
400400Error of being removed 2nd cassette before separate rejection1. Set cassette #2 correctly 2. Check the catcher inside cassette #2 guide
972211Field is not Found1. Reboot ATM 2. Call your attendant
972212Field Error (This Field must have initial value)1. Reboot ATM 2. Call your attendant
972213Non-Indexed value for Indexed Field1. Reboot ATM 2. Call your attendant
972214Invalid Field1. Reboot ATM 2. Call your attendant
972215Invalid Field (This Field’s width is 0)1. Reboot ATM 2. Call your attendant
1030100DEV_PIN (Key data error from host)Contact to host
1101910LOST CARD\”, DEV_MCUN/A
1102910LOST WITHDRAW CASH\”, DEV_CSHN/A
1102920LOST DEPOSIT CASH\”, DEV_CSHN/A
1103910LOST CARD & SLIP\”, DEV_MCU | DEV_SPRN/A
1106910LOST SLIP\”, DEV_SPRN/A
2000100No cassetteInsert or re-insert the cassette(s). Check cassette sensor.
2000200Note shortageReplenish the cassette.
2000300Reject bin fullRemove notes from the reject bin and try the Cassette Total function again.
2000400Vault door openClose the vault door. Check door switch.
2000500Cash Dispenser Unit data setting errorCheck Cash Dispenser Unit information. (Currency, Denomination, etc)
2001000Receipt paper jamRemove any jammed paper from the printer.
2001200Receipt printer feed plate openClose the feed plate.
2001300Out of receipt (Receipt paper empthy)Replenish the receipt paper.
2001400Receipt printer head overheated before printingCheck the printer head and change if necessary.
2001600Note detected in stacker (shutter or presenter type)Clear any notes from the stacker.
2010100Receipt printer lever openedClose the lever of print head completely
2010200Receipt printer head overheatedWait the time until the temperature of head adequately slow down and try to initialize
2010300Receipt paper jamRemove jammed paper between printer head and rollers
2010400Receipt paper empty1. Replenish receipt paper 2. Check the status of sensor and its connector
2010500Receipt paper setting error1. Check the status of setting paper 2. Check the status of sensor and its connector
2010600Command is received while doing self-testAfter terminating self-test and initialize receipt printer
2010700No receipt paper1. Replenish receipt paper in paper charger 2. Check the status of Near End sensor and its connector
2010800Receipt paper cutting error1. Check the Cutter module 2. Check if printer head lever is properly close
2010900No sensing black mark (dark sensor)1. Check the status of Black mark sensor 2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark)
2021500Sensor detects note in delivery path before CDU dispensesRemove note from the CDU delivery path.
2080100Receipt printer lever openedClose the lever of print head completely
2080200Receipt printer head overheatedWait the time until the temperature of head adequately slow down and try to initialize
2080300Receipt paper jamRemove jammed paper between printer head and rollers
2080400Receipt paper empty1. Replenish receipt paper 2. Check the status of sensor and its connector
2080500Receipt paper setting error1. Check the status of setting paper 2. Check the status of sensor and its connector
2080600Command is received while doing self-testAfter terminating self-test and initialize receipt printer
2080700No receipt paper1. Replenish receipt paper in paper charger 2. Check the status of Near End sensor and its connector
2080800Receipt paper cutting error1. Check the Cutter module 2. Check if printer head lever is properly close
2080900No sensing black mark (dark sensor)1. Check the status of Black mark sensor 2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark)
2131500CS4 sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right before the reject bin.Remove note from the CDU delivery path.
4000000Cash Dispenser(CDU) received the undefined command from AP software1. Get the trace file and log files in D:\trace2. Call your attendant
4001100Detecting CS2 Dark (Front Access Type:Reject box is opened.)1. Remove notes on CS2 sensor 2. Clean CS2
4001400CS4A sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path.2. Clean CS4A
4001500CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path.2. Clean CS2 and CS4A
4001800CS4B sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path.2. Clean CS4B
4001900CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path.2. Clean CS2 and CS4B
4002100CS1A sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path.2. Clean CS1A
4002200CS1B sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path.2. Clean CS1B
4002300CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path.2. Clean CS1A and CS1B
4002800CS13 sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path.2. Clean CS13
4002900CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path.2. Clean CS1A and CS13
4003000Failed in checking the main motor echo1. Initialize 2. Check Main Motor Encoder Slit 3. Initialize after Power On/Off 4. Check Encoder Sensor CS8 BRKT 5. Check CS8 Sensor Cable 6. Change Main Motor Encoder Slit Sensor CS8
4003100Failed in checking the reject gate solenoid echoN/A
4003200Failed in checking the present gate solenoid echoN/A
4003300Check sum error (No information is set)1. Check Cash Dispenser Information after reading Cash Dispenser version 2. Initialize 3. Initialize after executing Cash Dispenser Information Set(?P?) Command 4. Change Cash Dispenser B/D
4003400Error of two sheets detecting sensor(CS5_1) for initializing1. Check CS5_1 Sensor Cable 2. Check second Dip Switch in Cash Dispenser B/D 3. Change CS5_1 Sensor
4003600Error of CS 2, CS13 sensor during initializationN/A
4003700Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing1. Check Cash Dispenser Board Segment 2. Initialize 3. Read data of ?Read Double Sensor? Command
4003800Error in checking SRAMN/A
4003900Gate operation sensor (CS3) error before initial recovery1. Initialize after removing notes or dust over Gate 2. Check CS3 Sensor BKRT 3. Check CS3 Sensor Cable 4. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. Replace Reject Solenoid 1
4004000Cassette is removed during dispensing1. Check the cassette catcher 2. Set the cassette properly
4004100Error if re-driving is over 5 times during separated rejection1. Check notes in Reject Box 2. Rearrange notes in Cassette 2. Rearrange notes in Cassette 3. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. Check dust existing in CS5 Sensor Guide 5. Check dust existing in Main Motor Encoder Slit 6. Check index value of notes each cassette
4004200In case the number of notes detected outlet sensor(CS13) is less than the number of required notes1. Check notes dispensed and rejected 2. Remove notes jammed in CDU 3. Remove dust in CS13 Sensor 4. Exchange sensor after abnormal operating CS13 Sensor
4004300Error if total reject is more than 20 sheets1. Check notes in Reject Box 2. Rearrange notes in Cassette 3. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Check dust in existence CS5 Sensor Guide 5. Check notes index value
4004400Error if continuous 5 times are rejected1. Check notes in Reject Box 2. Rearrange notes in Cassette 3. Check dust in Main Motor Encoder Slit 4. Remove dust in CS15AB, CS31AB, CS1AB Sensor 5. Exchange CS8 Encoder Slit Sensor
4004500In case the number of notes detected outlet sensor(CS13) is more than required notes1. Check notes dispensed and rejected 2. Remove dust in CS13 Sensor 3. Exchange sensor after abnormal operating
4004600Program error(Separated rejection)1. Initialize after Reset Power 2. Upgrade Cash Dispenser Firmware or re-download 3. Exchange Cash Dispenser B/D
40047001 cassette mis-feed error (Separated rejection)1. Check notes in 1 Cassette 2. Check Sensor(CS6) Poll 3. Check jam in 1 cassette and reload 4. Remove dust in CS1A, CS1B Sensor 5. Exchange 1 cassette box when there are many error
4004800Error if the number of dispensed notes is not matched to the requested1. Check CS13 sensor (note jam and dust) 2. Replace CS13 sensor
4004900Error to dispense 0 sheets to be required (Separated rejection)1. Check received command 2. Check communication cable 3. Check Cash Dispenser Firmware Version
4005100Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit.1. Check the Cash Dispenser received command 2. Check the abnormal communication cable. 3. Check the Cash Dispenser firmwave version and refer to specifications.
