[gview file=”https://prineta.com/wp-content/uploads/2016/04/ATM-Error-Codes-Triton-Machines.pdf”]
| Model(s) | Error Code | Error Description | Solution |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 1 | Unsolicited note channel 1 | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 2 | Unsolicited note channel 4 | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 3 | Unsolicited note channel 3 | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 4 | Unsolicited note channel 4 | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 9 | Stream feed channel 1 | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 10 | Stream feed channel 2 | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 11 | Stream feed channel 3 | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 12 | Stream feed channel 4 | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 17 | Feed failure channel 1 | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 18 | Feed failure channel 2 | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 19 | Feed failure channel 3 | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 20 | Feed failure channel 4 | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 25 | Note jam before DDD channel 1 | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 26 | Note jam before DDD channel 2 | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 27 | Note jam before DDD channel 3 | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 28 | Note jam before DDD channel41 | |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 32 | Good operation | No action required. The dispenser sends this status code when a command has been successfully executed. This status code will appear in the electronic journal as code 32 indicating the successful completion of a transaction. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 33 | Feed Failure | This error is usually associated with an empty note cassette or currency that is in “unfit” condition.1. Refill the cassette as needed. 2. Inspect the cassette and feed path for currency that is stuck together or jammed. 3. If no jam is located, remove the first note from the cassette. Purge the dispenser. Do several test dispense operations. a. If the test dispenses are completed normally, and the return code are correct, clear all errors and place the cash dispenser in operation.b. If the test dispenser fails again, try testing while pushing in on the cassette. If it works then, the cassettes may not staying locked in the cassettes. Determine what is causing the cassette to not stay locked in place. 4. If the currency is in “fit” condition and the error persists, consider replacing the cassette or the dispenser. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 34 | Mis tracked note at double detect. | |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 35 | Mistracked note at exit. | |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 36 | Mistracked note at exit. | This status occurs when a note is detected by the exit sensor when it should not have been. It can occur if there are notes already in the transport before the start of a transaction or if the exit sensor is blocked. 1. Verify that the diverter moves freely and is not binding. If the diverter has excessive binding or appears damaged, replace the dispenser.2. Inspect the exit area to ensure nothing is blocking the exit sensor. Clean and verify the operation of the exit sensor. Replace the exit sensor if defective. Otherwise, replace the dispenser.3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser with a live transaction. It the status clears, place the cash dispenser in service. Otherwise, replace the dispenser |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 37 | Too long at exit. | This status is reported if the exit sensor is covered for a longer that allowed time for the current notes.1 Inspect the note transport and delivery throat make sure all belts are on track and there are no documents jammed in the transport or exit areas. Place all belts on their respective rollers and gears. Clear the jammed documents.2. Make sure that the exit sensor is clean and operation correctly.3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser with a live transaction. It the status clears, place the cash dispenser in service. Otherwise, replace the dispenser.Note, if this occurs on a Mini Mech, only during a multi note dispense, the exit sensors may have become weak. Consider sending the dispenser to repair to have new sensors installed. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 38 | Blocked exit | This status appears if the exit sensor is covered or defective when the dispenser starts. 1. Inspect the note transport make sure all belts are on track and there is no currency jammed in the transport or exit areas. Place all belts on their respective rollers and gears. Clear the jammed documents.2. Make sure that the exit sensor is clean and operation correctly. 3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser with a live transaction. It the status clears, place the cash dispenser in service. Otherwise, replace the dispenser. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 39 | Too many notes | Clean the all sensors. Verify that all sensors are operation correctly. If all sensors are operation correctly, and the error persists, replace the replace the dispenser. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 41 | Miscount Channel 1 | |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 42 | Transport error. | This is a timing wheel or timing wheel sensor error.. 1. Inspect the dispenser to make sure all belts are on track and in good physical condition. Place all belts on their rollers and gears. If a belt displays excessive wear or damage you may be able to replace it. Otherwise, replace the dispenser.2. Verify that the DC voltages to the dispenser are correct. Replace the power supply or dispenser DC power if either is defective.3. Examine the timing wheel for physical defect. Make sure the electrical connections to the timing wheel sensor are secure and the time wheel sensor is clean. Replace the timing wheel or the timing wheel sensors if they are defective. Otherwise, it may be necessary to replace the dispenser.4. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser by completing several TEST DISPENSES. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 43 | Miscount Channel 3 | |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 44 | Bad Roller Profile | This status is generated if the double detect is unable to calibrate. Probable cause for this error is a faulty or uncalibrated double detect module, or a jammed currency in the double detect.1. Clear any jammed currency.2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser by completing several TEST DISPENSES. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 45 | Diverter error | This error occurs when the diverter is in the wrong position during a dispense.1. Inspect the feed path for any jammed notes. Remove any jammed notes.2. Turn the AC power OFF for a few seconds and then back on to power cycle and reset the cash dispenser. Clear the error. Purge the dispenser with the purge command. Complete several live dispenses to ensure the dispenser is working correctly. If the error persists, replace the dispenser. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 46 | Exit quantified | This status appears when the count at the exit is greater than the number of documents requested.1. A mechanical error has occurred. It may be necessary to replace the dispenser. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 47 | Note missing at double detect | This status is generated if the double detect fails to detect a document already seen by the feed sensor. 1. Inspect the transport before the double detect for jammed currency. Clear the jammed currency.2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser by completing several TEST DISPENSES. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 48 | Reject rate exceeded. | This status is generated when there are 8 rejects during the current dispense. It is usually caused by attempting to dispense currency that is unacceptable or currency that has not been properly prepared. 1. Inspect the currency for excessive wear. Remove any unacceptable currency from the cassette. 2. Inspect the feed path for jammed currency. Remove any jammed currency.3. Clear all error and purge the dispenser using the purge command.4. Test the dispenser by completing several test dispenses with the test dispense command. If the error clears, put the cash dispenser back in service. If these actions have no effect, replace the dispensing mechanism. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 49 | Jam at exit | This status is generated when exit sensor is blocked.1 Inspect the feed path for jammed currency. Remove any jammed currency.2. Clear all error and purge the dispenser using the purge command.3. Clean and verify the operation of the exit sensor. Replace the exit sensor if necessary.4. Test the dispenser by completing several test dispenses with the test dispense command. It the error clears put the cash dispenser back in service. If these actions have no effect, replace the dispensing mechanism. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 50 | Interference recovery | Possible damage due to static discharge1. Check the incoming power and dispenser mechanism for proper grounding.2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. 3. Clear all errors and test the dispenser by completing several test dispenses. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 51 | Accountancy error | A mechanical failure has occurred. Replace the dispensing mechanism. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 52 | RAM error | A mechanical failure has occurred. Replace the dispensing mechanism. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 53 | EPROM error | A mechanical failure has occurred. Replace the dispensing mechanism. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 54 | Operation time-out | 1. Check the incoming power and dispenser mechanism for proper grounding. 2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. 3. Clear all errors and test the dispenser by completing several test dispenses. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 55 | RAM corruption | A mechanical failure has occurred. Replace the dispensing mechanism. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 56 | Link error | 1. Configuration jumpers may have been changed. Inspect jumper block LK5 on the dispenser main board. There should be no jumpers installed. 2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. 3. If the problem persists, replace the dispensing mechanism |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 57 | Invalid data command | Reset the ATM. If error occurs again it may be necessary to replace the dispensing mechanism or main board assembly. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 58 | Too many notes dispensed | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 59 | Timing wheel error | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 60 | Counting sensor blocked | Verify the correct operation of each sensor in the transport path. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 61 | Loss of power during payment or purge | Reset the ATM. Perform required audit of the cash. Place the machine into service. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 62 | Loss of power during payment | Reset the ATM. Perform required audit of the cash. Place the machine into service. