Having some issues with your GenMega ATM? Getting an error on the screen and not sure what it means?
Here’s a list of GenMega error codes, what they mean, and what possible steps you can take to fix them.
If you’re processing with Prineta and need help – call us at 800-951-9533 and our ATM technician can help you resolve your issue over the phone at no cost!
If you would like to switch your ATM’s transaction processing to Prineta, we can walk you through how to do that over the phone and also help you resolve your errors at no cost.
Download this list of error codes in PDF format here:
GenMega ATM Error Codes List PDF
| ERROR CODES |
ERROR DESCRIPTION | CORRECTIVE ACTION |
| 20001 | Unable to load a cassette. | Remove and replace cassette – Check the micro-switch located on the inside left wall of the dispenser. |
| 20002 | Low Cash. | Replenish the cash – If using less than 75 bills, disable the “Low Cash Warning” in the Transaction Setup Menu. |
| 20003 | Reject Bin full. |
Empty the Reject Bin – If the bin is empty, do a Day Total and then a Cassette Total – If that doesn’t help, check AP, BIOS and CDU ROM versions.
|
| 20004 | Vault Door is open. |
Check vault door switch (located upper left corner) – check that
black and white, 2-wire connector is properly connected at rear of main board. Bend switch forward to aid closing problems. |
| 20010 | Receipt paper jam. |
Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the
printer. Remove printer to locate difficult jams. |
| 20012 | Receipt feed lever open. | Close the feed lever on the printer. |
| 20013 | Receipt paper empty. | Replenish the paper roll. |
| 20014 | Thermal printer is overheated. | Contact manufacturer. |
| 90001 | Card Swipe Error. | This does not mean the card reader is bad. Just records unsuccessful attempts at swiping cards. |
| 2xx15 | Cash Dispenser detects bills prior to dispensing. |
Remove any jammed bills from the dispenser. |
| ADNxx | Printer connection error. |
Check cables between Printer and Mainboard. Remove cables (even though they may be attached) and reconnect.
|
| Axxx1 | Receipt Printer feed lever open – during operation. | Close the feed lever on the printer. |
| Axxx2 | Thermal printer is overheated – during operation. |
If problem is consistent then print head assembly may be defective. |
| Axxx3 | Receipt paper jam. |
Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer.
|
| Axxx4 | Receipt paper is empty. | Replenish the paper roll. |
| Axxx5 | Receipt paper is jamming during loading. |
Remove any jammed paper and then reload. |
| Axxx8 | Receipt Printer cutter error. | If consistent, printer will require repair/replacement. |
| C0011 | Exit sensor is not cleared | Check sensor, verify that the cabling plugged into the sensor boards is secure. |
| C0012 | Reject gate timing sensor not cleared. |
Check dispenser for jammed bills and reinitialize the machine. |
| C0013 | Both reject gate and exit sensor not cleared | Check dispenser for any notes or obstructions. |
| C0017 | Undefined | |
| C0021 | Double detect sensor is not cleared. | Check dispenser for jammed bills and reinitialize the machine. |
| C0022 | 1st cassette inlet sensor not cleared. | Check dispenser and cassette for jammed bills. |
| C0023 | Cassette exit sensor (L+R) not cleared. | Check dispenser for jammed bills and reinitialize the machine. |
| C0028 | Count sensors not cleared | Check dispenser for jammed bills and reinitialize the machine. |
| C0030 | Main Motor encoder is not synchronized |
Turn dispenser over by hand, and then reinitialize. May require repair. |
| C0031 | Forward motor encoder not synchronized. | Turn dispenser over by hand, and then reinitialize. May require repair. |
| C0032 | 1st cassette inlet sensor not cleared | Check for notes where the cassette engages the dispenser. |
| C0033 | Undefined | |