4005200The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B)1. Remove the remaining notes at a sensor in front of the CST 2. Realign notes in the cassette 3. Check abnormal clutch. 4. Check abrasion of the cassette box pick unit.
4005300Error for the double note detection during separation.N/A
4005400Cash Dispenser EP Program Error during dispense operation (failed table search)1. Initialize after resetting the power 2. Upgrade the Cash Dispenser firmware or download software again 3. Replace the Cash Dispenser B/D
4005500Timeout due to note?s length error passed through the CS13 during dispense operation1. Remove a jammed note between the tray and Cash Dispenser 2. Remove a jammed note at the position of the CS13 sensor 3. Remove a dust on the CS13 sensor
4005600Abnormal operation of the gate solenoid during dispense operation.1. Remove a jammed note on the gate 2. Remove notes in the reject box and remount the reject box 3. Check if the CS3 sensor bracket is bent 4. Check if the CS3 sensor cable is disconnected 5. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. 6. Replace the reject solenoid 1
4005700Cash dispenser configuration error1. Replace cash dispenser PCB 2. Reconfigure cash dispenser setup data
4005800Retract box position error during command reserved operation1. Mount the retract box or open the box cover 2. Check if CS62 sensor poll is abnormal 3. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2).
4005900Initial jam time error1. Remove jammed notes 2. Clean the sensors (CS1~CS15) in cash dispenser
4006000Something is detected in C31AB sensor before dispensing bills from 3rd cassette.N/A
4006100Something is detected in C31AB sensor before dispensing bills.N/A
4006200Bills are remained in CS1AB sensor after dispensing bills.N/A
4006300Bills are remained in CS31AB sensor after dispensing billsN/A
4007000Something is detected on CS41AB sensor before dispensing bills from fourth cassette.N/A
4007200Something is detected on CS41AB sensor during dispensing bills.N/A
4007300Bills is remained in CS41AB sensor after dispensing bills.N/A
4008000Something is detected on CS15AB sensor before dispensing operationN/A
4008100Something is detected in C15AB sensor during dispensing operationN/A
4008200Bill is remained in CS15AB sensor after dispensing operationN/A
8216091Cash jammed on Cash Dispenser1. Remove jammed notes on Cash Dispenser return path 2. Remove dust in CS1~CS4 sensor
8217091Card in card readerRemove card
9701010Failed to connect communication between SP of PIN and EP of oneCheck if communication cable or COM port is not connected
9701012Failed to deliver to data of EPP?s SPCheck if communication cable or COM port is not connected
9701016Received data time out of EPPCheck if communication cable or COM port is not connected
9701017Delivered data time out of EPPCheck if communication cable or COM port is not connected
9701031Failed to read Register of EPPReboot ATM
9701040Failed to produce Thread of EPPReboot ATM
9701060Failed to create bufferReboot ATM
9701111BCC error of EPPCheck BCC logic of EPP
9701151EPP is down when it receives an ‘Get Status’ command1. Reboot ATM 2. Replace pinpad
9701152EPP is down when it receives an ‘Clear Func Key’ command1. Reboot ATM 2. Replace pinpad
9712000Failed to create file1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9712100Failed to read file1. Reboot ATM 2. Reinstall software
9712200Failed to write file1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9712300Failed to close file1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9712400Failed to delete file1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9712500Failed to copy file1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9712600Failed to create directory1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9719000Failed to execute an extra command in the status of Cash Unit Exchange1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9719100In case of not being the status of Cash Unit Exchange out of End Exchange1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9719200In case of carrying out Cash In Start command at two times1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9719300In case of not being the status of Cash In out of End Cash In1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9719400Invalid Cash Unit IDReconfigure cash dispenser setup data
9719500Invalid Cash Unit numberReconfigure cash dispenser setup data
9719600The abnormal of the number of Cash UnitReconfigure cash dispenser setup data
9719700No. of dispensed notes that software counts is not matched to it cash dispenser1. Initialize after resetting the power 2. Upgrade the Cash Dispenser firmware or download software again 3. Replace the Cash Dispenser
9720000Receipt printer communication error during SP openingCheck if communication cable or COM port is not connected
9721111Off line status1. Check communication cable connected properly 2. Check power cable connected properly
9721121Mechanics Error1. Recover printers mechanical error 2. Reboot ATM
9721122Recoverable Error1. Recover printer errors 2. Reboot ATM
9721123Unrecoverable Error1. Reboot ATM
9721124Paper jammed1. Remove jammed paper
9722010Receipt Printer communication failure during COM port open1. Do RESET at Operator Function 2. Reboot ATM
9722020File Open Error1. Reboot ATM 2. Call your attendant
9722060Memory Allocate Error1. Reboot ATM 2. Call your attendant
9722068Invalid Media Name 
9723010Failed to open deviceCheck the serial port or cable
9723016Time out to receive dataCheck the serial port or cable
9723019Polling downCheck the serial port or cable
9730100IC CARD DENIALN/A
9730200IC CARD ONLINE DATA ERRORN/A
9730300IC CARD ERRORN/A
9740000Cash Dispenser communication failure during COM port open1. Do RESET at Operator Function 2. Reboot ATM
9740020Failed to create file1. Reboot ATM 2. Call your attendant
9740025Failed to copy file1. Reboot ATM 2. Call your attendant
9740101In case incorrect cassette type is set.N/A
9740102In case nonexistent Note Index is set.N/A
9741100When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor.)N/A
9741400When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor.)N/A
9741800When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor.)N/A
9742100When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor.)N/A
9742800When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor.)N/A
9744700Cash picking-up fail while cash in cassette #1 is enough1. Check bill jam or no note in cassette #1
9745500System power off while dispensing1. Reboot ATM 2. Call your attendant
9799301MCU RETRACT OVERClear the count of retracted card at OP mode
9799499DISPENSER COUNT ERRORCheck the sensor on cash dispenser
9799901DOOR CHECK1. Reboot ATM 2. Call your attendant
9799902LIGHT ERROR1. Reboot ATM 2. Call your attendant
9799903SPL ERROR1. Reboot ATM 2. Call your attendant
9799904PIN ERROR1. Reboot ATM 2. Call your attendant
9799905SENSOR CHECK1. Reboot ATM 2. Call your attendant
9799907UPS ERROR1. Reboot ATM 2. Call your attendant
9799908SCREEN ERROR1. Reboot ATM 2. Call your attendant
2010A00The size of image print data is abnormalCheck the AP version and initialize
2080A00The size of image print data is abnormalCheck the AP version and initialize
21A15CDU detects bills prior to dispensingThis means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
21A1500CS1A sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 1st cassette.Remove note from the CDU delivery path.