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 63 | RAM error | Reset the ATM. Perform several test dispenses. If they are normal, place the ATM into service. If the error occurs again, it may be necessary to replace the dispenser main board assembly |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 64 | Damaged USART | The dispenser main board assembly will need to be replaced. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 65 | Cassettes Shuffled | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 66 | Ram Access Error | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 67 | Diverter 1 not energized at start | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 68 | Diverter 1 in wrong position at start | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 69 | Diverter 2 did not go to reject position | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 70 | Diverter 2 did not go to payment position | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 71 | Diverter 2 did not energize | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 72 | Diverter 2 in wrong position at start | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 75 | Aborting download of journal entries | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 78 | Reject Box filled | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 79 | Reject Box Absent | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 80 | No Cassette in feed channel (test dispense) | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 81 | Dispenser Time out (approx. 2 min. | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 82 | Purge did not occur before first dispense | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 83 | LVDT double detect out of tolerance | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 84 | Purge error following dispense error | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 90 | Reject Box Absent | Check for presence of Reject Box. Inspect and verify the operation of the Reject Box present sensor. Reject Box or reject Box present sensor may be damaged. Possible wiring, connection or main board problem. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 91 | Dispense sensor failure | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 92 | Error in last dispense | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 93 | Error in double detect | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 94 | Dispenser purge failed on power up | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 95 | Multiple cassettes of the same type installed | This is a multi-cassette dispenser error. 1. Verify that there is only one of each type of cassette installed in the dispensing mechanism. 2. If two or more of the same type cassette are installed, inject a new cassette ID into one of the cassettes that is different from the other cassette. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 96 | Extension Cable Error | The Extension has four sensors that detect when the extension is not closed. One or more of the four are reporting it is opened. 1. Open the extension. Inspect the four clips. 2. Close the extension ensuring all four clips seat fully. 3. If you are still unable to clear the error, replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 97 | Extension exit trailing edge timeout | The leading edge of the note made it to the extension exit sensor in the allotted time, but the trailing edge of the note did not clear the exit sensor in the allotted time. 1. Inspect for jams or blockage stopping the note from clearing the exit of the extension. 2. If the error clears put the Cash Dispenser into service. Otherwise, replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 98 | Extension exit timeout | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 99 | Extension Skew detected | The leading edge of the note made it to the extension exit sensor in the allotted time, but the trailing edge of the note did not clear the exit sensor in the allotted time. 1. Inspect for jams or blockage stopping the note from clearing the exit of the extension. 2. If the error clears put the Cash Dispenser into service. Otherwise, replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 100 | Good operation | No Action Necessary. The dispenser sends this status code when a command has been successfully executed. This status code will appear in the electronic journal as code 32 or 100 indicating the successful completion of a transaction. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 101 | 2-second timeout waiting for pick. (Feed failure). | This error is usually associated with “”unfit”” currency or an empty cassette. 1. Refill the cassette as needed. 2. Inspect the feed path for currency that is stuck together or jammed. If no jams are found, remove the note closest the pick rollers in the cassette. 3. Inspect the detent clips (the clips that hold the cassette in place). Cracked or broken clips should be replaced 4. Install the cassette. Purge the dispensing mechanism with the PURGE command from the DIAGNOSTICS function. Test the TDM-100 by completing several Test Dispenses. If the error clears, put the cash dispenser in service. 5. If the currency is in “”fit”” condition and the error condition persists, consider replacing the note cassette or the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 102 | Timeout at Exit Sensor | 1. Inspect for jammed currency in the feed path and at the Exit sensor. Remove any jammed currency. 2. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several Test Dispenses. 3. If the error clears put the Cash Dispenser into service. Otherwise, replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 103 | Thickness sensor unstable | Enter the diagnostic function and complete the “learn note thickness” command. Clear the error. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several test dispenses. If the error does not occur again put the cash dispenser in service. If the error persists, replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 104 | Unable to clear width sensor. | Remove the cassette and inspect for jammed currency in the width sensor and at the output of the cassette. The width sensor may be dirty. Clean the width sensor with compressed air. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several test dispenses. If the error does not occur again, put the cash dispenser in service. If the error persists in may be necessary to replace either the cassette or dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 105 | Insufficient notes to learn from | There may be an insufficient number of notes in the cassette to complete the requested “learn note thickness” command. Put more currency in the cassette and repeat the “learn note thickness” command. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 106 | FIFO error | The dispensing mechanism may have corrupt software. Reset the cash dispenser. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several test dispenses. If the error clears put the cash dispenser into service. If the error persists, replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 107 | Time out waiting for FIFO | The dispenser is reporting the leading note has not cleared the reject or exit sensor. The dispenser will shut down, possibly resulting in trailing notes stopping in the path. 1. Proceed by following procedures for error code 109 or 112. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 108 | Unexpected note at double detect | A note has been detected in the double detect sensor without being detected at the width sensor first. 1. Inspect the dispensing mechanism for of damaged components or broken wires. 2. Remove the cassette and visually inspect for loose or disconnected connectors on both the upper and lower width sensor printed circuit boards. 3. Ensure the ATM is mounted on a hard steady surface. Vibrations can cause this error. 4. If there is no visible damage and the connectors are attached to the sensor boards the best course of action is to replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 109 | Time-out at Exit sensor | 1. Inspect for jammed currency in the feed path and at the Exit sensor. Remove any jammed currency. 2. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several Test Dispenses. 3. If the error clears put the Cash Dispenser into service. Otherwise, replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 110 | Trailing edge time- out at exit. | 1. Inspect for jammed Currency in the feed path and at the Exit sensor. Remove any jammed currency. 2. Purge the dispenser using the purge command. 3. Test the dispensing mechanism by completing several test dispenses. 4. If the error clears put the cash dispenser into service. If the error persists, replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 111 | Diverter timeout | Inspect for jammed currency at the diverter. Remove jammed currency. 2. Verify that all access panels are closed and secured. Clear the error. Test the dispenser by completing several test dispenses. 3. If the error clears, put the cash dispenser in service. 4. Verify clearance at the diverter. If the test dispenses pass, but the error returns upon live dispenses, do dispenses with the vault door open. If it works with the door open, remove obstruction causing the diverter to contact the vault door. 5. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 112 | Timeout waiting for leading edge at reject | A note that was expected to be seen at reject sensor was not detected at the reject sensor. 1. Inspect for jammed currency in the transport path between the width sensors and the reject sensor. Remove jammed currency. 2. Verify that all access panels are closed and secured. Clear the error. Test the dispenser by completing several test dispenses. 3. Verify clearance at the diverter. If the test dispenses pass, but the error returns upon live dispenses, do dispenses with the vault door open. If it works with the door open, remove obstruction causing the diverter to contact the vault door. 4. If the error clears, put the cash dispenser in service. 5. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 113 | Timeout waiting for trailing edge at reject | 1. Inspect for a jammed currency in the reject sensor. 2. Verify that all access panels are closed and secured. Ensure the reject bin is empty, or that there is enough room for the rejects and test notes to fall into the reject bin. Reset the cash dispenser. Clear the error. Test the dispenser by completing several test dispenses. 3. If the error clears, put the cash dispenser in service. 4. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 114 | Exit blocked during purge | 1. Inspect the dispensing mechanism for jammed currency at the exit sensor. Clear any jammed currency. 2. Clean the exit sensor using a soft brush and a vacuum cleaner. Reset the cash dispenser. Clear the error. 3. Test the dispenser by completing several test dispenses. 4. If the error clears, put the cash dispenser in service. 5. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 115 | Diverter timeout on purge | 1. Inspect the dispensing mechanism for jammed currency at the diverter. Clear any jammed currency. 2. Make sure the shelf that the dispenser is mounted on is level and seated at all four corners. 3 Make sure the diverter moves freely. 4. Reset the cash dispenser. Clear the error. 5. Test the dispenser by completing several test dispenses. If the error clears, put the cash dispenser in service. 6. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 116 | Motor Fault | 1. Inspect for jammed currency in the feed path and at the Exit sensor. Remove any jammed currency. 2. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several Test Dispenses. 