| C0036 | Exit sensor blocked while initializing | Clear any notes which may be blocking the exit sensor. |
| C0037 | Invalid response (or no response) from double detect sensor |
Verify the connection to the double detect module. |
| C0039 | Solenoid not responding | Verify the function of the gate solenoid. |
| C003A | Too many notes requested during a test dispense | Test dispense failed, re-run the test and check notes. |
| C0041 | Failed (5 times) to dispense a note after a successful dispense |
Check why notes are rejecting following at least one successful dispense (in the same transaction). |
| C0042 | Undefined | |
| C0043 | 10 Notes rejected in a row (single transaction) |
Check the notes in the cassette. Check reject analysis for source of rejected notes (long note, double-detect, etc)
|
| C0044 | 5 notes consecutively rejected | Check reject analysis for cause of rejected notes. |
| C0045 | Note count sensor reporting mismatch | Verify count of notes in the cassette against the settlement. |
| C0046 | Undefined | |
| C0047 | 1st cassette failed to dispense a note |
Most common reason is cassette is empty. Verify that there are notes in cassette 1. Check the quality of the notes and condition of the pick rollers. |
| C0049 | Dispense request of “0” notes | Check setup of CDU in Operator Menu, dispenser may need reprogramming. |
| C004A | First cassette exit sensor (#6, #7) not clear | Clear the note path of any notes or obstructions. |
| C004D | 1st cassette not inserted | Check cassette and verify that it’s inserted properly. |
| C004E | 2nd cassette not inserted | Check cassette and verify that it’s inserted properly. |
| C0050 | AP does not receive response after dispense request |
AP did not validate dispense command. This is an AP software fault, not CDU. |
| C0051 | Exceeded maximum number of notes dispensed (150) in a single trans. | Check reject analysis, and verify test dispense. |
| C0052 | 1st cassette inlet sensor not cleared | Check for notes where the cassette engages the dispenser. |
| C0053 | Abnormal amount of double- detect failures during dispense | Check condition of double-detect module. Check quality of notes and pick rollers. |
| C0054 | Undefined | |
| C0055 | Long note detected at exit sensor during dispense | Clear any jammed notes or obstructions from the exit sensor. |
| C0056 | Short note detected at exit sensor during dispense | Clear any jammed notes or obstructions from the exit sensor; mismatch of rejected notes. |
| C005A | Undefined | |
| C005B | 2nd cassette fails to pick up notes |
Same as C0047, the second cassette is likely empty. |
| C0060 | 3rd cassette inlet sensor not cleared | Check for notes where the 3rd cassette engages the dispenser. |
| C0062 | 3rd cassette inlet sensor not cleared | Check for notes where the 3rd cassette engages the dispenser. |
| C006A | Note jam at 2nd cassette exit | Check rollers and sensors where notes would leave the 2nd cassette. |
| C0070 | 4th cassette inlet sensor not cleared |
Check for notes where the 4th cassette engages the dispenser. |
| C0072 | 4th cassette inlet sensor not cleared | Check for notes where the 4th cassette engages the dispenser. |
| C007A | Note jam at 4th cassette exit | Check rollers and sensors where notes would leave the 4th cassette. |
| C007C | 4th cassette fails to pick up notes |
Same as C0047/C005B, verify that there are notes in the 4th cassette. |
| C007D | 4th cassette not inserted | Check cassette and verify that it’s inserted properly. |
| C0080 | 2nd cassette inlet sensor not cleared |
Check for notes where the 2nd cassette engages the dispenser. |
| C0081 | Double detect sensor not cleared while dispensing | Check double-detect senor for note or obstruction. |
| C0082 | Note leaving cassette exit sensor did not reach DD |
A note seen at cassette exit sensors did not reach the double detect module. Check for jammed notes.