21B15CDU detects bills prior to dispensingThis means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
21B1500CSB sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 1st cassette.Remove note from the CDU delivery path.
24A15CDU detects bills prior to dispensingThis means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
24A1500CS3A sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 3rd cassette.Remove note from the CDU delivery path.
24B15CDU detects bills prior to dispensingThis means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
24B1500CS3B sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 3rd cassette.Remove note from the CDU delivery path.
4001C00CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path.2. Clean CS4A and CS4B
4001D00CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path.2. Clean CS2, CS4A and CS4B
4002A00CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path.2. Clean CS1B and CS13
4002B00CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path.2. Clean CS1A, CS1B and CS13
4003A00When more than 5 sheets of cash dispensing is required during a test1. Check command that Cash Dispenser is received 2. Check Cash Dispenser EP ROM Version or specification
4003B00When CS15A or CS 15B sensor is detected as dark after initial recovery1. Remove notes or dust on CS15A Sensor 2. Check CS15A Sensor Cable 3. Exchange Sensor after abnormal operating
4004A00Error of note jam (Separated rejection)1. Remove jammed notes on Cash Dispenser return path 2. Remove dust in CS1~CS4 sensor 3. Install after rearranging notes in cassette
4004B00Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection1. Check state of notes in reject box 2. Rearrange notes in cassette 3. Check Index of notes 4. Check foreign objects in the main motor encoder slit 5. Replace the CS8 encoder slit sensor
4004C00In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor1. Check CS1 sensor 2. Reconnect CS1 sensor
4004D00Error of being removed 1st cassette before separate rejection1. Set cassette #1 correctly 2. Check the catcher inside cassette #1 guide
4005B002 Cassette Miss Feed Error (Fail to reject bill separately.)N/A
4005D00Continuously detected 2 notes for three times or more during dispense operation1. Check notes status in the reject box 2. Realign notes in the cassette 3. Check foreign objects at the position of the CS5 4. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12)
4006A00CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette.N/A
4006B00Something is detected on CS31A, CS31B sensor during initializationN/A
4007A00CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette.N/A
4007B00Something is detected on CS41A, CS41B sensor in initializationN/A
4007C00Missfeed error in 4th cassetteN/A
4007D00Trying to dispense bills from 4th cassette but the 4th cassette doesn’t installed.N/A
4008F00CS13 sensor detects a bill with hole during dispensingN/A
4009A00CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette.N/A
4009D00Trying to dispense bills from 3rd cassette but the 3rd cassette doesn’t installed.N/A
4009F003 cassette miss feed errorN/A
400AC00Something is detected on CS2 sensor after dispense operationN/A
400BC00Communication error – Command Length doesn’t match.N/A
400BE00Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too closeN/A
400C700Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTWN/A
400C800Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTWN/A
400C900Something is detected on CS14 sensor after dispense operationN/A
400CC00Bill is remained on the sensor in front of cassette during resetting.N/A
400D000Bills are passed on CS13~CS12 sensor – Timeout[Jam], MB TTWN/A
400D100Bills are passed on CS12~CS14 sensor – Timeout[Jam], MB TTWN/A
400FF00Bill jam1. Remove the jammed notes 2. Initialize
4DN0000Cash Dispenser communication failure during sending command to cash dispenser1. Do RESET at Operator Function 2. Reboot ATM
4DN0100Cash Dispenser communication failure during receiving command to cash dispenser1. Do RESET at Operator Function 2. Reboot ATM
4DN8100Communication error of ShutterN/A
971A000Invalid DenominationB/D Reconfigure denomination at supervisor mode
971A100Invalid Currency1. Reconfigure currency at supervisor mode
971A200CASSETTE OFF POSITION?. Not dispensable1. Reconfigure denomination 2. Reconfigure currency
971A300In case the number of bills dispensed exceeds the maximum dispensing bill1. Check cash dispenser driver (CDM SP) version 2. Reconfigure the maximum dispensable count
971A400In case the number of coins dispensed exceeds the maximum dispensing coin1. Check coin dispenser driver version 2.Reconfigure the maximum dispensable count
971A500Invalid mix number1. Reconfigure cash dispenser at supervisor mode
971A600In case automatic Retry of SP fails 3 timesSet Denomination
971A700There is no setting information about automatic Retry standardN/A
971B000In case of being executed Reject or Retract command without being the bills in stacker.1. Check a dust in stacker 2. Reconfigure the maximum dispensable count
971C000Not supported commandReinstall software
971D100Partial dispense1. Check the replenished amount and replenish 2. Check the notes in cassette #1
971D200Partial dispense from cassette #21. Check the replenished amount and replenish 2. Check the notes in cassette #2
971D300Partial dispense from cassette #31. Check the replenished amount and replenish 2. Check the notes in cassette #3
971DX00In case partial bills dispensed by dispensing demand when Partial Dispense option is on. ?X? means cassette number.N/A
97221A2Invalid Unit 
97221C1Form is not Found1. Reboot ATM 2. Call your attendant
97221C4Form Name is NULL1. Reboot ATM 2. Call your attendant
97221C5Invalid Form1. Reboot ATM 2. Call your attendant
97221C6PrintForm() offset is Invalid1. Reboot ATM 2. Call your attendant
97221C7Invalid Form (Too many Fields in the form)1. Reboot ATM 2. Call your attendant
97221D1Media is not Found1. Reboot ATM 2. Call your attendant
97221D3Media Overflow when form size is larger than media size1. Reboot ATM 2. Call your attendant
97221D4Media Name is NULL1. Reboot ATM 2. Call your attendant
97221D5Invalid Media (Attribute for Media definition is not proper)1. Reboot ATM 2. Call your attendant
97221D6Invalid Media (Area size is larger than media size)1. Reboot ATM 2. Call your attendant
97221D7Invalid Media (Size of Media Name is exceeded to 2048 bytes totally)1. Reboot ATM 2. Call your attendant
9722DN0Receipt Printer communication failure during sending command to Receipt Printer1. Do RESET at Operator Function 2. Reboot ATM
9743B00When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor.)N/A
9745B00Cash picking-up fail while cash in cassette #2 is enough1. Check bill jam or no note in cassette #2 2. Check cash dispenser
9746B00When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor.)N/A
9747B00When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor.)N/A
9747C00Cash picking-up fail while cash in cassette #4 is enough1. Check bill jam or no note in cassette #2 2. Check cash dispenser
9749F00Cash picking-up fail while cash in cassette #3 is enough1. Check bill jam or no note in cassette #2 2. Check cash dispenser