3. If the error clears put the Cash Dispenser into service. Otherwise, replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 117 | Timeout waiting for note to divert | |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 118 | Exit sensor blocked on start of dispense or learn | 1. Inspect for jammed currency at the Exit. Remove jammed currency. 2. Verify that all access panels are closed and secured. 3. Use a soft brush and vacuum cleaner to clean the exit sensor. 4. Clear the error. Test the dispenser by completing several test dispenses. 5. If the error clears, put the cash dispenser in service. 6. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 119 | Diverter in dispense position on start of dispense or learn | 1. Inspect for jammed currency at the Diverter. Remove jammed currency. 2. Check the operation of the diverter solenoid. 3. Verify that all access panels are closed and secured. Clear the error. Test the dispenser by completing several test dispenses. 4. If the error clears, put the cash dispenser in service. 5. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 122 | Unexpected note at exit | 1. Purge the dispenser using the purge command from diagnostic menu. 2. Test the dispenser by completing several test dispenses. If the error clears, put the cash dispenser in service. 3. If these actions have no effect on dispenser operation, replace the dispenser mechanism and/or the note cassette. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 123 | Hardware Error | 1. Purge the dispenser using the purge command from diagnostic menu. 2. Test the dispenser by completing several test dispenses. If the error clears, put the cash dispenser in service. 3. If these actions have no effect on dispenser operation, print a dispenser status report, scan the click count history, starting at the bottom. Find the first occurrence of “116”. The next entry, below 116, is the Hardware Status. Look up the definition on the Hardware Status listing. 4. If problems still persist, replace the dispenser mechanism and/or the note cassette. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 124 | Diverter moved to exit position during reject purge | 1. Inspect for a currency jam at the diverter. 2. Verify that the diverter moves freely. 3. Test the dispenser by completing several test dispenses. 4. If the error clears, put the cash dispenser in service. 5. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 125 | Initial status check failed | 1. Reset the cash dispenser. Clear the error. 2. If the error persists replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 126 | Diverter moved to reject position during dispense | Inspect for a note jam at the diverter. Verify that the diverter moves freely. Test the dispenser by completing several test dispenses. If the error clears, put the cash dispenser in service. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 127 | Jam in Billfish | 1. Inspect for a currency jam at in the extension. 2. Test the dispenser by completing several test dispenses. 3. If the error clears, put the cash dispenser in service. 4. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 128 | Error in reply from the dispenser mechanism | 1. Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct. Seat connectors or replace the power supply as needed. 2. Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable. The cables may be defective. 3. Other components that may cause this error are the main board or the dispensing mechanism. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 129 | No response from the dispenser mechanism | 1. Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct. Seat connectors or replace the power supply as needed. 2. Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable. The cables may be defective. 3. Other components that may cause this error are the main board or the dispensing mechanism. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 130 | Command not acknowledged by the dispenser mechanism | 1. Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct. Seat connectors or replace the power supply as needed. 2. Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable. The cables may be defective. 3. Other components that may cause this error are the main board or the dispensing mechanism. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 131 | CTS (Clear To Send) line from the dispenser is not active. | 1. Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct. Seat connectors or replace the power supply as needed. 2. Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable. The cables may be defective. 3. Other components that may cause this error are the main board or the dispensing mechanism. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 132 | Status reports bad double detect in last dispense | 1. Remove the cassette and inspect the dispenser’s feed path for jammed currency and other debris in the double detect assembly. Replace the cassette. 2. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error. Purge the dispenser using PURGE command. Complete several Test Dispenses to verify correct operation. 3. If the problem persists, replace the dispensing mechanism. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 133 | #ERROR! | 1. Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct. Seat connectors or replace the power supply as needed. 2. Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable. The cables may be defective. 3. Other components that may cause this error are the main board or the dispensing mechanism. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 134 | Exit blocked as reported by status check | 1. Inspect the feed path and exit sensor for jammed currency and broken components. The exit sensor may be dirty. Clean as needed with soft brush and vacuum cleaner. 2. Reset the cash dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error. Purge the dispenser with the purge command. Verify correct operation with a live transaction. 3. If the problem persists, replace the dispensing mechanism. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 135 | Feed sensor blocked as reported by status check | 1. Inspect the feed path and Feed sensors for jammed currency and broken components. The feed sensors may be dirty. Clean as needed with soft brush and vacuum cleaner. 2. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error. Purge the dispenser with the purge command. 3. Complete several test dispenses to verify correct operation. If the problem persists, replace the dispensing mechanism. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 136 | Modem initialization failed | 1. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. 2. If the problem persists, remove the main board and replace the modem. 3. If replacing the modem does not correct the problem, replace the main board. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 138 | Printer failed while printing to the receipt printer | 1. Verify that there is paper in the printer. Replenish paper as needed. Refer to Section 5 of the RL5000 Service Manual or the RL5000 Quick Reference Guide for instructions. 2. Release the printer locking screw. Open the printer support bracket and verify that there are no jams in the printer or the paper path. Verify the blue lever on the left side of the printer in the print position. 3. Inspect the cable supplying DC power from the power supply to the printer. Make sure it is connected to CN1 on the printer control board. Verify that all DC voltages applied to the printer control board are correct. If the voltages are not within tolerance, the cable or power supply may be defective. 4. Inspect the printer data cable for damage. Make sure it is seated at the main board and at the printer control board at CN6. 5. Inspect the cables connected to CN2, CN3, CN4, and CN5. Make sure they are seated at the printer control board and not damaged. 6. If the voltages are correct, and the cables are undamaged and correctly connected, causes of this error may be a defective cable, a defective printer, printer control board or the main board |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 139 | Printer controller not responding to commands | 1. Verify that there is paper in the printer. Replenish paper as needed. Refer to the appropriate Service Manual or Quick Reference Guide for instructions. 2. On all models other then 96XX, Release the printer locking screw. Open the printer support bracket and verify that there are no jams in the printer or the paper path. Verify the blue lever on the left side of the printer in the print position. 3. Inspect the cable supplying DC power from the power supply to the printer. Make sure it is connected to CN1 on the printer control board. Verify that all DC voltages applied to the printer control board are correct. If the voltages are not within tolerance, the cable or power supply may be defective. 4. Inspect the printer data cable for damage. Make sure it is seated at the main board and at the printer control board at CN6. 5. Inspect the cables connected to CN2, CN3, CN4, and CN5. Make sure they are seated at the printer control board and not damaged. 6. If the voltages are correct, and the cables are undamaged and correctly connected, causes of this error may be a defective cable, a defective printer, printer control board, or the main board. 7. On 96XX models, open the printer access latch and inspect for jams and blockage. 8. . Inspect the cable supplying DC power from the po(more…) |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 140 | Time-out waiting for printer to be ready | 1. Verify that there is paper in the printer. Replenish paper as needed. Refer to Section 5 of the RL5000 Service Manual or the RL5000 Quick Reference Guide for instructions. 2. Release the printer locking screw. Open the printer support bracket and verify that there are no jams in the printer or the paper path. Verify the blue lever on the left side of the printer in the print position. 3. Inspect the cable supplying DC power from the power supply to the printer. Make sure it is connected to CN1 on the printer control board. Verify that all DC voltages applied to the printer control board are correct. If the voltages are not within tolerance, the cable or power supply may be defective. 4. Inspect the printer data cable for damage. Make sure it is seated at the main board and at the printer control board at CN6. 5. Inspect the cables connected to CN2, CN3, CN4, and CN5. Make sure they are seated at the printer control board and not damaged. 6. If the voltages are correct, and the cables are undamaged and correctly connected, causes of this error may be a defective cable, a defective printer, printer control board or the main board |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 141 | Paper jam reported by the controller during status check. | 1. Release the printer locking screw. Open the printer support bracket and verify that there are no jams in the printer or the paper path. Verify the blue lever on the left side of the printer in the print position. 2. Release the printer locking screw. Open the printer support bracket and verify that there are no jams in the printer or the paper path. Verify the blue lever on the left side of the printer in the print position. 3. Inspect the cable supplying DC power from the power supply to the printer. Make sure it is connected to CN1 on the printer control board. Verify that all DC voltages applied to the printer control board are correct. If the voltages are not within tolerance, the cable or power supply may be defective. 4. Inspect the printer data cable for damage. Make sure it is seated at the main board and at the printer control board at CN6. 