|
| C0083 | Reject gate timing sensor #2 not cleared during dispense. | Clear the note path before the reject gate. |
| C0084 | Reject gate timing sensor #3 not cleared during dispense. |
Clear the note path before the reject gate. |
| C0085 | Note leaving DD sensor did not reach gate sensor | Check the note path for jammed or diverted notes. Check sensors from #5 to #2/#3. |
| C0086 | Note leaving gate sensor did not reach count sensor |
Check for jammed notes between #2/#3 sensors and #0/#1 sensors. |
| C0090 | Sensor check error | Left measuring sensor A (#6/#7) |
| C0091 | Sensor check error | Right measuring sensor B (#6/#7) |
| C0092 | Sensor check error | Left gate timing sensor A (#2/#3) |
| C0093 | Sensor check error | Right gate timing sensor B (#2/#3) |
| C0094 | Sensor check error | Exit sensor (#4) |
| C0095 | Sensor check error | Double Detect (#5) |
| C0096 | Sensor check error | Left count sensor A (#0/#1) |
| C0097 | Sensor check error | Right count sensor B (#0/#1) |
| C009A | Note jam at 3rd cassette exit | Check rollers and sensors where notes would leave the 3rd cassette. |
| C009D | 3rd cassette not inserted | Check cassette and verify that it’s inserted properly. |
| C009F | 3rd cassette fails to pick up notes | Similar to C0047, C005B verify that there are notes in the cassette. |
| CANCE | Surcharge Cancel | Customer has canceled the transaction at surcharge. |
| D0001 | Modem initializing failure. | This error is reported from the host. Check that programming is correct for this processor. |
| D0002 | Reversal transaction failed. |
Check transaction with the processor. Verify CDU functionality with diagnostics. Verify phone connection.
|
| D0012 | Invalid transaction. | Network denial code. |
| D0013 | Invalid Amount. | Network denial code. |
| D0014 | Invalid Card Number. | Network denial code. |
| D0020 | Surcharge screen should have been displayed. | Network denial code. |
| D0039 | No credit account. | Network denial code. |
| D0051 | Insufficient funds. | Network denial code. |
| D0052 | No checking account. | Network denial code. |
| D0053 | No savings account. | Network denial code. |
| D0054 | Expired Card. | Network denial code. |
| D0055 | Invalid PIN. | Network denial code. |
| D0057 | Transaction not permitted – card |
Network denial code. |
| D0058 | Transaction not permitted – Terminal | Network denial code. |
| D0061 | Exceed withdrawal limit. | Network denial code. |
| D0075 | Number of PIN tries exceeded. | Network denial code. |
| D0078 | No Account. | Network denial code. |
| D0080 | Invalid Date. | Network denial code. |
| D0083 | Cannot verify PIN. | Network denial code. |
| D0086 | Cannot verify PIN. | Network denial code. |
| D0091 | Bank unavailable. | Network denial code. |
| D0092 | System unavailable. | Network denial code. |
| D0093 | Transaction serial number mismatch. | Contact host processor. |
| D0094 | Record format mismatch. | Contact host processor. |
| D0095 | Routing ID mismatch. | Verify Routing ID number – Contact host processor. |
| D0096 | Terminal ID mismatch. | Verify Terminal ID number – Contact host processor. |
| D0097 | Response type mismatch (reversal). |
Contact host processor. |
| D0098 | Response type mismatch (day-close). | Contact host processor. |
| D0099 | Response type mismatch (Configuration). | Contact host processor. |
| D009A | Response type mismatch (Withdrawal, Balance, Transfer). |
Contact host processor. |
| D009B | STX omitted. | Contact host processor. |
| D009C | ETX omitted. | Contact host processor. |
| D009D | FS omitted (after response code). |
Verify that version of ATM Software matches host processor. Contact host processor. |
| D009E | FS omitted (after retrieval reference number). | Verify that version of ATM Software matches host processor. Contact host processor. |
| D009F | FS omitted (after system trace audit number). | Verify that version of ATM Software matches host processor. Contact host processor. |
| D00A0 | FS omitted (after account balance). |
Verify that version of ATM Software matches host processor. Contact host processor. |
| D00A1 | FS omitted (after available balance). | Verify that version of ATM Software matches host processor. Contact host processor. |
| D00A2 | FS omitted (after available balance). | Verify that version of ATM Software matches host processor. Contact host processor. |
| D00A3 | FS omitted (after authorization response text). |
Verify that version of ATM Software matches host processor. Contact host processor. |
| D00A4 | ETX is in wrong place. | Verify that version of ATM Software matches host processor. Contact host processor. |
| D00A5 | FS omitted (after total cash dispense amount in day close). |
Verify that version of ATM Software matches host processor. Contact host processor. |
| D00A6 | FS omitted (after total non cash dispense amount in day close). |
Verify that version of ATM Software matches host processor. Contact host processor. |
| D00A7 | FS omitted (after surcharge amount in day close message). |
Verify that version of ATM Software matches host processor. Contact host processor. |
| D00A8 | FS omitted (after surcharge in configuration message). | Verify that version of ATM Software matches host processor. Contact host processor. |
| D00A9 | ETX omitted (from configuration message). | Contact host processor. |
| D0300 | Modem is not responding. | Verify modem function. |
| D1000 | No Connection. | Verify modem function. |
| D1100 | ENQ not received from host. | Contact host processor. |
| D1200 | Transmission error. | Verify modem function. |
| D1300 | NAK sent 3 times to host. | Verify host phone number – See D170x. |
| D1500 | Modem connection time out – host not responding. |
Verify host phone number – verify modem speed – See D170x. If consistent, it could be a defective modem.