974FF00When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor.)N/A
97911XXDEV_JPR Timeover Error Code1. Reboot ATM 2. Call your attendant
97912XXDEV_SPR Time Over Error1. Reboot ATM 2. Call your attendant
97913XXDEV_MCU Timeover Error Code1. Reboot ATM 2. Call your attendant
97914XXDEV_Cash Dispenser Timeover Error Code1. Reboot ATM 2. Call your attendant
97915XXDEV_BRM Timeover Error Code1. Reboot ATM 2. Call your attendant
97916XXDEV_PBM Timeover Error Code1. Reboot ATM 2. Call your attendant
97918XXDEV_PIN Timeover Error Code1. Reboot ATM 2. Call your attendant
9791AXXDEV_FNG Timeover Error Code1. Reboot ATM 2. Call your attendant
9791BXXDEV_VFD Timeover Error Code1. Reboot ATM 2. Call your attendant
97921XXDEV_JPR FATALERROR (WARNING)1. Reboot ATM 2. Call your attendant
97922XXDEV_SPR FATALERROR (WARNING)1. Reboot ATM 2. Call your attendant
97923XXDEV_MCU FATALERROR (WARNING)1. Reboot ATM 2. Call your attendant
97924XXDEV_Cash Dispenser FATAL ERROR (WARNING)1. Reboot ATM 2. Call your attendant
97925XXDEV_BRM FATALERROR (WARNING)1. Reboot ATM 2. Call your attendant
97926XXDEV_PBM FATALERROR (WARNING)1. Reboot ATM 2. Call your attendant
97928XXDEV_PIN FATALERROR (WARNING)1. Reboot ATM 2. Call your attendant
9792AXXDEV_FNG FATALERROR (WARNING)1. Reboot ATM 2. Call your attendant
9792BXXDEV_VFD FATALERROR (WARNING)1. Reboot ATM 2. Call your attendant
991@@91ON TRANSACTION POWER OFF1. Check power supply 2. Check backup battery
A0008Receipt paper cutter errorRemove any jammed paper. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.
A010100Detecting the lever opened before executing commandClose the feed lever.
A010200Printer thermal head overheated while executing commandCheck the thermal printer head and change if necessary.
A010300Paper jam detected before executing commandRemove any jammed paper from the printer.
A010400Paper setting error detected before executing commandRemove and re-install the receipt paper.
A010500Paper check error detected before executing commandRemove and re-install the receipt paper.
A010800Paper cutter software check error detected before executing commandCheck for and remove any jammed paper.
A080100Open lever detected while executing commandRemove any jammed paper.
A080200Receipt printer head overheated while printingCheck the thermal printer head and change if necessary.
A080300Paper jam detected while executing commandRemove and re-install the receipt paper.
A080400Paper setting error detected before executing commandRemove and re-install the receipt paper.
A080500Paper check error in doing commandRemove any jammed paper.
A080800Paper cutter software check error detected while executing commandCheck for and remove any jammed paper.
ADN0100No response detected for 30 seconds after sending commandCheck cable and connection between the CE and printer.
ADN04Printer connection errorCheck cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.
ADN0FPrinter connection errorCheck cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.
ADN0F00No response detected for 30 seconds after sending command sending commandCheck cable and connection between the CE and printer.
ADN1100No response detected after 3 retriesCheck cable and connection between the CE and printer.
ADN1200No response detected between ENQ-ACK after 5 retries of ENQCheck cable and connection between the CE and printer.
ADN1300No response detected after 5 retries because of timeout between STX-BCC intervalCheck cable and connection between the CE and printer.
ADNxxPrinter connection errorCheck cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.
Axxx2Thermal printer is overheated – during operationIf this error occurs during the printing of a long journal, then allow the printer to cool and try again. You may also want to try the reset button on the printer to clear this error. If this error persists, the printer will require service.
Axxx3Receipt Paper JamRemove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. You may need to remove the printer from the ATM to access the jam. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around.
Axxx4Receipt paper is emptyReplenish the paper roll. If roll is ok, then try the reset button on the printer. Otherwise the printer needs service.
Axxx5Receipt paper is jamming during loadingRemove any jammed paper and then reload. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.
C0011CDU sensor is trippedThis indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Check the front of the CDU and the cash tray for blockage. Reinitialize the ATM to put back in service. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed.
C0014CDU sensor is trippedSimilar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Check for jammed notes or blocked sensors.
C001xCDU sensor is trippedMost typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Usually caused by a customer putting fingers in the cash drawer during dispense. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back.
C0028CDU sensor is trippedCheck dispenser for jammed bills and restart the machine. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service
C002xCDU sensor is trippedCheck dispenser for jammed bills and restart the machine. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service
C0030CDU motor failureMotor speed (measured at the encoder wheel) was not within spec. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Can indicate a bad motor or encoder sensor.
C0031CDU Gate solenoid errorThe CDU did not respond to its solenoid function check. Check the wiring connections to the solenoid(s). Check wiring connections to the CDU main board.
C0032Outlet solenoid errorCheck and verify all connections to the dispenser circuit board. Check wiring to the solenoid(s).
C0033CDU Encoder errorUsually caused by loss of battery power to the CDU mainboard. The only way to recover from this error is to reprogram the CDU data. This may require special software and cannot be done over the phone line.
C0034Double Note detect module failureDouble detect module reporting error, check wiring to the module.
C0035Double Note detect module failure (2)Double detect module reporting error, check wiring to the module.
C0036Detected notes in path before initializingOne or more sensors in the dispenser detected a blockage prior to initializing. Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0037Sensor(NS7) for detecting Double is covered during dispensing noteNone
C0039Gate sensor open during initializingCheck the sensor that is activated when you close the reject bin door (2k/4k dispensers only). If the sensor is not being pressed then the error will occur. Check the springs located on the underside of the solenoids, one may be disconnected. Otherwise the CDU will require repair / replacement.
C003BNotes detected during installationCheck for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0040Cassette removed during dispenseReset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser.
C0041Tried to dispense notes more than 5 timesCheck the condition of the cash in the cassette. Verify that the cash is of good quality. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Check that the denomination in Transaction setup matches the actual denomination loaded.