5. Inspect the cables connected to CN2, CN3, CN4, and CN5. Make sure they are seated at the printer control board and not damaged. 6. If the voltages are correct, and the cables are undamaged and correctly connected, causes of this error may be a defective cable, a defective printer, printer control board or the main board |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 142 | Dispenser returns bad command error. | 1. Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct. Seat connectors or replace the power supply as needed. 2. Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable. The cables may be defective. 3. Other components that may cause this error are the main board or the dispensing mechanism. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 143 | PTDF error | This error code will occur only in Cash Dispensers running ACS terminal software. A corrupt pin working key may cause this problem. Check with the processor. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 144 | No reply from the electronic journal. | 1. Inspect main board to electronic journal (EJ) communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. a. When troubleshooting the 8100, 9100, RL and RT be aware that the electronic journal is built into the main board of the dispenser. b. On all 8100/9100 machines, ensure the EJ data cable is connected to the lower RJ-45 data port on the 9100 main board. The upper RJ-45 port is used for downloading software only. Note, if the EJ is connected to the load port of the 9100 main board, permanent damage may result. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 145 | Error in reply from the electronic journal | 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly 5. If the cables are undamaged, the main board or electronic journal may be defective |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 146 | No reply from command to electronic journal | 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly 5. If the cables are undamaged, the main board or electronic journal may be defective |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 147 | Error in reply from electronic journal. | 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 5. If the cables are undamaged, the main board or electronic journal may be defective |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 148 | Write to electronic journal failed | Most probable cause, the electronic journal is full. State by verify if this is associated with error code 151. If so, work to resolve error code 151. 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly 5. If the cables are undamaged, the main board or electronic journal may be defective |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 149 | Read from electronic journal failed | 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly 5. If the cables are undamaged, the main board or electronic journal may be defective |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 150 | Status command to journal failed | 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly 5. If the cables are undamaged, the main board or electronic journal may be defective |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 151 | Electronic journal full | The electronic journal on 8-bit machines (9600, 9700, and 9100) can store as many as 2400 records. The journal on these machines should be printed on a regular basis (i.e. when completing a cassette close function.) to keep it from filling up. If the journal becomes, full the only way it can be cleared and have a copy of it records is to print to the receipt printer or download the journal to the Triton Connect host. On 32-bit machines (RL’s, FT’s, RT’s) the electronic journal can store as many as 32,768 records, it is recommended that you do not print the journal. Instead, save the journal to an external USB storage device or download to Triton Connect. Once records have been viewed or saved, they need to be marked as audited. Audited records can then be archived to an external device or deleted. (Note: Records can be archived to the internal flash. Doing this will not clear any available memory, and will not aid in clearing Error Code 151.) Below are steps to take to clear Error code 151 on 32-bit machines: 1. View Unaudited Records. Once they are displayed on the screen, print or save them to an external device. When done chose, marked as audited. 2. Download to Triton Connect. Ensure they are marked as audited. 3. Choose Clear Journal. Once you have completed one of the above(more…) |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 152 | Electronic journal corrupt | 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to Appendix B for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly,refer to the appropriate ATM Service Manual for pin out of the cable assembly 5. If the cables are undamaged, the main board or electronic journal may be defective |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 153 | Electronic journal mode | 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to Appendix B for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to Appendix B for pin out of the cable assembly 5. If the cables are undamaged, the main board or electronic journal may be defective |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 154 | Unknown electronic journal status | 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly 5. If the cables are undamaged, the main board or electronic journal may be defective |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 155 | Electronic journal modify record failure | 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to Appendix B for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to Appendix B for pin out of the cable assembly 5. If the cables are undamaged, the main board or electronic journal may be defective |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 156 | Cassette out of service. | This occurs when the last cassette has been taken out of service. Cassettes are taken out of service because of feed failures or excessive rejects. 1. Inspect cassettes. Fill if needed. If they are not empty, see corrective action for Error Code 33. 2. If excessive rejects are suspected, see corrective action for Error Code 48. 3. Place cassettes in service. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 157 | Erase command to electronic journal failed | 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly 5. If the cables are undamaged, the main board or electronic journal may be defective |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 158 | Format command to electronic journal failed | 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly 5. If the cables are undamaged, the main board or electronic journal may be defective |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 159 | Electronic journal test feature failed | 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly 5. If the cables are undamaged, the main board or electronic journal may be defective |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 160 | Electronic journal set featured failed | 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to Appendix B for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly 5. If the cables are undamaged, the main board or electronic journal may be defective |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 161 | Electronic journal clear feature failed | 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly 5. If the cables are undamaged, the main board or electronic journal may be defective |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 162 | Electronic Journal get serial number failed | 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly 5. If the cables are undamaged, the main board or electronic journal may be defective |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 163 | Terminal did not answer. This is a Triton Connect error. | 1. This error is not displayed at the cash dispenser. The Triton Connect Host Computer generates the error when the terminal does not respond to a telephone call from the Triton Connect Host Computer. 2. The cash dispenser may be turned OFF, the modem may be defective, or the telephone line may be shared with another device that connects to the line before the cash dispenser. Additionally, the Triton Connect feature may be disabled at the Cash Dispenser. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 164 | Terminal did not return call. Triton Connect error. | This error is not displayed at the Cash Dispenser. The Triton Connect Host Computer generates this error when a terminal does not return a call to the Triton Connect Host Computer as requested. The modem may be defective. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 165 | Electronic journal not present | 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly 5. If the cables are undamaged, the main board or electronic journal may be defective |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 166 | Bad dispense | 1. Open the Security Cabinet and inspect the cash dispenser for broken parts. Replace the dispenser if it is broken. Check for and clear any foreign matter the note path. 2. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. 3. Replace the dispenser if the error persists. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 167 | Reported low cash to Triton Connect | This is an indication that the cash in the cassette has gone below the threshold level set in the terminal configuration. This is a warning message that will not put the cash dispenser out of service. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 168 | Software download to terminal failed. | This is a Triton Connect error. Consult |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 182 | Currency cassette low. Valid for SDD and GND mechanisms only. | With the low currency feature enabled, this error condition will occur before the cassette is actually empty. There should be about 1/4 inch of currency (approximately 60 bills) in the cassette when the error is detected. To clear an Error 182: 1. Reset the cash dispenser by switching the main power switch OFF for a few seconds and then switching it back ON. 2. Remove the cassette from the dispensing mechanism. 3. Press the reset error key. 4. Refill and install the cassette in the dispensing mechanism. 5. When the low currency function is disabled, the dispenser will dispense every note in the cassette then go “out of service” for an error code 33 (feed failure). |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 183 | Receipt printer paper is low | 1. Install a new roll of paper if needed. 2. If this does not correct the problem, verify that the paper low sensor is correctly attached to the paper bracket and that the cable between the paper low paper feed assembly and the docking assembly is undamaged and securely connected at both ends. 3. The paper low sensor may be dirty and require cleaning. 4. Otherwise, the possible causes of the problem may be a defective paper low sensor, cable, docking assembly or. A temporary fix to this problem may be to set the “low receipt paper” parameter to “in service” so that the terminal software does not read the input from the low paper sensor. When this is done, the terminal will operate normally until it is completely out of paper. Then it will go “out of service”” for and error code 195 “out of paper”. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 185 | Telephone number not configured | Enter Management Functions and configure the telephone number. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 186 | Bill Size not configured | This value is factory defaulted to $0.00. Allowable bill sizes are 5, 10, 20, 50, and 100. Enter the Management Functions and configure the bill size. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 187 | Maximum withdrawal not configured | Enter the management functions and configure the “multiple amount” parameter. The maximum withdrawal cannot exceed 50 time the denomination of the bill size in the cassette. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 188 | PIN working key not configured | Enter the management functions and configure (download) the working key. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 189 | Terminal ID not configured | Enter the management functions and configure the “terminal ID” number. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 190 | PIN Master key not configured | Enter the management functions and configure the “PIN master key”. Note: This error code is often caused by a SPED tamper. If you suspect SPED tamper or Error code 205, see the corrective action for Error Code 205. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 192 | Communication error | 1. Enter management functions and verify that all terminal parameters have been entered correctly. 2. Verify that the telephone line is operational. 3. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error. 4. If the error persist, possible causes may be the modem or main board assembly. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 193 | Baud rate setting for electronic journal failed | 1. Inspect the Electronic Journal to make sure it is the correct part number. ATMs with NMD or Mini Mech dispensers require electronic journals with part number that start with “9600” or “09600”. 2. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error. 3. If the Error persists, replace the Electronic Journal. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 194 | An Attempt to Dispense is made the Cassettes are not Locked | This is more of a status code then an error code. A dispense command was sent to the dispenser when no cassettes are locked or they are not in service. 1. If working with an 8100, print a test receipt printer, Verify that the A cassette is in service. If not, place in service using the Cassette Service menu option. Purge then test dispense. If they pass, clear the error and place the ATM in service. 2 If working with a 9100 print a test receipt printer Verify the “Cassette |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 195 | Receipt printer out of paper | 1. Replenish the paper. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error. 2. Make sure that the ribbon cable from the docking station to the low paper sensor assembly is fastened at both ends of the cable and the orientation of the cable is correct. 3. If the error persists, possible causes of the problem may be the low paper sensor assembly, the docking station, the main board, or cables. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 196 | Card reader error | 1. Inspect the card reader assembly. Make sure that there is no foreign material in the card slot. 2. Clean the card reader assembly with a cleaning card. 3. Make sure the ribbon cable from the docking station to the card reader is fastened at both ends of the cable and the orientation of the cable is correct. 4. If the error persists, replace the card reader |
| 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 197 | Dispenser detect blocked stacker during dispense | This error indicates that the bills are not moving the notes through the dispenser fast enough. This is most often caused by slipping stacker pulleys. 1. Inspect the cassette and feed path for currency that is stuck together or jammed. 2. If no jam is located, remove the first note from the cassette. Purge the dispenser. Do several test dispense operations. 3. Next try a live dispense (note, you can not fully test this dispenser for this error without doing live dispenses). If the error returns, inspect the stacker pulleys to ensure they are not slipping. 4. If the problems persist, consider replacing the dispenser. |
| 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 198 | Dispenser did not detect note going to stacker | This error is usually associated with an empty note cassette or currency that is in “unfit” condition. 1. Refill the cassette as needed. 2. Inspect the cassette and feed path for currency that is stuck together or jammed. 3. If no jam is located, remove the first note from the cassette. Purge the dispenser. Do several test dispense operations. 4. If the test dispenses are completed normally, and the return code are correct, clear all errors and place the cash dispenser in operation. 5. If the currency is in “fit” condition and the error persists, consider replacing the cassette or the dispenser. |
| 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 199 | Dispense width errors | This status appears when the count at the exit can not be guaranteed. 1. A mechanical error has occurred. It may be necessary to replace the dispenser. |
| 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 200 | Dispenser fed extra note into stacker | This status appears when the count at the exit can not be guaranteed. 1. A mechanical error has occurred. It may be necessary to replace the dispenser. |
| 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 201 | Dispenser detected more than six errors in a dispense | This status is generated when there are 6 rejects during the current dispense. It is usually caused by attempting to dispense currency that is unacceptable or currency that has not been properly prepared. 1. Inspect the currency for excessive wear. Remove any unacceptable currency from the cassette. 2. Inspect the feed path for jammed currency. Remove any jammed currency. 3. Clear all error and purge the dispenser using the purge command. 4. Test the dispenser by completing several test dispenses with the test dispense command. If the error clears, put the cash dispenser back in service. If these actions have no effect, replace the dispensing mechanism. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 202 | Dispenser busy | This status is generated when both the stacker and exit sensor are both blocked. 1. Inspect the feed path for jammed currency. Remove any jammed currency. 3. Clear all error and purge the dispenser using the purge command. 4. Test the dispenser by completing several test dispenses with the test dispense command If the error clears put the cash dispenser back in service If these |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 203 | SPED keypad is not replying to main board | Status valid only for units with SPED keypad device installed. 1. Make sure the battery is seated secure in the battery holder. 2. Make sure the tamper screw is secure to the SPED Module. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error. 3. If the error persists, replace the SPED keypad module. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 204 | Number of bills dispensed not equal to bills requested | |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 205 | SPED keypad reported tamper condition | Status valid only for units with SPED keypad device installed. Make sure the battery is seated secure in the battery holder. Make sure the tamper screw is secure to the SPED module. Reset the cash dispenser and clear the error. If the error persists, replace the SPED keypad module. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 206 | SPED keypad could not perform a successful command within SPED_MAX_ATTEM PTS tries | Status valid only for units with SPED keypad device installed. Reset the cash dispenser and clear the error. If error persists, replace the SPED keypad module. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 207 | SPED not detected | This Error/Status Code is valid for units with SPED keypad device installed. 1. Check the cable and connections from J7A on the docking station to the SPED board. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 208 | Dispenser did not reply after dispense command | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 209 | Check number of notes delivered command failed | |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 210 | Dispenser type unknown | See Error Code 130 |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 211 | Reply from dispenser invalid | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 212 | Wrong SPED for Super Scrip | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 231 | Card Reader Error (Smart Card) | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 233 | Smart Card Reader not installed | |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 236 | Failed to make connection to TCP/IP host | Outgoing TCP/IP communications are not successful. The main board does not see any activity on TCP-IP. 1. If you are not using TCP-IP / Ethernet for transactions or Triton Connect, ensure you do not have TCP-IP selected for any option in processors, communications or Triton Connect. 2. Verify the quality of your incoming TCP-IP connection and your TCP-IP configuration. Make sure all ports on your gateway (connecting router) are open for bidirectional comms. 3. Suspect the main board, the TCP-IP connection device (Quad Port Board in 96XX, Docking board on RL, FT or RT) or the TCP-IP equipment. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 237 | TCP/IP device failed | Out going commutations seems to be successful, but there is not returning communications. 1. Start by verify your communications settings and external TCP-IP equipment. 2. Verify the quality of your incoming TCP-IP connection and your TCP-IP configuration, (i.e. gateway IP address, ports, etc.) |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 238 | Dispenser Compromise | A reset has occurred in the middle of a dispense. 1. This can be confirmed by referencing the electronic journal. Look for a reset entry directly after an incomplete transaction. 2. If resets are suspected, determine what could have caused the main board to reset. Suspect the ATM power supply, incoming power, the dispenser software or the main board / CPU. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 239 | SPED serial number change | The serial number stored in the software does not match the serial number of the VEPP. 1. Either the VEPP was changed or the software was reloaded, such as when you do a VEPP upgrade, or if the VEPP was changed. 2. Can only be cleared in Diagnostics>Keypad>Clear Tamper. On an 8 bit machine, such as 9100 or 9600, choose Diagnostics>More>More Keypad>Clear Tamper. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 240 | SPED Self Test Error | The SPED has returned an error during self test. 1. Reset the error. If error fails to reset, or the error reoccurs in a short amount of time, consider replacing the SPED. |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 241 | SPED Warning: Self Test error | See Error Code 240 |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 300 | Successful Command | The NMD dispenser sends this status code when a command has been successfully executed. This status code will appear in the electronic journal as code 300 indicating the successful completion of a transaction. When performing a “purge” or “test dispense” operation the return code will be “0” in the first digit returned by |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 301 | Low level in cassette | This error code is returned by the dispenser when the number of notes in one or more of the cassettes is below a preset level, indicating the low level sensor in the note cassette has been activated. This occurs when the currency in any cassette reaches a thickness of approximately 25-35 mm This is a warning message It |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 302 | Empty cassette | This error code is generated when a cassette is empty or when it attempts to dispense and fails to pick. With Note Feeder 100 and 101 there is an empty sensor that check for notes in the cassettes with an optical sensor. Note Feeder 200 does not have this sensor Either version of Note Feeder will report this error if there is |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 303 | Lifts are down | This error code is generated when a cassette is not open (locked) and any command other than open cassettes, reset, and close cassettes are sent to the system. It is feasible that this error code could be generated even if the lifts are in the up position This will occur if the machine is switched off and on during |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 304 | Rejected notes | This error code indicates that notes were rejected during the transaction or test dispense operation. This is a warning message there is no action required. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 305 | Diverter failure | This error code indicates that the system has recognized a document intended for the reject vault has reached the note transport sensor. The most probable cause is either mechanical or electrical failure of the note diverter in the note transport module This error will place the cash dispenser “out of service” 1 Inspect the |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 306 | Failure to feed. | There are several possible reason for this error code being generated. One cause is that the note feeder fails to feed notes. Another cause is that there are to many single rejected notes in the transactions. 1 Check the condition of the currency to ensure is fit for dispensing |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 307 | Transmission Error | This error code occurs when the message received by the dispenser is incorrect. The reason that the error code is generated is the detection of an This error code occurs when the message received by the dispenser is incorrect. The reason that the error code is generated is the detection of an incorrect LRC character or a |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 308 | Illegal command or command sequence | This error occurs when the logical sequence of the commands sent to the dispenser is not the one expected by the system. Examples of this are two move commands sent one after another or a deliver command that is sent without a previous move command |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 309 | Jam in Note Qualifier | This error code is generated when the note transport sensor does not detect a note that was detected by the note qualifier. This may be due to jammed documents in the transport path between the note qualifier and the note diverter. This error code will place the cash dispenser “out of service” |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 310 | Cassette not properly installed. | This error code occurs when documents are requested from a cassette that is not present or is not open. This error code will place the cash dispenser in an “out of service” condition. 1 Verify the physical presence of each cassette If present “unlock” and remove |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 312 | No notes retracted | This error code appears after the retract command is issued. This is a warning code only no action is required. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 313 | Cassette hopper map invalid | This error code occurs when one cassette has no cassette ID, or it has an ID that is incompatible with this cash dispenser. 1. Using inject cassette ID, send a new cassette ID to any cassette that is suspected until you have verified the ID of all cassettes |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 315 | Reject vault not properly installed | This error code is generated when the reject vault is not present or not properly installed. Attempting to operate the cash dispenser without the reject vault will normally cause it to go to an “out of service” condition. 1 Make sure the reject vault is installed correctly |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 316 | Delivery failure. | This error code is generated by the system when the bundle carrier unit fails to move the note from the home position to the delivery throat. 1. Inspect the transport path for damage. 2 Inspect the bundle carriage unit for proper alignment in the transport path |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 317 | Reject failure | A reject command/movement failed. This may be a single or bundle reject failure. The bundle carriage unit failed to move from the home position to the reject position, back to the home position. 1 Inspect the note diverter for single reject failures |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 318 | Too many notes requested | This error code occurs while running the dispenser on the NMD test software and when too many notes are requested during a dispense command. The maximum number of notes that can be dispensed from the dispenser during a transaction is defaulted to fifty Retry the test operation and request fifty or fewer notes |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 319 | Jam in note transport | This error code is generated when a document from a note feeder fails to reach the note qualifier with in a specified time. This failure may be caused by a blockage in the transport path between the note feeder and the note qualifier, or if a document passes through the note qualifier unseen This error code will cause the cash |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 320 | Reject cassette almost full | This error code is generated when the number of reject events exceeds 37 events. Error code 320 will not put the cash dispenser “out of service”. It is not displayed directly to the operator or customer. The error code will be sent to the Triton Connect host if Triton Connect feature is enabled It will also be stored as part of |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 321 | Cassette data corrupted | This error code is generated when there is a checksum error in data stored in the note cassette. 1. Program the cassette by injecting a new cassette ID into the cassette. If injecting a new cassette ID into the cassette does not correct the problem replace |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 322 | Main motor failure | Error code 322 is generated when the main motor fails to reach normal speed with in a specified time, or if there are several pulses missing from the transport clock wheel (timing wheel) in one transaction. This error code causes an “Out of Service” condition |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 325 | Note qualifier faulty | Error code 325 is generated when the double detect sensors in the note qualifier can not be calibrated, or when the gain value cannot be adjusted when learning a new documents. 1 Verify that the cable that connects the double detect module to the CMC module |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 326 | Note feed sensor failure | This error code is generated when there is a sensor error in one or more of the note feeders or when there is a document jammed in the note feeder exit sensor. 1. Make sure there are no documents jammed at any of note feeder exit sensors. 2 Check the calibration value for the pressure empty and exit sensors If any |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 327 | Shutter failure | This error code is generated if the system fails to operate the shutter when required. 1. Reset the system. If the response to the reset command indicates successful execution, operation and be resumed. 2. If the problem persists, it may be necessary to replace the external shutter assembly, the shutter sensor board (if present), shutter cable, or the CMC module. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 329 | Notes in delivery throat | An attempt to feed or dispense documents has been made when there is a note in the note transport throat. 1. Remove any documents blocking the throat opening. Make sure the diverter is not jammed Inspect the note transport for damage and verify that all connectors |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 330 | Communication timeout | This error is reported when the transmission of each one of the characters in the command string is not completed within the time restriction imposed by the electrical interface. 1 Inspect all cables for damage Verify that the both ends of each cable are |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 332 | Cassettes may have been changed | This error code is generated when a movement command is sent before read cassette ID command after the cassettes, including the reject vault are removed. This is error code will set an “out of service” condition. 1 Verify that each cassette is placed in a feed channel and the cassettes are |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 333 | Reject vault full | This error code is produced when the single reject event counter exceeds 50 reject events or the bundle reject event counter exceeds 250 notes. This error code will cause an “out of service” condition. 1 Remove all documents from the reject vault To clear the error code the reject |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 339 | Error in throat | This error code is reported by the dispensing mechanism when a document is jammed in the throat sensor during a live dispenses or when a reset is performed. 1. Make sure all cables between the note transport and the other units are undamaged and securely seated at their termination point |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 343 | Sensor error or sensor covered | With an NMD, this error is produced when a sensor in note transport module is not working correctly during an internal self-test preceding the movement commands. 1. Inspect all cables for damage. Make sure that all cables are securely fastened to their termination points. 2. Open the access panels on the note transport and remove any documents that may be in the transport path. Access the error code command to determine if any sensors in the reject channel are dirty of defective. Clean the dirty sensor, or replace the note transport as needed. 3. Restart the cash dispenser. Reset the error. Perform a live transaction. If the cash dispenser operates normally put it in service. 4. If the problem persists, replace the note transport module. With a TDM dispenser, this error is produced when a Width Sensor can not be calibrated. 1. Run a dispenser status report (Click Counts) and reference the Width Sensor X Voltage Y (Note X= sensor 0 1 or 2 in “Y”s feed channel Y = the feed channel |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 348 | Dispenser internal error. | This error code is reported when an internal error occurs in the dispenser. The most likely cause is internal communication problems within the dispenser. 1. Inspect all cables for possible damage. Ensure that each cable is securely fastened to its termination point |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 349 | Cassette lock faulty | This error code is generated when the LIFTS UP command fails to open a note cassette to the operating position. 