|
| D170x | Modem cannot support connection – excessive line noise (usually D1704/06) |
Phone line connected to ATM will not support Data-communication. In line filter may fix this. Excessive EMI emissions from outside
source (neon sign, freezer). |
| D1800 | No dial tone. |
Verify that incoming phone line is plugged into “line” rather than
“Phone” on mainbaord. Phone line is in use or is being shared with another phone device (FAX, POS, phone) |
| D1900 | No answer. | Verify host phone number – See D170x |
| D2000 | Phone line busy. | Verify host phone number – call line with handset and check for busy signal – See D170x |
| D2100 | Modem initializing error. | Check modem. |
| D2200 | EOT not received from host. | Contact host processor. |
| D25xx | Network Connection | See page 3.33 of Operator Manual |
| E000x | RMS port failure, response time out, modem failure, no dial tone. |
Verify RMS settings (Host Setup) – See D170x |
| F0001 | Current Number of bill is 0. | Load notes into the cash cassette – use Add Cassette function in Settlement. |
| F0002 | No Surcharge Owner set. | Set Surcharge owner – (Customer Setup) |
| F0003 | No Surcharge Amount. | Set Surcharge amount – (Customer Setup) |
| F0004 | No refresh time set when advertisement is enabled. |
Set refresh timer – (Customer Setup) |
| F0005 | No Advertisement text when advertisement is enabled. | Set Advertisement text – (Customer Setup) |
| F0006 | Dispense limit set error (less than 25 notes) | Set Dispense limit – (Transaction Setup) |
| F0007 | Denomination Set error. | Valid Denomination are $10, $20, $50, $100 – (Transaction Setup) |
| F0008 | Fast Cash Set error (exceeded dispense limit). | Check the Fast Cash amount. (Transaction Setup) |
| F0009 | Master Key index is invalid. | Check Master Key index – verify checksum (Host Setup) |
| F000B | Host Telephone Number is not set. | Set Host Telephone Number – (Host Setup) |
| F000C | Error Retry timer is not set. | Set Error retry time (Host Setup) |
| F000D | RMS Password is not set when RMS is enabled. | Set RMS Password – (Host Setup) |
| F000E | RMS phone number is not set when RMS send is enabled. | Set RMS Phone number – (Host Setup) |
| F000F | Terminal ID is not set. | Set Terminal ID number – (Host Setup) |
| F0010 | Routing ID is not set. | Set Routing ID number – (Host Setup) |
| F0011 | Master Key Serial number is not set | Set Master Key serial number – (Host Setup) |
| F0013/ 14 | NVRAM Failure | Fatal error, defective memory chip. Replace Mainboard. |
| F0015 | Serial Number not Set | Set Serial number in Operator Menu |
| F0016 | Master Password left at default |
ATM will not go into service with the default master password. The master password must be changed from default.
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