C0042Note jamCheck for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service
C0043More than 10 notes rejected during one transactionVerify the quality of the cash. Straighten and shuffle cash in the cassette. Check the reject analysis to determine the cause of reject (reports menu). If the cash is of known good quality then try cleaning the cassette and dispenser. Otherwise service to cassette or dispenser may be required.
C0044More than 5 notes rejected consecutivelyVerify the quality of the cash. Straighten and shuffle cash in the cassette. Check the reject analysis to determine the cause of reject (reports menu). If the cash is of known good quality then try cleaning the cassette and dispenser. Otherwise service to cassette or dispenser may be required.
C0045Notes OverdispensedCheck NS4 Sensor
C0046CDU Hardware FailureError reported during CDU initialization. Check cabling and potential blockages and power cycle ATM.
C0047Feed errorThis error occurs when the dispenser attempts to pull a bill from the cassette and is unsucessfull before the dispenser times out. Depending on the model of dispenser there are different causes and possible solutions. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU.
C0048Incorrect bill countVerify cash count in the Settlement menu.
C004AJammed notesCheck for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service
C004BLong note detected 3 times consecutivelyVerify the quality of the cash. Straighten and shuffle cash in the cassette. Try cleaning the cassette and dispenser. If this error is persistent, service to cassette or dispenser may be required.
C004CMiscount of notes between sensorsVerify operation of exit gate. Check the number of dispensed notes. Clean the dispenser and test using diagnostics. Dispenser may require service.
C004DCash cassette not properly setReset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser. MB1000 check condition of the clutch alignment screw.
C004EMiscount of notes between sensorsTest CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean dispenser and cassette. If error is persistent the dispenser may require service.
C004FMiscount of notes between sensorsTest CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean dispenser and cassette. If error is persistent the dispenser may require service.
C0050Power failure during dispenseRemove any notes from path. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal.
C0051Over 150 notes requestedPossibly due to too many rejects, may require repair or cleaning if consistent. Check the Reject Analysis, this may help determine the cause. Cash quality, condition of the rollers in the cassette can effect this condition.
C0052Detected notes in path after dispenseRemove any notes from path, verify amount of dispensed notes. Clean dispenser. Verify the amount of bills against the journal.
C0053CDU double detect module failure.Double detect module may require adjustment. Check wiring and CDU mainboard connections.
C0055Detected long notes at outlet sensor(See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected.
C0056Exit gate sensor failureCheck condition of exit gate, and the exit gate sensor.
C0057Cassette information is not properly setCDU programming is not accurate or complete.
C0059Cash cassette 2 removed prior to dispense.Set the cash cassette. Inspect the cassette detection microswitch. Reposition the microswitch if necessary.
C005ACash cassette 1 removed prior to dispenseSet the cash cassette. Inspect the cassette detection microswitch. Reposition the microswitch if necessary.
C005BCash cassette 2 misfeedCheck cassette for jams, check condition of bills in cassette.
C005DDouble detect constantlyInspect double detect module and adjust as necessary. Check and clean the cassette and rollers, verify the quality of cash.
C005EDispense command size check errorRe-initialize machine, verify connections to mainboard. Check for unplugged sensors.
C005FDispense command errorRe-initialize machine, verify connections, check for unplugged sensors.
C006xSensor failureCheck for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service
C007xSensor failureCheck for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service
C0082Shutter failureCheck all wiring connections to CDU mainboard. Reinitialize CDU
C0083Stacker sensor failureCheck all wiring connections to CDU mainboard. Reinitialize CDU
C0084Shutter close errorCheck all wiring connections to CDU mainboard. Reinitialize CDU.
C009F3Cassette misfeed errorCheck if notes available in cassette
C00ABNotes detected before initalizingClear notes from dispenser. Possibly dust or foreign object blocking sensor.
C00C7CS12 Sensor blockedMB2100T – The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors.
C00C8CS14 Sensor blockedMB2100T – The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors.
C00C9CS12 & CS14 Sensors blockedMB2100T – Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. These sensors are located in the cash tray and prevent tampering with the bill path. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors.
C00D0Sensor block while dispensingMB2100T – A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. There may be a note stuck in the upper part of the cash tray ramp. Try clearing the cash tray of notes or foreign objects. Open the vault and slide the dispenser back to access the exit gate area. Both sensors must be blocked for this error to occur.
C00D1Sensor blocked while dispensingMB2100T – A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). There may be a note stuck in the cash tray ramp. Try clearing the cash tray of notes or foreign objects. Open the vault and slide the dispenser back to access the exit gate area. Both sensors must be blocked for this error to occur.
C00E0NS2A, NS2B darkNanocash only – verify connections to sensors. Check wiring to mainboard.
C00E1NS4 darkVerify connections to NS4 sensor. Check all wiring to mainboard.
C00FFSensor blockedNone
CDN01No Response after send commandNone
CDN04CDU Connection FailureCheck cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).
CDN05CDU connection failureCheck cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).
CDN0FCDU connection failureCheck cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).
CDN11No Response after 3 retry of commandNone
CDN12No Response between ENQ-ACK after 5 retry of ENQNone
CDN13No Response after 5 retry because of timeout between STX-BCC intervalNone
CDNxxCDU connection failureCheck cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).
D0001Modem initialization errorCheck modem in diagnostics or modem test. If persistent, it could be a defective modem. Note: If the modem is defective, this error will most likely occur frequently. One or two instances of this error does not usually indicate a defective part.
D000100Error while modem initializingCheck the modem connection and the modem test.
D0002Reversal transaction failed.The ATM attempted to do a reversal and could not. Check transaction with the processor. Verify CDU functionality with diagnostics. Verify phone connection. Look in error summary for D1800, D2000.
D000200Reversal transaction failureCheck for any CDU error codes and the number of notes dispensed to customer. Transaction was denied by host
D000300PIN ERRORTransaction was denied by host
D000400INVALID PINReboot ATM
D0005Undefined network processing errorCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D000500BANK UNAVAILABLETransaction was denied by host
D000600CARD NOT SUPPORTEDTransaction was denied by host
D000700INSUFFICIENT FUNDSTransaction was denied by host
D000800INELIGIBLE TRANSACTIONTransaction was denied by host
D000900INELIGIBLE ACCOUNTTransaction was denied by host
D001000DAILY LIMIT EXCEEDEDTransaction was denied by host
D0011Format error in the message.Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D001100UNABLE TO PROCESSTransaction was denied by host
D0012Invalid TransactionCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D001200Invalid transactionCheck the transaction from the host and try again.
D0013Invalid AmountCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D001300Invalid amountCheck the transaction from the host and try again.
D0014Invalid Card NumberCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D001400Invalid card numberCheck the transaction from the host and try again.