1. Verify that the currency is properly installed in the cassette. If necessary, reload the currency in the cassette |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 350 | Jam in note stacker | This status may be generated: A) When a note is jammed in the note stacker, B) When the note stacker is not turning, C) Or when the bundle carriage unit cannot move |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 351 | Module needs service | This error code is generated by the dispensing mechanism when the calibration value for at least one of the sensors in any of the note feeders has exceeded the upper limits of its calibration range. 1 Use the diagnostic functions or NMD test software to determine if a note feeder |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 353 | No message to resend | This error code may indicate a power loss/firmware restart has occurred at the dispenser controller and no information could be retrieved. 1. Restart the cash dispenser. Reset the error. Perform several test dispenses. 2 If the cash dispenser operates normally while performing a test dispense put it |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 356 | Error in note transport | This error code will be generated when the following conditions occur: A) When the note is stuck in the note transport sensor. B) When the note is stuck in between the note transport sensor and the throat. 1 Inspect the note transport sensor for blockage If the sensor is blocked |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 357 | Dispenser data size error | Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 358 | Dispenser device read error | Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 359 | Dispenser device record error | Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 360 | Dispenser invalid return ID | Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 361 | Dispenser sequence error | Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 362 | Dispenser device write error | Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 363 | Dispenser device not found | Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 364 | Dispenser device offline | Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 365 | Dispenser BCC error | Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 366 | Dispenser cassettes disabled | Access management functions and enable cassettes. Make sure that the cassettes are physically removes and inserted into each bin before clearing the error |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 367 | Dispenser communication error. | Check the dispenser data and power cable connections. Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 368 | Dispenser cannot dispense the request | Requested amount may exceed the dispensers one time limit. Enter a smaller value. If error persists, it may be necessary to replace the dispenser mechanism. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 369 | Dispenser device reset | Check data and power connections to the dispenser device. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 370 | Dispenser – SDD EOT error | Check data and power connections to the dispenser device. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 371 | Dispenser SDD com error header-trailer | Check data and power connections to the dispenser device. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 372 | Dispenser item value error | Clear terminal error code and retry previous request. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 373 | Dispenser machine not opened | Access the management functions menu and lock all cassettes. Verify that all cassettes used are in service. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 374 | Dispenser rejected check | Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 375 | Dispenser invalid request | Clear terminal error code and retry previous request. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 376 | Dispenser multiple device error | Restart operating system. Clear terminal error code and retry previous request. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 377 | Dispenser device error | Restart operating system. Clear terminal error code and retry previous request. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 379 | Dispenser unknown error code | Restart operating system. Clear terminal error code and retry previous request. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 380 | Dispenser setup incomplete | Check and verify that all dispenser configuration have been entered into the terminal parameters. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 381 | Dispenser cassette invalid | See error code 321 |
| 8100, 9100, 9600, 9700, 9800, Mako, RL1600, RL2000, RL5000, RT2000 | 382 | Dispenser cassettes disabled (ALL) | The error indicates that all cassettes were taken out of service. Cassettes are take out of service for two reasons: A) Feed failure or empty. See Error Code 101, 302 or 306 B) Excessive rejects. See Error Code 48 1. Once the cause has been resolved, place desired cassettes into service and reset the error. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 383 | Dispense cassettes low (ALL) | All cassettes have reached low cash level. Reload cassettes. Clear terminal error code. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 384 | Dispenser cassettes empty (ALL) | All cassettes report no notes. Replenish cassettes. Clear terminal error code. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 385 | Dispenser offline, no reject vault and no hoppers | Verify that the dispenser mechanism has data and power cable connected. Verify power is applied to the dispenser |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 386 | Dispenser offline – no hoppers | The hoppers are not detected. Check the computer area network connectors in the dispenser. Restart operating system. Clear terminal error code. If error persists, replace the dispenser mechanism. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 387 | Dispenser offline – error-validating configuration | Dispenser failed to identify the dispenser type installed. 1. Verify all connectors to the dispenser mechanism. 2. Restart operating system. Clear terminal error code. 3. If error persists, replace the dispenser mechanism or the CMC of an NMD dispenser |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 388 | Dispenser offline – NMD require Reject Vault and at least one cassette | Verify that the Reject Vault and one cassette are present in the dispenser mechanism. Clear terminal error code. If error persists, replace the dispenser mechanism |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 389 | Dispenser offline. Detected offline error check op state | Restart the operating system. Verify the error code lights on the dispenser are operating in proper sequence. Use the NMD test software (available to Triton Certified Service Technicians) and verify the operational error code of the dispenser. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 390 | Dispenser offline – storing configuration | Restart the operating system. Verify the error code lights on the dispenser are operating in proper sequence. Use the NMD test software (avail able to Triton Certified Service Technicians) and verify the operational error code of the dispenser. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 391 | Dispenser sensor failure 2 | Access the management function diagnostics menus to verify the operational error code of dispenser mechanism sensors. Clean sensors as needed. Replace dispenser components or dispenser if the error persists. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 392 | Error in last dispense | Check operational error code of dispenser. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism. |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 393 | Error in double detect 2 | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 394 | Purge failed upon power-up | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 395 | Multiple cassette of the same type | |
| 9600, 9800, RL1600, RL2000, RL5000, RT2000 | 396 | Dispenser offline – found no reject bin | |
| 9800, RL1600, RL2000, RL5000, RT2000 | 510 | SPED invalid message ID | Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 511 | SPED Data overflow | Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 512 | SPED device idle | Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 513 | SPED device offline | Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 514 | SPED device bit stuck | Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 515 | SPED device attention stuck | Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 516 | SPED device no attention | Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 517 | SPED device timeout | Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 518 | SPED command sequence error | Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 519 | SPED invalid command data | Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 520 | SPED device reset | Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 521 | SPED clear key | Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 522 | EJ error | Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 523 | EJ data size error | Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 524 | EJ bad command | Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 525 | EJ invalid ID | Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 526 | EJ device busy | Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 527 | EJ invalid request | Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 528 | EJ sequence error | Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 529 | EJ device offline | Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 530 | EJ EXT error | Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 531 | EJ SOH error | Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 532 | EJ STX error | Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 533 | EJ BCC error | Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 534 | EJ device reset | Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 535 | Card Reader – Data size error | Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 536 | Card Reader – Device read error | Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 537 | Card Reader – Invalid Record | Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 538 | Card Reader – Reader type error | Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 539 | Card Reader – Invalid track | Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 540 | Card Reader – Invalid message | Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 541 | Card Reader – Com error | Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 542 | Card Reader – Device busy | Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 543 | Card Reader – Sequence error | Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 544 | Card Reader – Invalid request | Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 545 | Card Reader – LRC error | Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 546 | Card Reader – No data | Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 547 | Card Reader – Start sentinel not found | Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 548 | Card Reader – End sentinel not found | Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 549 | Card Reader – Parity error | Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 550 | Card Reader – Card not removed | Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 551 | Card Reader – Card removed to slow | Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 552 | Card Reader – Device received invalid request | Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 553 | Card Reader – device offline | Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 554 | Card Reader – device reset | Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 555 | Card Reader – System timeout | Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 556 | System timeout | An operating system timeout has occurred. Check operation of the power supply. Restart ATM. Clear the error. If error persists, it may be necessary to reload the operating system software or replace the ATM main board assembly. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 557 | System device reset | An operating system timeout has occurred. Check operation of the power supply. Restart ATM. Clear the error. If error persists, it may be necessary to reload the operating system software or replace the ATM main board assembly. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 558 | System sync error | An operating system timeout has occurred. Check operation of the power supply. Restart ATM. Clear the error. If error persists, it may be necessary to reload the operating system software or replace the ATM main board assembly. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 559 | System error | An operating system timeout has occurred. Check operation of the power supply. Restart ATM. Clear the error. If error persists, it may be necessary to reload the operating system software or replace the ATM main board assembly. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 560 | Unknown device error | An operating system timeout has occurred. Check operation of the power supply. Restart ATM. Clear the error. If error persists, it may be necessary to reload the operating system software or replace the ATM main board assembly. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 562 | SPED error | Inspect cable from Main Board assembly to the SPED module for damage. Make sure that cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 563 | Low Memory | |
| 9800, RL1600, RL2000, RL5000, RT2000 | 564 | Unable to access external memory device | |
| 9800, RL1600, RL2000, RL5000, RT2000 | 565 | Cabinet door open Vault door open | Close the control panel door. Reset error code. If error persists, verify the operation of cabinet door switch. Replace as needed. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 566 | Vault Door Open | Close vault door. Reset error code. If error persists, check the operation of the vault door switch.Replace as needed |
| 9800, RL1600, RL2000, RL5000, RT2000 | 567 | Security module not found | See Error Code 568 |
| 9800, RL1600, RL2000, RL5000, RT2000 | 568 | Security module com failed | This error indicates that the communications from the security module to the main board is not operational. 1. Inspect cable from security module to the docking board for damage. Make sure that the cable is connected at both ends. 2. Restart ATM. Clear the error. If error persists, suspect the security module, cable from the security module to the docking board, the docking board and the main board. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 569 | Security module attached dev com failed | This error indicates that the communications from the security module to the dispenser is not operational. 1. Inspect cable from security module to the dispenser for damage. Make sure that the cable is connected at both ends. 2. Inspect the dispenser (Follow steps for Error Code 130). 3. Restart ATM. Clear the error. If error persists, suspect the security module, cable from the security module to the dispenser, the dispenser, power to the dispenser. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 570 | Security module dev port setup | Inspect cable from main board assembly to the security module for damage. Make sure that the cable is connected at both ends. Restart ATM. Clear the error. If error persists, replace the security module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 571 | Invalid default transaction | TBD |
| 9800, RL1600, RL2000, RL5000, RT2000 | 572 | SPED key from pad cmd aborted by user | Inspect cable from docking board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Restart ATM. Clear the error. If error persists, it may be necessary to replace the main board, the docking board, the SPED module or related cabling. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 573 | SPED keys from pad cmd verify failed | Inspect cable from docking board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Restart ATM. Clear the error. If error persists, it may be necessary to replace the main board, the docking board, the SPED module or related cabling. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 574 | SNA comms error | To be determined |
| 9800, RL1600, RL2000, RL5000, RT2000 | 575 | Timeout waiting to send command to dispenser | Inspect the serial communication cables from the main board assembly to the dispenser for damage. Make sure that each end of the cable is connected securely. Replace the cable if it appear damaged. Check the power supply for the proper DC operating voltages and that they are applied to the dispenser mechanism. Possible defective components include main board assembly, the docking board, the serial communications cables, the DC power cables, the power supply, and the dispenser mechanism. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 576 | Timeout waiting to receive response from dispenser | Inspect the serial communication cables from the main board assembly to the dispenser for damage. Make sure that each end of the cable is connected securely. Replace the cable if it appear damaged. Check the power supply for the proper DC operating voltages and that they are applied to the dispenser mechanism. Possible defective components include main board assembly, the docking board, the serial communications cables, the DC power cables, the power supply, and the dispenser mechanism. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 577 | Card reader disabled | Inspect card reader cable. Inspect the card reader for foreign objects. Replace the cable or clean the card reader as needed. Clear the error. Restart the ATM. If the error persists, replace the card reader. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 578 | Card reader present timeout | Inspect card reader cable. Inspect the card reader for foreign objects. Replace the cable or clean the card reader as needed. Clear the error. Restart the ATM. If the error persists, replace the card reader. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 579 | SPED – Enable keypad command failed | Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 580 | SPED – Disable keypad command failed | Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 581 | SPED – Enable key from pad module failed | Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 582 | SPED – Disable key from pad module | Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 583 | SPED – Enable PIN entry mode failed | Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 584 | SPED – Disable PIN entry mode failed | Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 585 | SPED – Enable JETCO PIN entry mode failed | Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 586 | SPED – Enable JETCO PIN entry mode failed | Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 588 | ERR PRESENTER OFFLINE | Verify that a cable from the docking board to the presenter controller board is securely connected at both ends. If the cable appears undamaged, and it is securely connected at the docking board and the presenter controller board, replace the presenter assembly. If replacing the presenter does not clear the error, other possible causes of this problem may be the main board assembly or the docking board. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 589 | ERR PRESENTER MOTOR STALLED | Inspect the gears assembly on the presenter for possible damage. Replace the presenter if gear damage is apparent. Open printer and inspect the presenter paper path for jammed paper. Remove any jammed paper or other debris. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 590 | ERR PRESENTER EXIT JAM | Open printer and inspect the presenter paper path for jammed paper. Remove any jammed paper or other debris. Restart the cash dispenser. If the error persist, replace the presenter module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 591 | ERR PRESENTER PAPER NOT DETECTED | Open the printer and verify that the paper is not jamming in the printer between the printer output and the input to the cutter. Clear all debris from the printer path. Restart the ATM. If the paper continues to jam, it may be necessary to replace the cutter or printer. If replacing the printer of cutter does not clear the error replace the presenter module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 592 | ERR SPED DEVICE REPORTED FAILED | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 593 | ERR SPED IN USE | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 594 | ERR SPED DEVICE REPORTED COMM ERROR | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 595 | ERR SPED RETURNE INVALID AMOUNT OF DATA | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 596 | ERR SPED INVALID SPED TYPE | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 597 | ERR SPED INVALID SPED COMMS PROTOCOL | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 598 | ERR_SPED_INVALID _DEVICE_CLASS | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 599 | ERR SPED REPORTED UNRECOGNIZED COMMAND | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 600 | ERR SPED REPORTED BLOCK DOES NOT EXIST | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 601 | ERR SPED REPORTED INVALID ENCRYPT MODE | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 602 | ERR SPED REPORTED UNSUPPORTED CLEAR OPTION | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 603 | ERR SPED REPORTED TAMPER PRESENT | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 604 | ERR SPED REPORTED INVALID KEY INDEX | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 605 | ERR SPED REPORTED PARENT KEY NOT LOADED | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 606 | ERR SPED REPORTED WRONG DATA LENGTH | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 607 | ERR SPED REPORTED PIN RETRY TOO SOON | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 608 | ERR SPED SELFTEST CRC FAILED | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 609 | ERR SPED SELFTEST CRYPTOGRAPHIC ERROR | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 610 | ERR SPED SELFTEST BATTERY LOW STATUS | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 611 | ERR SPED SELFTEST SERIAL NUMBER ERROR | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 612 | ERR SPED TAMPER STATUS COLD | Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 613 | ERR SPED TAMPER STATUS FRONT | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 614 | ERR_SPED_TAMPER _STATUS_BACK | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 615 | ERR SPED TAMPER STATUS GRID | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 616 | ERR SPED TAMPER STATUS VOLTAGE | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 617 | ERR SPED SERIAL NUMBER CHANGE | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 618 | SPED serial number change | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 619 | NMD 100 shutter failed after reset | Inspect cable from Dispenser CMC assembly to the Shutter Assembly for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If the Error persists consider replacing the cable between the Dispenser CMC Board and The Shutter Assembly, the Shutter Assembly PCB, the Shutter Assembly or the Dispenser CMC Assembly. |
| 9800, RL1600, RL2000, RL5000, RT2000 | 620 | NMD 100 shutter OK after reset | To be determined |