D001500UNABLE TO PROCESSTransaction was denied by host
D001600WITHDRAWAL LIMIT ALREADY REACHEDTransaction was denied by host
D001700INVALID AMOUNTTransaction was denied by host
D001800EXTERNAL DECLINETransaction was denied by host
D0019Reenter the entire transactionCode reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D001900SYSTEM ERRORTransaction was denied by host
D0020Surcharge screen should have been displayedCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D002000Surcharge screen should have been displayedCheck the transaction from the host and try again. Check BIN List
D002100ROUTING LOOKUP PROBLEMTransaction was denied by host
D002200UNABLE TO PROCESSTransaction was denied by host
D002300TRANSACTION NOT SUPPORTEDTransaction was denied by host
D0024Exceeds issuer withdrawal limitCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D002400Exceeds Issuer Withdrawal LimitCheck the transaction from the host and try again.
D0031Issuer financial institution is not supported by a processorCode reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0039No credit accountCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D003900No Credit AccountCheck the transaction from the host and try again.
D0041No credit account found for the CCNCode reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0043Stolen CardCode reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0050Transaction is not approvedCode reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0051Insufficient fundsCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D005100Insufficient FundsCheck the transaction from the host and try again. Try Balance Inquiry
D0052No checking accountCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D005200No Checking AccountCheck the transaction from the host and try again.
D0053No savings accountCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D005300No Savings AccountCheck the transaction from the host and try again.
D0054Expired CardCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D005400Expire CardCheck the transaction from the host and try again.
D0055Invalid PINCode reported from host processor – Verify all programming. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. If all programming appears correct, contact the processor and have them trace the Terminal ID.
D005500Incorrect PinCheck the transaction from the host and try again.
D0056No card record foundCode reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0057Transaction not permitted – cardCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D005700Transaction not Permitted ? CardCheck the transaction from the host and try again.
D0058Transaction not permitted – TerminalCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D005800Transaction not Permitted ? TerminalCheck the transaction from the host and try again.
D0059Customer should contact his or her financial institutionCode reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0060Allowable withdrawal limit is exceededCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0061Exceeded withdrawal limitCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D006100Exceeds Withdrawal LimitCheck the transaction from the host and try again.
D0065Exceeds withdrawal frequency limitCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0067Capture card at the terminal (requires card be picked up at ATM only).Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0075Number of PIN tries exceededCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D007500PIN Tries ExceededCheck the transaction from the host and try again.
D0078No AccountCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D007800No AccountCheck the transaction from the host and try again.
D0080Invalid DateCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D008000Invalid DateCheck the transaction from the host and try again.
D0081Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals).Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0082Cashback limit exceeded.Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0083Cannot verify PINCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D008300Can not Verify PINCheck the transaction from the host and try again. Try different cards.
D0084Processor not available; acquirer processor unable to send messageCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0086Cannot verify PINCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D008600Can not Verify PINCheck the transaction from the host and try again. Try different cards.
D0090Cutoff complete for terminal; cannot process prior days businessCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0091Bank unavailableCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D009100Bank UnavailableCheck the transaction from the host and try again.
D0092System unavailableCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D009200System UnavailableCheck the transaction from the host and try again.
D0093Transaction serial number mismatchVerify all programming, contact host processor
D009300Transaction Serial Number mismatchCheck the terminal setting from the host.
D0094Record format mismatchVerify all programming, contact host processor
D009400Record format mismatch.Check the terminal setting from the host.
D0095Routing ID mismatchVerify Routing ID number – contact host processor
D009500Routing ID mismatch.Check the terminal setting from the host.
D0096Terminal ID mismatchVerify Terminal ID number – contact host processor
D009600Terminal ID mismatch.Check the terminal setting from the host.
D0097Response type mismatch (reversal)Verify all programming, contact host processor
D009700Response Type mismatch (Reversal)Check the terminal setting from the host.
D0098Response type mismatch (day-close)Verify all programming, contact host processor
D009800Response Type mismatch (Day Close)Check the terminal setting from the host.
D0099Response type mismatch (Configuration)Verify all programming, contact host processor
D009900Response Type mismatch (Config.)Check the terminal setting from the host.
D009AResponse type mismatch (Withdrawal, Balance, Transfer)Verify all programming, contact host processor
D009A00Response Type mismatch (Withdrawal/Balance/Transfer)Check the terminal setting from the host.
D009BSTX omittedVerify all programming, contact host processor
D009B00STX errorCheck the terminal setting from the host.
D009CETX omittedVerify all programming, contact host processor
D009C00ETX errorCheck the terminal setting from the host.
D009DFS omitted (after response code)Verify that version of Mini-Bank Software matches host processor. Contact host processor
D009D00FS out (after response code)Check the terminal setting from the host.
D009EFS omitted (after retrieval reference number)Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D009E00FS out (after retrieval reference number)Check the terminal setting from the host.
D009FFS omitted (after system trace audit number)Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D009F00FS out (after system trace audit number)Check the terminal setting from the host.
D00A0FS omitted (after account balance)Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A000FS out (after account balance)Check the terminal setting from the host.
D00A1FS omitted (after available balance)Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A100FS out (after available balance)Check the terminal setting from the host.
D00A2FS omitted (after available balance)Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor (Check T-DES Type)
D00A200FS out (after surcharge amount)Check the terminal setting from the host.
D00A3FS omitted (after authorization response text)Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A300FS out (after authorization response text)Check the terminal setting from the host.
D00A4ETX is in wrong placeVerify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A400ETX wrong positionCheck the terminal setting from the host.
D00A5FS omitted (after total cash dispense amount in day close)Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A500FS out (after total cash dispense amount)Check the terminal setting from the host.
D00A6FS omitted (after total non cash dispense amount in day close)Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A600FS out (after total non-cash dispense amount)Check the terminal setting from the host.
D00A7FS omitted (after surcharge amount in day close message)Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A700FS out (after total surcharge amount)Check the terminal setting from the host.
D00A8FS omitted (after surcharge amount in configuration message)Verify all programming. Verify that version of Mini-Bank Software matches host processor. Check that Dual Master Key is disabled (non Coredata). Contact host processor
D00A800FS out (after config surcharge amount)Check the terminal setting from the host.
D00A9ETX omitted (from configuration message)Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A900ETX out (config)Check the terminal setting from the host.
D00AC00Invalid data received from the host (MAC data mismatch)Check the terminal setting from the host.
D00B0Invalid Terminal IDContact host processor
D00B000TERMINAL ID MISMATCHEDN/A
D00B100TRANSACTION CODE MISMATCHEDN/A
D00B200SECOND FIELD ID CODE MISMATCHEDN/A
D00B300FIRST DES KEY WRONG SIZEN/A
D00B400SURCHARGE AMOUNT WRONG SIZEN/A
D00B500Sequence Number MISMATCHEDN/A
D00B600INVALID RESPONSE CODE ERRORN/A
D00B700Authorization Number ErrorN/A
D00B800BUSINESS DATE ErrorN/A
D00B900Transaction time Number ErrorN/A
D00BA00BUSINESS DATE ErrorN/A
D00BB00Balance amount ErrorN/A
D00BC00Actual Surcharge ErrorN/A
D00BD00Sequence Number MISMATCHEDN/A
D00BF00BUSINESS DATE ErrorN/A
D00C000Settlement ErrorN/A
D00C100Host Mac result errorCheck the key mode and MAC value
D00C200ATM Mac result errorCheck the key mode and MAC value
D0100Transaction approvedNone
D0101Expired cardNone
D0102Unauthorized usageNone
D0103PIN errorNone
D0104Invalid PINNone
D0105Bank unavailableNone
D0106Card not supportedNone
D0107Insufficient fundsNone
D0108Ineligible transactionNone
D0109Ineligible accountNone
D0110Number of daily withdrawals exceededNone
D0111Cannot process transactionNone
D011100REVERSAL DECLINEDN/A
D0112Amount too largeNone
D0113Account closedNone
D0114PIN tries exceededNone
D0115Database problemNone
D0116Withdrawal limit already reachedNone
D0117Invalid amountNone
D0118External declineNone
D0119System errorNone
D0120Contact card issuerNone
D0121Routing lookup problemNone
D0122Message edit errorNone
D0123Transaction not supportedNone
D0124Insufficient fundsNone
D0125Western Union sender data errorNone
D0126Western Union receiver data errorNone
D0127CRC errorNone
D0128Pre-pay transaction failedNone
D0129Pre-pay transaction rejectedNone
D0130Invalid mobile phone numberNone
D0131Pre-pay account limit reachedNone
D0132Pre-pay system unavailableNone
D0133Response would exceed message size limitNone
D0134Necessary information missing to precess transactionNone
D0135Second Invalid PIN(second “Invalid PIN” try in a row and one try is left before deactivation)None
D022200PIN CHANGE DECLINEDN/A
D0300Modem is not respondingUse diagnostic or modem test to test modem. If error is persistent, modem may be defective.
D030000Modem is not respondingCheck the modem controller.
D030100The target call address has call blocking enabled.1. Check modem cable 2. Contact to technician support team
D030200The specified terminal identifier is invalid.1. Check modem cable 2. Contact to technician support team
D030300All call appearances on the specified address are currently in use.1. Check modem cable 2. Contact to technician support team
D030400The disable address parameter contains dialing control characters that are not processed by the service provider1. Check modem cable 2. Contact to technician support team service provider.
D030500The specified country/region code is invalid.1. Check modem cable 2. Contact to host and phone company
D030600The operation failed for an unspecified or Contact to technician support team unknown reason.N/A
D030700Insufficient resources to complete the operation Contact to technician support teamN/A
D1000No ConnectionUse diagnostic or modem test to test modem. If error is persistent, modem may be defective.
D100000No connection1. Check phone number 2. Check modem cable 3. Contact telephone company
D1100ENQ not received from hostVerify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D110000Cannot receive ENQ from the host1. Check phone number 2. Check modem cable 3. Contact telephone company
D1200Transmission errorUse diagnostic or modem test to test modem. If error is persistent, modem may be defective
D120000Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data.1. Check modem and modem cable connection 2. Contact telephone company
D1300NAK sent 3 times to hostVerify host phone number – See D170x. If persistent, it could be a defective modem.
D130000Receiving NAK more than 3 times1. Check modem and modem cable connection 2. Contact telephone company
D140100Disconnected by Unknown Reason1. Check modem and modem cable connection 2. Contact telephone company
D140200Disconnected by rejected call from remote party Try again later.N/A
D140300Disconnected because the local phone was picked upTry again later.
D140400Disconnected by Forwarded1. Check modem and modem cable connection 2. Contact telephone company
D140500Disconnected by Unreachable1. Check modem and modem cable connection 2. Contact telephone company
D140600Disconnected by Congestion1. Check modem and modem cable connection 2. Contact telephone company
D140700Disconnected by Incompatible1. Check modem and modem cable connection 2. Contact telephone company
D140800Disconnected by un-known reason1. Check modem and modem cable connection 2. Contact telephone company
D140900Disconnected by Bad Address1. Check modem and modem cable connection 2. Contact telephone company
D141000Disconnected by Unavailable1. Check modem and modem cable connection 2. Contact telephone company
D1500Modem connection time out – host not respondingVerify host phone number – verify modem speed – See D170x. If consistent, it can be a defective modem
D1500001. Modem dial connection time-out (while dialing the modem). 2. No response from host for 60 seconds.1. Check modem and modem cable connection 2. Contact telephone company
D160100Disconnected by Bad Address1. Check modem and modem cable connection 2. Contact telephone company
D160200Disconnected by Unavailable1. Check modem and modem cable connection 2. Contact telephone company
D160300Disconnected by Out of Order1. Check modem and modem cable connection 2. Contact telephone company
D170000No carrier (while sending/receiving data after dial connection)Check host.
D170100No Carrier during ENQ data receive from hostCheck host.
D1702Modem connection errorPhone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D170200No Carrier before sending data send to hostCheck host.
D170300No Carrier during sending data send to hostCheck host.
D1704Modem connection errorPhone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D170400No Carrier during ACK/NAK data send to hostCheck host.
D170500No Carrier during ACK/NAK data receive from hostCheck host.
D1706Modem connection errorPhone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D170600No Carrier during receiving dataCheck host.
D170700NAK retry error.1. Check modem and modem cable connection 2. Contact telephone company
D170800Send retry error1. Check modem and modem cable connection 2. Contact telephone company
D170900Modem initialize failCheck modem
D170xModem cannot support connection – excessive line noise (usually D1704/06)Phone line connected to ATM will not support Data-communication. In line filter may fix this. Excessive EMI emissions from outside source (neon sign, freezer). This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D171000Modem Comport FailedCheck modem
D1800No dial toneVerify that incoming phone line is plugged into “Line” rather than “Phone” on mainboard. Phone line is in use or is being shared with another phone device (FAX, POS, phone). NOTE: This error occurs only if there is no dial tone at the mainboard.
D180000No Dial Tone(in Modem dial connection)Check telephone line connection. Test Modem.
D1900No answerVerify host phone number – See D170x, there is no answer from the host modem.
D190000No Answer1. Contact telephone company (Check telephone line connection. Check phone number.)
D2000Phone line BusyVerify host phone number – call line with handset and check for busy signal – See D170x. ATM modem is receiving a busy signal when it dials out.
D200000Dial (Line) busyTry again later. Check phone number.
D2100Modem initialization errorCheck modem in diagnostics or modem test. If persistent, it could be a defective modem. Note: If the modem is defective, this error will most likely occur frequently. One or two instances of this error does not usually indicate a defective part.
D210000Time out(30sec.) for initializing modem before Modem Dial connectingCheck telephone line connection. Test Modem.
D2200EOT not received from hostVerify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D220000not receiving EOT from HOSTCheck telephone line connection. Test Modem. Check host.
D230000No response from Host – Dialing time out to HostCheck telephone line connection. Test Modem. Check phone number.
D2500Cannot connect to the hostCheck the connection
D250000Cannot connect to the hostCheck telephone line connection
D2510Timeout while SendingNone
D251000Timeout while SendingCheck telephone line connection
D2511Communication error while SendingNone
D251100Communication error while SendingCheck telephone line connection
D251200Socket error while SendingCheck telephone line connection
D2513Timeout while ReceivingNone
D251300Timeout while ReceivingCheck telephone line connection
D2514Communication error while ReceivingNone
D251400Communication error while ReceivingCheck telephone line connection
D2515Socket Error while ReceivingNone
D251500Socket Error while ReceivingCheck telephone line connection
D320100Outbound call is abortedCheck telephone line connection. Test Modem.
D320200Fail to dial outCheck telephone line connection. Test Modem.
D320300No Line ReplyN/A
D3204Invalid Host phone numberVerify the Host phone number is programmed correctly. Do not use spaces or dashes in the phone number string.
D320400Get Line ID FailedN/A
D320500Modem Comport FailedN/A
D320600Call FailedN/A
D320700No AnswerN/A
D320800Modem Call Other ErrorN/A
D410000CRC MismatchCheck telephone line connection
D410100No CRC ReceivedMake sure that the host is using CRC
DA0xxx0Host Denial ErrorRefer to E7. Description for error code organization
E000xRMS port failure, response time out, modem failure, no dial toneVerify RMS settings (Host Setup) – See D170x
F0001Current Number of Bills is 0Load notes into the cash cassette – use Add Cassette function in Settlement
F000100Number of Bill is not inputtedEnter number of bill. (required)
F0002No Surcharge Owner setSet Surcharge owner – (Customer Setup)
F000200Parameter is not properly set (Surcharge Owner)Enter surcharge owner. (required)
F0003No Surcharge AmountSet Surcharge amount – (Customer Setup)
F000300Parameter is not properly set (Surcharge Amount)Enter surcharge amount. (required)
F0004No refresh timer set when advertisement is enabledSet refresh timer – (Customer Setup)
F000400Parameter is not properly set (Adver. Text Refreshing Timer)Enter Ad text refresh timer.
F0005No Advertisement text when advertisement is enabledSet Advertisement text – (Customer Setup)
F000500Parameter is not properly set (Advertisement Text)Enter Ad text.
F0006Dispense limit set error (must be less than 25 notes)Set Dispense limit – (Transaction Setup)
F000600Parameter is not properly set (Dispense limit)Enter Dispense limit.
F0007Denomination Set errorValid Denominations are $10, $20, $50, $100 – (Transaction Setup)
F000700Parameter is not properly set (Denomination)Enter Denomination. (required)
F0008Fast Cash Set error (cannot exceed dispense limit)Check fast cash settings (Transaction Setup)
F000800Parameter is not properly set (Fast Cash)Enter Fast Cash amount.
F0009Master Key index is invalidCheck Master Key index – verify checksum (Host Setup)
F000900Master Key Index invalidCheck Master key index.
F000AMaster Key is emptyCheck Master Key checksum – reinject key (Host Setup)
F000A00Master Key emptyEnter Master key. (required)
F000BHost Telephone Number is not setSet Host Telephone Number – (Host Setup)
F000B00Host Phone Number is not inputtedEnter Host phone number. (required)
F000CError Retry timer is not setSet Error retry timer (Host Setup)
F000C00Error Retry Timer is not inputtedEnter Retry timer.
F000DRMS Password is not set when RMS is enabledSet RMS Password – (Host Setup)
F000D00RMS Password is not inputted in RMS EnableEnter RMS password.
F000ERMS phone number is not set when RMS send is enabledSet RMS Phone number – (Host Setup)
F000E00RMS Phone Number is not inputted in RMS EnableEnter RMS phone number.
F000FTerminal ID is not setSet Terminal ID number – (Host Setup)
F000F00Terminal Number is not inputtedEnter Terminal number. (required)
F0010Routing ID is not setSet Routing ID number – (Host Setup)
F001000Routing ID is not inputtedEnter Routing ID. (required)
F0011Master Key Serial number is not setSet Master Key serial number – (Host Setup)
F001100Master Key Serial Number is not inputtedEnter Master key serial number.
F001200Non-Cash Type text is not inputtedEnter Non-cash type text.
F0013NVRAM FailureFatal error, defective memory chip. Replace Mainboard
F001300Parameter is not properly setCheck proper parameters in setting.
F0014NVRAM FailureFatal error, defective memory chip. Replace Mainboard
F001400NVRAM FailureTry to clear NVRAM
F0015ATM Serial No. EmptyNone
F001500ATM Serial No. EmptyEnter ATM serial number. (required)
F0016Default Master Password is not changedNone
F001600Default master password was not changedChange Master Password
F001F00Machine serial number is not setCheck serial number. 2. Set serial number.
F0020Host IP Address is not inputtedNone
F0021RMS IP or Port is not inputted in RMS EnableNone
F002F00Host type is not setCheck host type. 2. Set host type.
F003F00Communication ID invalid (only triton)Contact to technician support team .
F004F00EPP(Pinpad) key mode is invalid1. Check modem cable 2. Contact to technician support team
F005F00Denomination is invalid1. Check modem cable 2. Contact to technician support team
F006F00Failed Host Connection!1. Check Host Connection. 2. Contact to technician support team.
P0001Deposit ErrorDeposit Error
P0002Deposit TimeoutDeposit Timeout
P0003Invalid DepositInvalid Deposit
P0004Deposit CancelledDeposit Cancelled
PDN01EPP Cmmunication ErrorNone
W0001WebRMS failed to dial into the ATMThis does not mean that the ATM is down; it’s a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static.
W0002WebRMS low cash warningThis is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. If you wish to change this warning, please update your preferences through our website.
W0003WebRMS could not retrieve the local ATM timeAlthough webRMS successfully retrieved the journal information, it could not find the ATM’s local time. (This is equivalent to the “-1/-1/-001” error when using Windows RMS). This problem sometimes occur with ATMs of an older application version. Make sure you are running the latest application version.
W0004The ATM time, as set in the Operator Function Menu, is incorrectWebRMS has detected that the ATM probably has incorrect date and time settings. You will need to physically go to the ATM location and manually reset the correct date with the Master Password.
W0005WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into.This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu.
W0006WebRMS has failed to dial into the ATM consecutively for more than 3 days.Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device.
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